The Black Swan Hotel

Starting at

$ 134

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Room
Room

TripAdvisor Review

Based on 83 review

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Property Location Located in York, The Black Swan at Helmsley is in a rural location, within a 15-minute walk of North York Moors National Park and Duncombe Park. This 4-star hotel is 13.2 mi (21.3 km) from Castle Howard and 15 mi (24.1 km) from Flamingo Land Theme Park and Zoo. Distances are disp...

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Property Info

Property Location

Located in York, The Black Swan at Helmsley is in a rural location, within a 15-minute walk of North York Moors National Park and Duncombe Park. This 4-star hotel is 13.2 mi (21.3 km) from Castle Howard and 15 mi (24.1 km) from Flamingo Land Theme Park and Zoo. Distances are displayed to the nearest 0.1 mile and kilometer.
- North York Moors National Park - 0.1 km / 0.1 mi
- Duncombe Park - 0.3 km / 0.2 mi
- Cleveland Way - 0.3 km / 0.2 mi
- Helmsley Arts Centre - 0.4 km / 0.3 mi
- Helmsley Castle - 0.4 km / 0.3 mi
- Hemsley Walled Garden \...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Social distancing measures are appliedWheelchair access - noProtective clothing available for guestsIt is possible to carry out transactions without cashContactless check-in availableFree breakfastTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aPamper yourself with onsite massages or take in the view from a terrace and a garden. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (suContactless check-out availableTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and wedding services.The establishment confirms that it is implementing additional measures in the field of cleaningHand sanitizing gel is provided to guestsSheets and towels are washed at a minimum temperature of 60 ° CFrequently touched surfaces are disinfectedMeal service changed to increase securityReception (limited hours)Con bicicletas de alquiler y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza y jardín donde sentarte a contemplar el paisaje. EncoTVAcrylic protection between customers and employees in the main contact areasEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. This cottage also features complimentary wireless Internet access, wedding services, and a picnic area.The establishment confirms that it is implementing additional measures in the area of customer safetyrestaurantNon-smoking establishmentMasks available to guestsGloves available to guestsCoffee / tea in common areasMultilingual teamTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aThe establishment is cleaned with disinfectant productsTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleEssential workers only: NOEmployees wear personal protective equipmentFree wireless internetWithout elevatorsElectrostatic spraying used in disinfectionBar / LoungeTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access.
Food & Beverage
restaurant
Reception services
Luggage storage
Business Facilities / Facilities
Meeting Rooms

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    24

  • Very Good

    19

  • Good

    22

  • Reasonable

    10

  • Bad

    8

Travelers profile
  • Business

    3

  • Couples

    35

  • Solo travel

    0

  • Family

    6

  • Friends getaway

    2

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Dumbed down beyond belief

Reviewed 29 november, 2021

Sad to say after 20odd years of knowing the Black Swan as a Yorkshire foodie Mecca this place is now just an upmarket Weatherspoons, was told personally by Dave the GM my things would be looked after as I’d left some important things behind, only to be ignored when I tried to arrange then when challenged about the ignorance he states “it is not the venues responsibility” although HE HIMSELF had said he would take care of my stuff which was worth at least £100 just thrown out….everyone at the venue has now blocked contact from me! Lots of fake customer service until you are no gain to them anymore, organisation on site is a shambles and they only have one kitchen Porter and housekeeper so dread to think how dirty things are behind the scenes! Food bland and uninspiring (soy sauce coated monkfish really?) Shambles of its former glory AVOID

Q7734HHjamesd

Superb hospitality at the Black Swan!!

Reviewed 28 november, 2021

Just returned home from a very enjoyable stay at The Black Swan. We arrived very late from an extremely traumatic car journey and Philip the Manager personally went the extra mile to support us - even though he was extremely busy with other customers. Even our dog was tendered to - made to feel special and really welcome. What a delightful team you have - so attentive and cheerful all of the time. Well done indeed!Guaranteed to return very soon. Thank you so much!!

Ian M

Excellent refurbishment

Reviewed 23 november, 2021

We’ve been visiting this hotel for over 20 years so were a little nervous for our first visit post refurbishment. Hats off to the new owners though as they’ve managed to update and upgrade whilst still retaining the character of the hotel. The imaginative use of the space is testimony to the skill of the developers. Areas that were underused previously have been brought spectacularly into use. The transformation of a function room and tea room into superb bar spaces are impressive. Bedroom refurbishment are also up to scratch. Works are still ongoing so there’s a little disruption and reduced car parking, but we were pre notified so that’s fair enough. We plan a further visit next year to enjoy the hotel when completed. Our shower didn’t work so that’s the only negative. It was especially good to see that the staff team had been largely retained, and with the addition of key others, maintain the exceptionally impressive staff team. We enjoyed superb breakfasts and dinners, quality of food was excellent.

neil c

Revamped and very dog friendly

Reviewed 12 november, 2021

Been going to the Black Swan for years. It has been taken over and having a complete update . This has been well done . Open fires, comfy seating and lovely friendly staff.Still very dog friendly as well. We had their warm chicken sandwich and it was excellent. Coffee every good. Dogs were happy to see a dog menu !

Robtt

A return visit will be likely!

Reviewed 3 november, 2021

Booked a meal & arrived a little early. The table was vacant so we sat down near the open fire with the dog & ordered a drink. Drink took a little longer than expected; but there was a shooting party in. Anyway- ordered food-all the staff were friendly & attentive. One of the girls fetched the dog some water too. Very friendly. Thank you. Food was delicious. Not bad portions too. £16 for the homemade pie. Good quality ingredients. I mentioned that there was a birthday & the gentleman said he’d see what he could do. At the end of the meal we ordered cheese & delicious seedy homemade teal biscuits & out came 2 little pieces of cheese cake with happy birthday written on the plate in chocolate sauce. Defiantly recommend this county pub/fine dining restaurant. I used to come here a lot before it changed hands & had a makeover. Different environment, but not spoilt. Thanks :)

ZenFrance1