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Correcto. Excelente atencion
Opinión escrita el 5 de Marzo de 2020
Es un hermoso hotel, con una disposición distinta porque las habitaciones no están en el mismo edificio que la recepción y el restaurante y el terreno tiene ondulaciones y escalones. La atención de los mozos del bar y del restaurante es excelente. El restaurante cierra a las 9 por lo que para los sudamericanos es un poco temprano. Las habitaciones son cómodas y amplias. La catedral cave dentro del precio del hotel es un plus. La playita también es hermosa.
amazing family vacation
Opinión escrita el 10 de Septiembre de 2021
My extended family (8 of us) spent a week in July at Grotto Bay and had a wonderful time. Everything was better than expected. They took very good care of my father-in-law who has his share of mobility issues. They were always willing to pick him up in a golf cart and shuttle him to the pool and to dinner. The resort is so careful and safe about COVID (as is everybody in Bermuda), and it was, therefore, a very comfortable place to stay in a pandemic. All of the staff was great, but Liviu, our server at dinner, was the best. If you want to relax and don't plan to rush all over the island for every lunch and dinner, then the all-inclusive is well worth the money.
Grotto Bay - probably the best family resort hotel on Bermuda
Opinión escrita el 10 de Septiembre de 2021
We're a family of four with kids aged 12 and 9. We've just returned from two weeks in the Grotto Bay and had the most amazing time. A Bermudian family, on a stay-cation for a few days, told us they think the Grotto Bay is probably the best family hotel on the island. It's quiet, a bit dated but also charming, very relaxed and with a dining terrace that has amazing sea views and an elegant restaurant.
The hotel is very well managed with plenty of staff who are universally helpful and very friendly. I'll give a special mention to Liviu, not least because we arrived in the restaurant at 8pm on our first night, jet lagged and shattered after flying from London, and he came straight over with a drinks menu, a huge smile and the words 'welcome to paradise'. He really meant it and kept that level of service up for two weeks. And Lensley, again in the restaurant, who was really kind to our soccer obsessed son - it turned out they both share a lifelong love of Liverpool FC. The food is excellent by-the-way, with big buffet breakfasts, table service for lunch and dinner and a separate kids menu.
The Grotto Bay is the only all-inclusive hotel on Bermuda, and genuinely so. They don't attempt to up-sell with add-on services, something many 'all-inclusive' resorts seem to do. There was no difficulty getting a table in the restaurant without booking and all the food and drink, including an extensive bar list with spirits, beers, wine and cocktails, is offered at the all-inclusive rate - we paid nothing extra on departure. Apart from being great value, all-inclusive's also worth it because the hotel's on its own in a fairly quiet part of the island. There's nothing in walking distance except the Swizzle Inn, a pub with food a few hundred yards up the road, and Bailey's ice cream parlour. And eating out can be expensive ($20+ for a burger or grilled fish sandwich, $40+ for a steak, for example).
The hotel doesn't offer any kids clubs or kids specific activities but there were plenty of children around during our stay and our two made friends and were happily entertained for two weeks. The beach isn't life guarded but was safe for swimming, snorkeling and playing on the giant inflatables in the sea. There are also paddle boards and kayaks (free on the all-inclusive rate) and tennis courts with lessons (again free on the all-inclusive rate). There's one swimming pool with a swim-up bar. We found sun loungers available either around the pool or on the beach pretty much any time of day. Mercifully, no one's getting up at 6am to towel-bomb the deck chairs. The beach is very pretty and has a dedicated swimming zone although there's very little boat traffic. Guests often sat on beach chairs in the sea and lounged waist deep sipping drinks. There's also a pretty strong wifi signal throughout the resort (except the beach).
The hotel is directly across the bay from the airport but you'll hardly notice it. There are only a few commercial flights in and out per week and very little noise. Almost all the guests during our stay were Bermudian, American or British.
My wife tried the Natura Cave Spa which is extraordinary. The hotel has a couple of underground caves in the grounds with stalactites and stalagmites and subterranean pools. One of the caves is available as a fresh water plunge pool to escape the heat of the day. The other they've converted into a spa centre with the treatment tables sitting on stilted platforms over the cave pool. It's so dark and peaceful it feels sort of monastic. Really worth trying.
I did some scuba diving at the on-site PADI dive centre, and again the staff were professional, very helpful and the dives (all wrecks) were fairly local and really worth visiting. The sea's very warm at about 29 degrees C.
If I had to pick one thing for improvement, it would be housekeeping. Our room wasn't generally made-up until 3 or 4 pm (and one day not all until I rang reception after coming back from the beach at 6pm). That aside, the room we had was great. For preference, we'd have had twin beds for the kids rather than a double, but we upgraded to one of the seaview rooms and it's totally worth it for the panoramic view of Castle Bay every morning.
The hotel sells day passes for visitors and I was told it can get very busy in high season if the hotel's fully booked. It seemed about a quarter full during our stay and they were busy-ish some days around the pool and beach restaurant, but overall it was fine.
This was our first trip to Bermuda and these are a few useful things we learnt if you're in a similar position.
Covid - the Bermuda Government oversees all the covid PCR tests for visitors. There's just one testing centre, in the capital Hamilton, which seems to be run by the army. It's very efficient (we went twice as a family) and they will administer all mandated tests including pre-departure for a flat fee of $75 pp which is paid when you apply for the Bermuda Travel Authorisation prior to arrival on the island. Test results are emailed within 24 hours.
Everyone over the age of 2 years is required to wear a mask indoors unless you're eating or drinking. This includes places like buses, taxis, ferries and the hotel's public spaces. Bermudians are very firm about this and will challenge you (politely but firmly) if you don't have a mask. My son is medically exempt in the UK but his explanatory lanyard was greeted with bafflement. I don't think there's a Bermudian equivalent.
Rental cars - there are no rental cars available with more than two seats. They're all electric and cost around $150 per day. If you want a vehicle with more than two seats then it's public transport of some kind (taxi, bus, mini van, ferry) - you can't rent bigger cars. Officially, it's a government policy to control traffic congestion. Unofficially, I was told it's the taxi drivers' union. That said, the public bus system is fantastic. It's really simple to navigate (all roads lead to or from Hamilton or St George, basically ), the buses are air-conditioned and Grotto Bay's all-inclusive rate includes a free bus/ferry pass for the duration of your stay. We rode right round the island on the public buses (it's only 60 minutes end to end) and took a public ferry round Hamilton harbour just for the pleasure. Totally recommend it.
Mobile phone roaming charges - coming from the UK at least, these are steep. It's really worth checking with your network provider before departure whether Bermuda is included in your contract's roaming package. The good news is that public access wifi is widely available. I actually removed my SIM card and relied on WhatsApp, Zoom and Facetime quite happily for two weeks.
A total Paradise...
Opinión escrita el 3 de Septiembre de 2021
What can I say, just returned from a 10 night stay & so sad that we had to leave! The hotel is in a stunning location, beautiful beach/bay, most rooms have incredible sea views. Food is top class the chefs do fabulous work. We went All Inclusive and I would definitely advice to do this, well worth the extra as the prices if on room only are not cheap! Our room was a standard superior ocean view in 'Warwick' building & I have to say the views from there were just glorious. Our friends stayed in the beachfront deluxe rooms which also are lovely, but do carry a supplement. One of the most breathtaking features of the hotel are the caves! The spa is here, and I can honestly say I've never had such an incredible spa experience being in the caves truly magical. The staff are excellent so friendly, I wish I had all their names to mention but in particular waiters Lesley & Cosmin were so much fun and bar tenders Dwain at main bar (very dry sense of humour) & Victor at the pool bar were so nice. A special mention to Veronica & Raymond who both organised a superb packed lunch for our group of 8 to take on our boat trip, Veronica even borrowed her friends cool box on wheels for us to take! Also, the reception manager was really helpful sorting out best rooms he could for us all to. The island itself is so lovely, I don't think I've ever seen such blue sea and the beaches are rated as some of the top in the World. There is also plenty to see & do, the Islands are full of history inc their Naval Dockyard. If you like golf then you will be in your element! We also did a highly unusual excursion that I'd not heard of before - helmet diving. We went out on a boat to one of the reefs and you literally are taken 12-15' down wearing a very cleverly designed helmet that allows you to breathe normally and enjoy the sights of the many colourful fish and coral, very well worth doing at around £85 each. Transport is very easy to get around, and when you are all inclusive at Grotto you automatically get a free bus & ferry pass for your duration which is great added value. Overall I think everyone needs to go to Bermuda at least once in their lives, you really would not be dissapointed, for info best time to go is anytime between Apr-Nov, humidity was quite high in Aug but did not spoil it! Flights are direct with BA from LHR & take under 7 hours.
Opinión escrita el 31 de Agosto de 2021
Beyond our expectations! Fantastic staff, fantastic food, fantastic sightlines. The highlight may have been the snorkel/sunset cruise with the Ana Luna ship - Neetra especially made the trip one we'll never forget.
The only criticism: there were a good number of outdoor cats prowling the hotel grounds. While the cats were cute, outdoor cats absolutely decimate local wildlife. From the birds to the lizards to the noisy tree frogs, these outdoor cats are a continued threat to all of Bermuda's wonderful wildlife. We'd love to see those cats sheltered, or placed inside somewhere.