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Muy cómodo, limpio y atentos..!!!
Opinión escrita el 17 de Novembre de 2016
Este es un hotel excelente si vas de negocios a la zona. Las habitaciones son amplias y muy limpias. Buen mantenimiento del hotel. Tiene un excelente PUB en la recepción con buenas cervezas, tragos y comida. La atención de Jocelyn fue maravillosa. En general es un buen hotel a muy buen precio.
Muy bien ubicado
Opinión escrita el 28 de Mayo de 2015
Es un hotel de lujo, la comida, el gimnasio la cama, todo es excelente, y lo mejor es que es bastante bien ubicado, cerca de varios malls y solo a una hora de New York. la atención es excelente. La gente es discreta y brindan un muy buen servicio.
Lo malo: me parece que lo baños son un poco viejos
Not so good
Opinión escrita el 13 de Septiembre de 2021
I was woken by a fire alarm which caused me to run out to the hallway (when the alarm said stay in your your room) That's how scared I was. Couldn't go back to sleep because the speakers system kept buzzing. And when I tried to watch TV to go to sleep(hours later) the TV didn't work. I wasn't going to complain but when I left I realized my card had been charged for more than double than it should have. When I called I was told that my card was double authorized, it did eventually clear but no one ever said anything at check in or checkout. I made attempts to contact management and all I received was an email asking for more information on the reservation, that was a month ago. On a good note hotel cleanliness is good and the housekeepers are pleasant but the hotel looks like a hospital from outside.
Non Responsive mangement / Ridiculous parking charge for suburban lot
Opinión escrita el 24 de Agosto de 2021
On June 18, 2021 I returned to the Hanover Marriott, where I had enjoyed staying more than 18 times since COVID began in March 2020. In fact I stayed there the night after the Governor declared all but essential workers should stay home. I had two meetings the next day with clients of mine who were essential workers – one of them next door to the Hotel at 2 Ridgedale Avenue. That night, I was told by the manager at the time that he was grateful that I stayed – as only myself and a handful of other guests were there, all of his deluxe Asian weddings were cancelled, and he was afraid that the hotel might not be able to make it.
I felt for him and wanted the hotel to succeed and thus stayed there at least 18 times in the next 15 months – including that night on June 18, 2021. I was therefore shocked that evening, when I was told my Jennifer Ciccone, Operations Manger, that I would have to pay $18 for parking for the night; particularly because:
1) I had never been alerted of a charge for parking at this hotel before
2) The hotel was not even fully over COVID protocols – the concierge lounge was only opened in the morning still
3) There was no parking charge anywhere but the center of Morristown within twenty miles of the hotel (except the two other Marriott hotels listed below)
4) Free parking was as plentiful in walking distance of the hotel – including my client next door at 2 Ridgedale
5) It was arrogant, obnoxious and bordering on criminal to charge $18 in an open outdoor lot with minimal security and no valet, roof or 24 hour security.
Ms. Ciccone responded that they checked with all of the other area hotels and they are all imposing the same charges. I told her that I was shocked and that the first time I pay a charge for parking at a suburban hotel would be the last time I stayed there. She said she would waive the charge for that night, but that the next time I stayed, I would be charged $18 for parking. I told her that I would not be staying there again until the manager called me to explain why it was reasonable and not an unethical and avaricious shake down to charge $18 at a suburban hotel for parking. It was especially shocking as I also told her I wanted a credit as the last two times I was at the hotel my TV did not work and the handyman that came to repair the TV (the same person) dd not appear to knew what he was doping and kept me up late both times trying to fix it – each time to no avail. Shouldn’t the TVs be checked that they are operable first before I check in? I did not even complain the first time, and these things happened – but twice in a row is unacceptable and unreasonable I was assured that the Manager, Gregory Ciaccio, General Manager – would call me soon.
I am still waiting for that return call.
While I was waiting for Mr. Ciaccio’s call that never came, I researched the parking situation for hotels in the area, and I found that what Ms. Ciccone claimed was not truthful:
1. While I was told all other area hotels charge this amount, in fact it was only the nearby Tara and Westin – both suburban hotels in the Marriott family
2. The Parsippany Hilton, a comparable competitor just across the street did not charge for parking
3. Other hotels not charging for parking:
a. West Orange Courtyard
b. Basking Ridge Courtyard,
c. Towne Place Suites Dover Rockaway
d. Mt. Arlington Courtyard
e. Bridgewater Marriott – has not since pandemic
Because of the Hanover Marriott’s lack of follow-up and lack of veracity, I began to stay at the Westin Governor Morris. While the Westin did also have the same $18 parking fee, they waived it the first time I stayed there out of courtesy, and by the second time I stayed there they changed their policy to waive the fee as they said they had received many other complaints. Unlike the Hanover Marriott, the management was very accessible and customer oriented. I will be staying there for the fourth time since June 18, and will l continue to stay there as they make me feel welcome.
I am sad that the Hanover Marriott has chosen to be a business and pleasure hotel that does not believe in exemplifying hospitality to its clients.
I will no longer use the hotel and will advised my clients and volunteer partners of their craven desire for profit at the expense of the customer’s well-being.
Decent Stay in Covid times
Opinión escrita el 8 de Julio de 2021
i stayed here for 3 nights this month. Check in and check out etc was very easy and simple - all mobile - didnt have to spend any time at front desk. The M Club lounge is only open for breakfast - so if i needed water, etc i had to go to the front desk. There is no housekeeping - not sure if its because the services have not been re initiated since the pandemic - but that makes for a less than perfect hotel experience. there is a charge for parking which was easily available. The Irish pub is a nice place to hang out, grab a few drinks, catch up with friends and watch the game. The gym is decently equipped and fulfilled the needs of the business traveler