Element Houston Katy

Starting at

$ 135

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TripAdvisor Review

Based on 42 review

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This charming hotel is situated in Katy area. Element Katy offers Wi-Fi internet connection in communal areas. The null provides 24-hour reception.

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Property Info

This charming hotel is situated in Katy area. Element Katy offers Wi-Fi internet connection in communal areas. The null provides 24-hour reception.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool
Business Facilities / Facilities
Meeting Rooms
several
Elevator
Reception services
Luggage storage
No rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningEssential workers only: NONon-smoking establishmentHand sanitizing gel is provided to guestsLaundry24 hour receptionFree wireless internetDry cleaning / laundry servicesThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilitySwimming pool with wheelchair accessFree breakfastBar / LoungeEnjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesDon't miss out on recreational opportunities including a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and gift shops/newsstands. This hotel also features tour/ticket assistance, a picnic area, and Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and an arcade/game room.Don't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake time to pamper yourself with a visit to the full-service spa.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, a communal living room, and tourTake time to pamper yourself with a visit to the full-service spa.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Getting to nearby attractions iDon't miss out on recreational opportunities including an outdoor pool and an outdoor tennis court. Additional features at this resort include complimentary wireless Internet access, concierge serviceEnjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, gift shops/newsstands, and barbecue grills.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    24

  • Very Good

    3

  • Good

    4

  • Reasonable

    2

  • Bad

    9

Travelers profile
  • Business

    14

  • Couples

    9

  • Solo travel

    0

  • Family

    12

  • Friends getaway

    1

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Look elsewhere - Poor Mgmt

Reviewed 18 june, 2021

Recently stayed at the element in Katy, TX on an extended stay with family, as a long time frequent traveler with elite status at Marriott and other chains this was by far one of the strangest and worst experiences I've had. The hotel made what was admittedly a mistake of breaking it's own stated rules and policies, but instead of taking responsibility right away, Management seemed more intent on CYA and minimizing the violation of safety and security vs. being honest and transparent. After MUCH back and forth with the on-site mgmt. team we agreed on compensation but was also told that I would be able to speak to a regional manager "VP" above them. That communication however never happened, what did happen was they decided that it was in my best interest to checkout the next day, even though I was scheduled to check out the following day. So essentially a decision was made by someone at the management company Presidian to "walk" an elite member out of the property in the most inconvenient way possible as a way to "satisfy" me. Additionally this was done without informing me directly. Basically b/c of an error that the team admitted they made a mistake the ownership group felt it was best to kick a guest out. Besides this event, the stay was fine, the property and rooms are as advertised, the in room amenities like plates and cookware could be in better condition. Note if you are staying longer the storage space is small and the 1 bedroom is lacking a dining table if you are looking to eat as a family. The gym was well equipped and the location is convenient with Costco and restaurants nearby The staff that I dealt with other than the leadership team was mostly pleasant and tried their best. Given all the other choices in the area unless you want deal with a hotel that would rather just "kick you out" when THEY make a mistake instead of trying to work to repair the trust and processes, I would look elsewhere, there are so many similar properties in this general area between I-10 and Katy Mills.

bigtex2017

Great Hotel with Amazing Staff!!

Reviewed 7 february, 2021

My family and I arrived during Hurricane Laura; signs were posted all over the hotel about adhering to safety such as wearing mask when entering the building and there were multiple hand sanitizing stations as well. The location is perfect close to 99 and I-10. Many shops and grocery stores are close by as well. The staff are amazing and very people oriented. I have stayed in many hotels and have never experienced a staff that is more personable and willing to go above and beyond for their customers. Ms. Carmen, Ms. Jolen, Ms. Dasha, Ms. Brianna and Mr. Nick are amazing people who truly love their job and love working with the public. They each made sure all hotel guests adhered to the mask mandate and were constantly making sure guest were 6 feet away.

CreoleTraveler86

A wonderful stay

Reviewed 20 january, 2021

We stayed at the Houston Element Katy while waiting for updates to our home. The hotel is new with beautifully decorated, impeccably cleaned, especially during the current pandemic, and the staff was very friendly and helpful. Carmen at the front desk was wonderful from initial booking questions until the day we checked out with special care to our disabled needs. I would and will recommend this Marriott hotel to all.

2TRAVELERSTODAY

Great hotel but poor adherence to safety protocols

Reviewed 2 october, 2020

I travel to Houston a lot and normally I stay in or near The Galleria but this time I was going for a different reason and needed to be near Sugar Land, Texas. Even though Sugar Land is a part of Houston it was further out of my way so I wanted to find a happy medium and through search I found the Element Houston Katy. I have previously stayed at Element Hotels and have enjoyed them, from the environmental approach to the mini-suites and complimentary amenities. I checked the distance and the price and both seem to be good so booked the hotel through the Marriott website, which was easy to do. The hotel's location is a bit odd as it is basically located in the Costco parking lot and behind some apartments. It seems like the track of land was divided in half, with half of the land going to Costco and the other half going to apartments and the hotel. From the roadway, the apartments come first and then the hotel is in the back; it just seemed unique to me. In the front of the hotel was the parking lot and then the entrance to the hotel. As you entered in to the hotel, there was a small check-in desk on left and left was the kitchen where generally the complimentary breakfast would be provided. Straight ahead was a long and narrow sitting area/communal area with lots of couches and chairs. These faced to the large windows and patio which also contained chairs and a bbq area. After check-in, we received the key and proceeded to the room (the Element always provides their own luggage trolley's to assist in transporting your luggage - a great idea). Element rooms are designed as mini-suites and resemble a New York studio apartment with a bed, a sitting area, bathroom, and a mini-kitchen. As you entered the room, on the right was a long but narrow bathroom with a large sink on a counter (the size of the sink reduced the counter space), a toilet, and a shower; there was soap for the sink and refillable shampoo/conditioner and body wash in the shower. In the hallway, across from the bathroom, was a closet with an iron, ironing board, and a place to hang your clothes. Further into the room, along the left-side of the wall was the mini-kitchen which contained a sink, a stove, a large fridge, a dishwasher, plates, glasses, a sponge, and dishwashing liquid. There was also a mini-sink and a coffee maker on the large counter space. Continuing along the left-side of the wall, next to the kitchen was the TV which was mounted on the wall. Along the right-side of the wall were the two beds with a nightstand in the middle. The beds were comfortable, large for two people, and provided a goodnights sleep. There were also plenty of outlets near the bed or on the nightstand to charge all your electronic items. In between the beds and the kitchen was a desk and chair on side, which faced the kitchen, and a chaise lounge chair which was against the side wall and also faced the kitchen. Running along the side wall, above the chaise lounge chair, was the window which was large and let in lots of natural light. Even though there were lots of items and amenities in the room, it did not feel compact or stuffed (like some other hotel rooms) but felt more like a studio apartment in New York City. The Element provides lots of amenities for its guest including complimentary wifi, complimentary parking, complimentary breakfast, access to luggage carts, a full-stocked and large gym, a bbq grill for guests to use. a large patio to host bbq and outside activities, as well as a large indoor seating area for guests to enjoy. Due to the pandemic some amenities were not available or were curtailed, including breakfast which was not as extensive and mainly included mini-packs of cereal, yogurt, and breakfast bars which you could take to-go. Also, due to the pandemic their housekeeping services were drastically reduced and this put pressure on the front-desk, which having difficulty in responding to this pressure. Safety-wise, masks wearing and social-distancing signs were plastered everywhere but these were not enforced nor were guests ever reminded by staff. Overall, it was an interesting stay at the Element. The hotel room was nice, the amenities were still available, and the general vibe were good. The service was a bit strained and the lack of adherence to safety protocols was a bit concerning.

0504Traveller

Elevator Broken and literally a zoo of animals

Reviewed 26 september, 2020

I do not know what has happened since the pandemic but the staff is rude (especially Carmen). I had to extend the stay and told her twice and she forgot to change it this waking me up with security. I work nights. THANKS CARMEN. Then there is no manager on duty so she mouthed off again and said “well he won’t me knocking anymore “. It doesn’t matter IM UP NOW. My room smells like curry cat urine and curry. There are animals and people everywhere due to the evacuees (whom I feel completely terrible for ) but lining them up through the hotel must make them feel horrible and isn’t par with Covid code. You had too many people waiting too close together. The parking lot is packed with people just parked in the middle of the parking lot and sleeping IN THEIR CARS. What in the end of the world happened to my favorite hotel. If you didn’t have a mouthy staff like Carmen , this stay wouldn’t have been as bad. Plus you need a manager on deck on the weekends for stuff like this. Your hotel is out of control! TRASH legit lined up in the hallways, I hear pets howling in almost every room. 10 people in one room. Legit out of a circus! then you have Carmen as the mouthy Ringleader!! I wanna go home but I have to carry my luggage down three flights of stairs. I’m done here

575missyl