Based on 219 review
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This charming hotel is set in Galleria area. The establishment's common areas include Wi-Fi internet connection.
Check-out ends at: 11:00
Reviewed 21 june, 2021
I booked for 9 days. May only stay 7. Got here on Friday and didn’t get new towels to bathe any of my children until Sunday night. Had to order food after I spent money to cook, and couldn’t get dishes. Got one pot and one plate. No thank you. If the manager wont help. I will go the the next one in charge. Plus I worked for extended stay for 2 years. So I know how things work.
One night only!
Reviewed 18 june, 2021
I was in H-town for a graduation and only stayed one night. The room was fairly clean. The price was very reasonable, but I wouldn’t recommend this hotel beyond a one night stay. There are some serious plumbing issues going on. The room I stayed in had the tub and sink backing up. I showered in the evening and there was still water standing in the tub the next morning. Also, I didn’t find a safe in the room so I made sure to take my valuables with me anytime I left. The pet policy is very liberal, so there’s barking going on at any given moment. Also, the hotel tends to attract a seedy, lower end clientele.
HORRIBLE EXPERIENCE, bring your own towels!!!!
Reviewed 29 april, 2021
I booked a studio bedroom on April 19th for three adults to your Houston Dallas Galleria location for three nights starting April 24th. The reservation was confirmed and paid for in full at time of booking. Upon arriving, was given room 315. When entering the designated room with the three adults, we noticed that house keeping only left ONE partial set of towels. Later I discovered that the face cloth of the ONE set left was stained. Dominick, from the guest services line, projected an exasperated attitude at best during our phone conversation, while apparently cleaning out her car, exhaustedly proclaimed that there was NOTHING she could do. The hotel staff stated that this location was "short on towels and awaiting shipment of new ones from corporate. Proceeding on thru the evening, I noticed that no linen was provided for the pull out sofa. I alerted the desk person, and was advised linen would be provided. Two hours later, then person from the front desk delivered linen for pull out. When sofa was pulled out, the mattress on it was so disgustingly stained, I and guest dared not sleep on it. (Photos of mattress and stained face cloth attached. Sleeping on the un-extended sofa, I advised Ms. Barbara of the situation. Barbara offered to move myself and party to room 215. In this room, there were finally, three full sets of towels and linen for the pull out sofa. After retracting the sofa bed, discovery made that mattress, ( while clean ) was as off centered from bed frame and actually affixed pinned in with the bedframe itself. Finally freeing the mattress from the frame, linen was place on the pull out in preparation for sleep. While attempting to lay of the pull out sofa, the mattress slipped back into the frame, causing the bed to retract and me to nearly be possibly decapitated. The ENTIRE experience was unsettling at best. Barbara tried to accommodate as best as possible. Having coming from an Extended Stay in Atlanta the week prior, I was completed and utterly disappointed with the service experienced at your Houston Dallas Galleria location. My payment should be completely refunded and the location issues addressed immediately. I have called the location repeatedly, asked Barbara to have manager call me, to no avail. Additionally, Ms. Reba Johnson has not have the decency to return my message left with Stacy at the front desk. I await a response to this letter.
Stay at hotel
Reviewed 28 april, 2021
I am extremely satisfied with the hospitality, n most importantly the empathy I was shown from the minute I arrived. I had been driving almost 24hrs, was beyond tired n needed a shower. I know most hotels check in times start at 3pm, but the manager quickly had a room cleaned n let me check way before check in time. I will continue to stay here at this location from now on, you have a great team n I feel honored to be a guest at this hotel. Thank you!
Best couple place
Reviewed 8 january, 2021
Omg my husband stayed here and it was great!! I highly recommend coming here that the rooms are very clean and the room are spotless!!! The general manager there is great always answering our questions we have helping us with everything we needed!!! So if y’all have to go to a place with great service this os the place!!! We will be coming back already looking for a date to reserve!!’