Extended Stay America

Starting at

$ 63

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Lobby
Lobby

TripAdvisor Review

Based on 67 review

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This simple hotel is set in Willowbrook Mall. Extended Stay America Houston Willowbrook Hwy 249 offers Wi-Fi internet connection in communal areas. Extended Stay America Houston Willowbrook Hwy 249 offers 24-hour reception for guests' convenience.

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Property Info

This simple hotel is set in Willowbrook Mall. Extended Stay America Houston Willowbrook Hwy 249 offers Wi-Fi internet connection in communal areas. Extended Stay America Houston Willowbrook Hwy 249 offers 24-hour reception for guests' convenience.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Reception services
Luggage storage
No cribs / beds for children availableAcrylic protection between customers and employees in the main contact areasNo rollaway / extra beds availableThe establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedNon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipment24 hour receptionFree wireless internetWheelchair access (there may be some limitations)Coffee / tea in common areasThe use of a mask is mandatory in the establishmentReception with wheelchair accessIn-room accessibilityWheelchair accessible bathroomTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hostal include complimentary wireless Internet access, tTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aTake advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. Additional features at this Mediterranean hotel include complimentary wireleTake advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this lodge include complimentary wireless Internet access, baTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this campground include a television in a common area, aThis smoke-free hotel was built in 1998.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    26

  • Very Good

    15

  • Good

    5

  • Reasonable

    12

  • Bad

    9

Travelers profile
  • Business

    27

  • Couples

    10

  • Solo travel

    12

  • Family

    16

  • Friends getaway

    1

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

No complaints!

Reviewed 26 july, 2021

We Stay here often! Have always been very pleased with the hotels customer service, hospitality, & cleanliness etc! Wonderful staff, rooms are always clean and very well kept! House keeping does an excellent job! Would recommend this place to all!

U9190XEjessh

Worst hotel EVER!!

Reviewed 24 march, 2020

This was the worst hotel I’ve ever seen. Roaches on the wall, the floor, in cabinets, EVERYWHERE. It was disgusting! This was like a ran down crack hotel. a truck in the parking lot sitting on blocks. The hotel advertises for a clean, comfortable, fully functioning kitchen; none of this was true. There was nothing but roaches in the kitchen. Deon, in the office, is extremely rude. Save your self a nightmare and stay elsewhere!!

AFW798

Excellent experience

Reviewed 19 december, 2018

Every member of staff is very helpful and they are friendly. So far the best branch of Extended Stay America for me and my wife. Rooms are clean, environment is clean. Thumbs up for Diana and her entire team👍👍👍!

John O

Willowbrook-HWY 249

Reviewed 3 august, 2018

Diana, Esmerelda, Oliver, and the staff at this location are awesome! Thank you for providing EXCELLENT CUSTOMER SERVICE! I would recommend this location to anyone seeking great accommendations. Good!

Jacqueline J

Very happy

Reviewed 15 may, 2018

Ms Nikki I was very happy with her service.excellent customer service . She helped out like no other this was a great place to stay they comfort you like apartments made me feel at home . Good experience

Juju J