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Four Seasons Hotel Hangzhou at West Lake

775 TripAdvisor Reviews

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According to guests, it's ideal for:

Four Seasons Hotel Hangzhou at West Lake is centrally located in Hangzhou, a 2-minute walk from Hangzhou Botanical Garden and 11 minutes by foot from Yui Fei Temple. This 5-star hotel is 0.6 mi (0.9 km) from Quyuan Park and 0.9 mi (1.4 km) from Xiling Seal Engraves Society.Make yourself at home in ...

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5

Vila real (West Lake)

1 King Bed

Individually decorated room


Layout - Separate sitting area

Internet - Fr...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

7

Quarto luxo, 1 cama King, Vista para a cidade

1 King Bed

678-sq-foot room with garden views


Layout - Separate sitting area

Internet<...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

10

Quarto premier, 2 camas de casal

2 Double Beds

786-sq-foot individually decorated room, furnished balcony with garden views


Layout

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

5

Quarto grand, 2 camas de casal

2 Double Beds

786-sq-foot individually decorated room with a furnished balcony


Layout - Separat...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

6

Quarto executivo, 1 cama King

1 King Bed

861-sq-foot individually decorated room with a furnished balcony


Layout - Separate s...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

10

Quarto premier, 1 cama King

1 King Bed

786-sq-foot individually decorated room, furnished balcony with garden views


Layout ...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

7

Vila, 1 cama King

1 King Bed

1399-sq-foot individually decorated room with a furnished patio


Layout - Separate si...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

6

Suíte, 1 quarto (Lotus)

1 King Bed

1292-sq-foot individually decorated room with a furnished patio


Layout - Separate si...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

6

Vila, 1 quarto

1 King Bed

1508-sq-foot individually decorated room with a furnished patio


Layout - Separate si...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

7

Quarto luxo, 2 camas de casal, Vista para o pátio

2 Double Beds

678-sq-foot room with garden views


Layout - Separate sitting area

Intern...

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Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

9

Quarto grand, 1 cama King

1 King Bed

786-sq-foot individually decorated room with a furnished balcony


Layout - Separate s...

See more details

Cancellation Policy

Amenities in this room:

Max 3 adults

Max 2 children -

Immediate booking

Property Info

Four Seasons Hotel Hangzhou at West Lake is centrally located in Hangzhou, a 2-minute walk from Hangzhou Botanical Garden and 11 minutes by foot from Yui Fei Temple. This 5-star hotel is 0.6 mi (0.9 km) from Quyuan Park and 0.9 mi (1.4 km) from Xiling Seal Engraves Society.Make yourself at home in one of the 78 individually decorated guestrooms, featuring refrigerators and iPod docking stations. Wired and wireless Internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletr...

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Check-in starts at: 15:00

Check-out ends at: 12:00

Property Amenities

several
Sauna secaSalas de reuniõesCheck-out expressoWheelchair-accessible path to elevatorWheelchair accessible (limitations may apply)Espaço para conferênciasBanheiro acessívelElevadorBusiness centerInternet com fio grátisEquipe multilíngueJornais grátis no saguãoComputadoresEstabelecimento para não fumantesBicicletas grátis no localCofre na recepçãoTrilhas para caminhada/ciclismo nas proximidadesServiços de lavagem a seco/lavanderiaEspaço para conferências (em metros): 268Wheelchair accessible parkingEspaço para conferências (em pés): 431Acessível para cadeira de rodasAssistência para passeios/bilhetesBalcão de recepção acessível para cadeira de rodasBreakfast available (surcharge)Serviços de conciergeNúmero de bares/lounges: 1Acessível para cadeira de rodas (pode haver limitações)AcademiasDepósito de bagagensSem escadas até a entradaNúmero de restaurantes: 1LavanderiaEstacionamento grátis sem manobristaRecepção 24 horasTerraçoWi-Fi grátisJardimNúmero de piscinas internas: 1Children's gamesATM/bankingClube infantil (grátis)Serviços de babá (sobretaxa)Spa de serviço completoGift shops or newsstandSauna a vaporSalão de belezaChuveiro com barras de apoioServiço de limusine ou carro disponívelSalas de tratamento de spaSalva-vidas no localLounge acessível para cadeira de rodasWheelchair-accessible on-site restaurantSalão de eventosBalcão do concierge acessível para cadeira de rodasCheck-in expressoServiços de spa no localServiços de casamentoWheelchair-accessible public washroomBusiness center/espaços para reunião acessíveis para cadeira de rodasArmários disponíveisPorter/bellhopSpa acessível para cadeira de rodasCadeiras de rodas disponíveis no local

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    664

  • Very Good

    76

  • Good

    19

  • Reasonable

    8

  • Bad

    8

Travelers profile
  • Business

    94

  • Couples

    216

  • Solo travel

    44

  • Family

    219

  • Friends getaway

    65

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Amazing anniversary

Reviewed 17 january, 2022

Very personalized reception greeting. Beautiful decor, wine, and cake set up in our room. My wife had a flower arrangement as well. Everyone called us by name. We were given special treats at breakfast and the restaurant manager greeted us with style. This was our 4th stay this year. This hotel could become your home away from home. It is pricey but you just can not compare with other hotels in HZ.

Explorer294934

Amazing location and excellent service

Reviewed 16 october, 2021

We stayed at the FS Hangzhou for 4 glorious nights and enjoyed our stay tremendously. The location is amazing just s short stroll from the infamous west lake which was glorious in the summer. The service at FS was excellent and exceeded expectations. The team also set up wonderful sightseeing tours for us to the tea plantation and pagoda which was well worth the trip. The rooms at FS are a tad bit tired and in need of a renovation which I understand is on the plans. It was also a pity that the outdoor pool was no longer available to use. The Chinese restaurant is a must try and the food just divine. We had an excellent stay and will definitely be back again soon. Special mention to Maggie and her team for making us feel so welcome.

M155Q

Excellent Service

Reviewed 8 september, 2021

It's our second time to visit the hotel. The experience was good for first time and it is now fabulous for second visit. Thank you Maggie, Eileen, Yellow and James. Specially thanks Maggie and Eileen for their very professional and detail minded service. It's very nice to speak with Eileen to share the dining experience of different hotels and restaurants. And based on her recommendation, we would back again on end Sept. Look forward for it.

RyanK3446

Excellent Birthday Trip

Reviewed 24 august, 2021

It is the second time I choose my birthday trip to stay in this Four Seasons Hotel. Thanks for their friendly staffs gave me a wonderful and excellent experience no matter for the check in, the room service or the dinning. I really love the oriental style and Chinese architecture for the hotel. JinSha is one of my favorite restaurants in Hangzhou. I must go there for dinning at least once for my past Hangzhou trips. I love the tea time in Bistro too. Style of dishes are improved compared with last year. The Wide variety dishes and cuisines made me feel surprise. We came across a nice girl named Elaine who work there, and she always has fantastic ideas and recommendations for us during our tea time about our short trip in Hangzhou. She takes one step ahead and knows customers’ needs and instantly provide those perfect ideas. We came across a nice girl named Elaine who work there, and she always has fantastic ideas and recommendations for us during our tea time about our short trip in Hangzhou. She takes one step ahead and knows customers’ needs and instantly provide those perfect ideas as well as travel routines. Like friend’s recommend, she treats me not just the relationship between hotel restaurant staff and customer. She is really impressed me. It does not mean that other staffs are in average performance. I remember a boy named Yellow and the other girl work in concierge. They are perfect and good staff, sorry about my mind I always forget names. They have recommended to have a tirp in Hangzhou during the end of September and October if we have time as there are full of Osmanthus during that period. Hope we can arrange the time and come back to Four Seasons at Hangzhou West Lake during that period.

Guide55973664781

great hotel wiz best employees!!!

Reviewed 21 august, 2021

I'm a big fan of four seasons hotel.I traveled a lot of city,if there is four seasons,i will not hesitate to choose four seasons.BUT this time,in west lake four seasons hotel,I found that this is a fantastic journey that beyond my exception!!!I want to mention 2 ppl who really did a great job Steven and April.They present a little warm gift for me which is really swtteeee!And when I have dinner in JINSHA,steven come to serve me good dishes.I want to thank steven a lot!!!THANKS A LOT!

Ethan C