Based on 182 review
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This lovely hotel is set in Hillsboro. A total of 106 106 are available for guests' convenience at SpringHill Suites Portland Hillsboro. null can make good use of the wireless internet connection available at the public areas of the null. The front desk offers 24-hour reception.
Check-out ends at: 11:00
Business Facilities / FacilitiesBusiness Center
Reception servicesLuggage storage
Pool and wellness facilities.Indoor pool
Always check the bed, even if you trust the chain
Reviewed 2 october, 2021
My husband loves staying only at Marriotts and we actually stayed at this same location a year or two ago, so I didn't perform the standard bed check when we got in late. After an uncomfortable night's sleep, we were appalled to realize just how filthy the room was by the light of day. We'd booked for two nights but got out of there fast and went down the road to another place before check out time, and I'm not a morning person. I'm not talking about oops, didn't clean the room once; there's a clear long-term level of neglect. Dried toothpaste speckles on the mirror, dark dirt speckles above the broken tiles in the shower, dirty door jambs, stains on the window blind, fresh carpet stains (ketchup or blood?), a mystery stain on a washcloth (blood or makeup?) and absolutely beyond excuse filthy shower curtain and mattress cover. I thought we'd be able to report how horrible it was through their Bonvoy app because but we weren't able to. Not sure if the pictures I tried to upload here will come through, but I've got them. I'm still so mortified and disgusted and upset that a chain we trusted works be so neglected and downright nasty. No more. Room 116, 9/30/2021.
Excellent location- problems with clean rooms
Reviewed 26 july, 2020
July 2020 stay. First the positives. I love the Marriott brand and typically try and choose Marriott hotels for personal and business travel. The location of this particular hotel is excellent. I love the Tanasbourne area of Hillsboro and the hotel is right in the middle of all kinds of restaurants and shopping within walking distance. The lady at the front desk was friendly and helpful during check in. We carried our luggage into the room and discovered a Goldfish cracker, cracker crumbs, and the wrapper on the floor near the trash can. We initially thought maybe it fell out when the cleaning person was emptying the room can into their cart trash can. My wife told the front desk about it when she went back out to the car. We were given the option to change rooms if we wanted, which was nice. But we had been driving for 8 plus hours and didn’t think it was that big of a deal and just wanted to eat, relax, and go to bed. We started settling in with take-out food we picked up just before arriving at the hotel. We moved the ottoman and found another Goldfish cracker wrapper, crumbs, a cheerio, and a pop cycle stick. So, we were a little surprised cleaning didn’t check under the ottoman when they cleaned the room. Then my wife found a sticky substance on one of the nightstands, possibly from a sugary drink? There also no disinfectant wipes in the room, which should have been in the room according to the Marriott website as part of their COVID precautions. With these things added up, it made us wonder how well the room was actually cleaned. I am not super paranoid about COVID-19, but I would like to have the rooms cleaned somewhat thoroughly even without COVID issues. Below is information from the Marriott website statement - “ Commitment to Clean As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our Marriott Cleanliness Council is redefining our cleaning and safety standards. We will actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates. Guest Rooms In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. And we will be placing disinfecting wipes in each room for your use.” The next morning, I was out walking the dog and noticed the landscaping around the hotel was in pretty bad shape. In fact, I don’t think I have ever seen a Marriott with tall weeds, uncut grass, and blackberry vines growing where they shouldn’t be. What made it worse was the surrounding businesses and the city property was all very well maintained. The city grass between the street and the sidewalk was cut very nice, then the Marriott grass between the sidewalk and the hotel parking lot was all disheveled looking. It’s kind of like that one house in the nice neighborhood that doesn’t take care of their property. Landscaping has definitely been neglected. Not sure if this is just because of COVID or what. There were landscape maintenance crews working across the street, so it seems there isn’t a ban on landscaping crews working. I am usually willing to overlook some minor things, because nothing can be perfect all the time. I wasn’t going to write a review just based on the room not being cleaned properly. But the combination of the poor landscaping care on the outside of the property and the poor cleaning on the inside makes me wonder about the overall condition of the hotel. Not the normal Marriott care and cleanliness I am accustom to encountering. Hopefully they make an effort to keep up with typical Marriott standards.
Reviewed 24 december, 2019
I enjoyed my one night stay at this hotel. It was clean and spacious. Customer service was good. There are several restaurants within walking distance which was nice since I didn’t have a car. I would stay here again if in the area.
Reviewed 11 august, 2019
We stayed here recently while traveling to the area visiting family. Hotel was nice, staff was courteous and professional, rooms were nice as well. Hotel appeared to be fairly new and we would consider staying here again when visiting the area.
Reviewed 14 july, 2019
I had to stay here for two weeks on a trip for work. It was bad enough being away from my family that long, I was hoping at least the hotel would be good. Unfortunately, I did not enjoy my stay. Okay, so it wasn't completely awful, and the hotel is located conveniently. However, for over $200 a night (and that's the long-stay rate), the experience is really subpar. I've stayed in other Marriot hotels before, those have been mostly modern, fresh, and well-managed. This hotel, on the other hand, feels like some kind of cheap family place that hasn't been remodeled since the '90s, which is odd given that apparently it was renovated not too long ago. The experience is what I would expect for $100 a night, not over $200 (especially in Hillsboro, OR of all places). The design and workmanship on the rooms is not what I expect from a hotel of this price. The colors are bland and depressing, and the sitting area is very dark while the sleeping area is oddly right next to the window. The TV is located opposite a divider wall, so it can only be viewed at an angle no matter where you are. The plumbing looks like it was really hastily done, it's all crooked and haphazardly screwed into the wall. The shower is one of those fixed-to-the-wall kind of deals, so you can't even take it off and wash your buttcrack properly. It all feels like the remodeling was done as cheaply as possible by some DIY amateurs. The same goes for the rest of the hotel, including the lobby area. Again, not a disaster, but from a place this expensive I expect some attention to detail. Housekeeping was sloppy. Half the time they forgot to replenish the toilet paper. The bed was also sloppily made every day, no better than I could do it myself. To be fair, the bed would be almost impossible to make neatly, given all the layers of loose sheets that are prone to sliding every which way. Most of the staff (including the front desk) comes across as bored and uninterested. Again, for this kind of hotel I would expect the staff to be much more proactive and helpful. This is more like what I would expect from a cheap motel. There's no complimentary water, instead you have to pay $4 per bottle! Ridiculous. Pro-tip: just take some cups of water at breakfast and bring them up to the fridge in your room. There's no roomservice. The breakfast just downright sucks, which to be fair is true for most American hotels. Dry bagels, sugary bread, soggy croissants, no proper cheese or anything. At least in most other US hotels the bagels were good. To make matters worse, the breakfast area is extremely tiny. It was especially horrible in the weekend, when you couldn't walk two feet without running into a sweaty tourist or screaming kid. Sometimes you can't even find a place to sit. I've seen multiple people just take their breakfast back to their room. Overall, the whole experience was extremely "meh," which in my opinion is unforgivable for an expensive hotel. Honestly, I don't understand why this place has such a high average rating. Next time I will definitely look for another place to stay.