Reviewed 1 April, 2021
Apparently the rules don’t apply here, minimal signage about mask wearing should have been my first red flag. Staff at check in and check out not wearing a mask, hotel is overrun with oil and gas workers, all of them just lingering and ambling about the hotel maskless. Get up to leave early to hit the slopes in Jasper with my 10 year old, jump in the elevator, go down one floor, where we pick up 3 such workers heading out for the day, mask less, pile into the small elevator with us. First thing my son says as we leave to drive off “That was creepy, none of those guys were wearing masks”. What does this have to do with the hotel ... well obviously the staff don’t care, they weren’t wearing them, or asked the other guests to wear them, my assumption is any Covid policy they are supposed to be following at the hotel to keep all of the other guests safe is absolutely bogus.
For a few bucks more you could stay in Jasper where I’m sure they take the hospitality industry and likely your safety a bit more seriously.
Worst place ever!
Reviewed 1 January, 2021
Stayed two nights with my family at the Quality inn in Hinton. We asked to be separated from the other two guests staying there. We were placed in between the two other groups. When asked to change rooms we were told the rooms were full, even though there were only two other cars in the parking lot and two rooms on the screen taken. The staff is full of liars and dishonest people. Make sure to get your reciept as they will charge an extra $25 on top of the quoted prices. Breakfast is 2 slices of bread and a yogurt in a brown paper bag given to you at the front desk.
Reviewed 24 October, 2020
Firstly our room was not made up so we had to get another room. A small inconvenience but understandable. Our second room was made up, however,,,,, the sheets carried the evidence of a great night of couple activities and needed changing. The toilet had a s**t in the bowl and the bathroom stunk. The bathroom,,,,, in the shower there was shaved whiskers tapped on the wall and the toilet bowl had splatter marks around the outside and on the floor. Remnants of an Indian curry meal. To top it of the room above us was entertaining their children by having them play wrestlelamia till 11pm. Overall a horrid experience. However the lady at the front desk was lovely.
Save your $80 and sleep in your car.
Used to be quality
Reviewed 1 October, 2020
I don’t know if this place is under new management or owners but quality it’s not. It started with no one at the front desk but when she came it seemed she had to deal with some problem so I let that slide she was friendly and apologized. This was the second stay here in the last month. They put my right above the main doors which you could here every time someone came through it along with the elevator right next to me.
This time on the main floor. The walls are paper thin and you can hear everything your neighbor is talking about. The hair dryer was sitting on the counter in the bathroom and the tub is so clogged by the time I was done showering it was half full of water having to rinse off before I got out.
No Kleenex, everything was unplugged in the room and the key card paper holder they seem too cheap to give you a new one they just keep changing the number on it. I had to ask what does this say because it looked like a 4 but was suppose to be a 9 and used to be a 7. Just write a new holder!
The last time I actually thought they had breakfast because the guy implied they did. Wrong, they had a little bag with 2 pieces of bread and a granola bar. If you can go to a restaurant and sit down and eat they hotels can go back to feeding your guests. Stop using this covid garbage to downgrade your services.
Reviewed 11 September, 2020
Nothing good to say about the Quality Inn Hinton. From the moment we walked in and waited 10 minutes for the unfriendly woman at check-in to show up through an uncomfortable nights sleep on a lousy mattress, this was a terrible stay. The first room we were checked in to had a TV (no stand) that was taped to the dresser and was aimed towards the ceiling. The beds looked as they had been sat on and the door would not close properly. Back to the front desk to have grumpy switch rooms for us. At this point, I realized the beds hadn’t been slept in at all, but the mattresses were actually sunken in because they were so old. Anyway, I could go on about cleanliness, room card not working, but needless to say, I would never stay here again.