Aulani, A Disney Resort & Spa

Starting at

$ 542

TripAdvisor Review

Based on 6765 review

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Resting on 8.5 hectares of a magnificent beach-front property at the western shore of O'ahu, this hotel presents the perfect conditions for an unforgettable, fun-packed family holiday. Built in 2010, it features all of the modern services and conveniences that can make the stay of its guests as flaw...

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Property Info

Resting on 8.5 hectares of a magnificent beach-front property at the western shore of O'ahu, this hotel presents the perfect conditions for an unforgettable, fun-packed family holiday. Built in 2010, it features all of the modern services and conveniences that can make the stay of its guests as flawless and enjoyable as possible. Conference facilities and a business centre are available for those that need to stay on-top of the workload. The themed rooms and suites feature spacious accommodation, generous amenities, fine Hawaiian detail and clever Disney designs. But what really sets it apart ...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    3920

  • Very Good

    1676

  • Good

    639

  • Reasonable

    293

  • Bad

    237

Travelers profile
  • Business

    60

  • Couples

    886

  • Solo travel

    45

  • Family

    4723

  • Friends getaway

    247

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Loved every moment at Aulani!

Reviewed 6 december, 2021

According to my two adult kids and myself, everything about this resort is 5 stars. Starting with the bellman, they were so courteous, always smiling. Front desk staff was helpful, and lighthearted. They did their best to accommodate us. The pool staff was plenty, never went thirsty, and they went above and beyond! All of the drinks were strong and very tasty. The food was good at all 5 places. Our favourite of course was the Makahiki, and we liked Off the Hook too. The luau was the best we had ever been to. The food, the drinks, the stories, the dancing, we enjoyed every moment! Highly recommend it and worth paying the premium. All the pools, water slides, lazy River and hot tub were all wonderful. Just wish there was more for adults only, but we understand it’s a Disney family resort. We also had a spa treatment during our stay, and it was the best we’ve had anywhere from start to finish. We don’t understand people complaining about the rooms, ours was lovely! And we had staff take our garbage and offer new towels almost everyday. The grounds were beautiful, you can see all the effort that went into making this amazing resort. Some notable cast members that made our trip extra magical: Anabelle the pool server, Rie in merchandise, Kimo the lifeguard, Keoni the pool server, Jamy manning the pin board, Jaime our server at the luau, DJ at the Minnie ear making, Kehau who served us at the beach, Dayna, Terry, and Sabrina at the front desk, and Alysha for escorting us out of the rain! All of the staff around the pools, whether they were serving, giving us towels, or custodial, were all smiling and so helpful. Every single cast member we interacted with was amazing.

mollyh694

Beautiful but with its issues

Reviewed 6 december, 2021

We spent 5 nights at the resort in a 1 bed island gardens view villa. The accommodation was well appointed and immaculately clean; as was the entire resort. Check in was hectic and it was very difficult to communicate with cast members due to the level of noise (further exacerbated by masks and screens). The pool area was lovely; although the lazy river could do with a little extra current to carry you along. In addition, the lack of adults only areas was disappointing to our party of 3 adults. The dining options are limited and expensive and there are not many good options offsite either within a short distance. We appreciate that offerings are modified at this time due to Covid but it didn’t feel like the resort had very much going on in terms of entertainment.

PrincessPieface

Not worth the price

Reviewed 4 december, 2021

This is a massive resort and still packed to the gills. We came from the Sheraton Waikiki and I have to say coming from there to Aulani was like turning off the lights. While the hotel is very Hawaiian, everything is brown and the rooms are extremely dim and brown. It didn't feel very Disney. They don't do daily housekeeping not because of covid but because of staff. They tried to say that we needed to change our bed because our son had an accident and we had to speak with a manager before they agreed to come change our bed once in 5 days for $700 a night! Everything is overpriced and the customer service was hit or miss really expected more. The character breakfast was definitely not worth it for $200 for 2 adults and a kid!! Four Seasons next door would be a better option if we ever go back to Ko Olina. The pool was the only thing that was great. Lines are long for the 2 slides though. Overall I would not recommend it and won't be back. Even our 4 year old preferred the Sheraton Waikiki!

654christar

Fun experience but wouldn’t go back

Reviewed 30 november, 2021

My husband and I spent 4 nights at Aulani for our honeymoon. We stayed in a deluxe island garden view studio using rented DVC points (a must — you’ll save hundreds compared to booking directly through Aulani). The good: - Dinner at Makhiki was by far the best food at this resort. It was so good we ended up going again the next day. Make reservations in advance as they book out, but we were able to get in as a walk-in the second time we ate here. - The private cabana rental was well worth the $450. The Wailana pool will be the quietest area for a cabana. It probably wouldn’t be worth it on a weekday as the resort isn’t as busy. We were able to snag a cabana reservation the day before after being on the wait list. - We also rented a casabella on the upper veranda for $175. It was nice to have a private space a little away from the beach. It didn’t come with any of the perks that the private cabana came with, so for the price I’d say you’d be better off renting a casabella at the beach for $80. - Ahi poke nachos and the Lava Flow cocktail were phenomenal. - Lines for the water slides were shorter than expected. The bad: - The Oleo room food was disappointing and overpriced. - Breakfast at Makhiki was nothing special and overpriced. It would only be worth the cost if you wanted to purchase the character photos. Breakfast across the street at Eggs ‘n Things is significantly cheaper and much more delicious. - There was nothing waiting for us in our room for our honeymoon. We were expecting at least a card. - Online it says the Wailana pool is an 18+ area, which is why we chose to rent a cabana there. However, the policy has changed and guests of all ages are allowed in this area, ruining the quiet atmosphere. None of the staff informed us of this. It was still the most quiet area of the resort. - Check-in for cabanas and casabellas on the veranda is at the rainbow reef. You spend 20-30 minutes waiting in line, which is frustrating if you’re trying to maximize your rental time. - The shaved ice wasn’t shaped well (a lopsided cylinder instead of a dome), and didn’t taste as good as ones you can get elsewhere on the island. If you do get some, condensed milk is a must. - In general, communication is lacking at this resort. It seemed like internal departments were completely separate and nobody knew what was going on. - Rooms are not very soundproof. We could hear a baby crying multiple times throughout our stay. - Activities at the resort were practically non-existent. There was also no lei greeting. Misc: - Laundry is $4 for the washer, $4 for the dryer, and $3 for detergent. Machines are older and smell a little mildewy, but they get the job done. - There’s an ABC store (called the Island Market) a short walk across from the resort. Stock up on water bottles, snacks, and other items here to save some money. Otherwise, water is $5 a bottle at the resort. - Online check-in will save you a lot of time so you don’t have to wait in the long line. - Casabellas on the beach can only be reserved the day of. Get to the rental shack on the beach early to get one. - Snorkeling at the rainbow reef is worth doing but just get a day pass. It’s not fun or large enough to get a length of stay pass. Overall it was a fun experience and we enjoyed our time, but for the cost we wouldn’t go back. If you have a lot of children who love Disney it would be better, but there weren’t many character appearances.

anta20

Come and enjoy if you love masks and a lack of joy

Reviewed 28 november, 2021

This place is absolutely lacking any level of fun. The gym is closed. The kids club is closed. To sit anywhere you have to show proof of vaccination and or your kids have to have a negative test. Even outside they make their cast members wear masks which is just crazy considering it’s scientifically proven then when outside you’re safe. You can only see characters From 10 or 20 feet away. Nobody’s happy around here. It’s cramped and uncomfortable and the rooms are dated. It’s unfortunate that he spent almost $800 a night to stare in a parking garage from my room and not even get a hug from Mickey. My two and four-year-olds are disappointed at that. I can’t see “Disney” anywhere but the price tag. We stayed at the beach villas next door for the 7 days before this and much preferred that. This is a joke and a waste of money.

Lindsay W