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**Property Location**.With a stay at Holiday Inn Express and Suites Houston Westchase - Westheimer in Houston (Westchase), you'll be within a 15-minute drive of CityCentre and Memorial City Mall. This hotel is 12 mi (19.4 km) from Rice University and 10.1 mi (16.3 km) from Greenway...
More about the hotel**Property Location**.With a stay at Holiday Inn Express and Suites Houston Westchase - Westheimer in Houston (Westchase), you'll be within a 15-minute drive of CityCentre and Memorial City Mall. This hotel is 12 mi (19.4 km) from Rice University and 10.1 mi (16.3 km) from Greenway Plaza. Distances are displayed to the nearest 0.1 mile and kilometer. .Westheimer Rd - 0.1 km / 0.1 mi Harwin Drive Shopping District - 3.9 km / 2.4 mi RAC Conference Center - 4 km / 2.5 mi Town and Country Village - 6.5 km / 4 mi CityCentre - 6.6 km / 4.1 mi West Oaks Mall - 7.2 km / 4.4 mi Westwood Golf Club - 8.9 km / 5.5 mi Sharpstown Shopping Center - 9.7 km / 6 mi Memorial City Mall - 10.7 km / 6.6 mi Houston Country Club - 10.7 km / 6.6 mi Richmond Avenue - 11.3 km / 7 mi Schlumberger Headquarters - 11.6 km / 7.2 mi George Bush Park - 12.1 km / 7.5 mi TopGolf Houston - 12.7 km / 7.9 mi Bear Creek Pioneers Park - 13.4 km / 8.3 mi .The nearest airports are: George Bush Intercontinental Airport (IAH) - 51.6 km / 32.1 mi William P. Hobby Airport (HOU) - 37.8 km / 23.5 mi . **Rooms**.Make yourself at home in one of the 127 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wired and wireless Internet access is complimentary, while 42-inch flat-screen televisions with premium TV channels provide entertainment. Private bathrooms have deep soaking bathtubs and designer toiletries.**Business, Other Amenities**.Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
TripAdvisor Rating
Based on 19 reviews
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Scores Summary
Let down.
Stayed here on leisure. Check in went smooth but room cleanliness was a let down. Curtain was broke, so we couldn’t roll it up. An old dirty cleaning rag was still hanging in the shower and trash underneath the bed and couch from previous occupants but no telling how long that trash may have been there. Vacuuming was half attempted. Hotel was quiet for the most part. A few sketchy characters lingering around but non threatening. Hotel smells clean in the elevator and hallways compared to other hotels around Houston that have that annoying musty weed smell. Cleaning personnel were pushy on some occupants about checking out 30-45 early with heavy knocking on doors. Trash overflowing in the lobby coffee area and outside the lobby entrance. Checking out, lady was biased toward some occupants checking out and hostile to others doing the same. Overall, it looks nice on the outside and the location the hotel is in, is good. It’s just a let down, hit or miss, on what state of cleanliness the room you get given will be in.
Nice hotel
The room seemed updated and very spacious. This room was also very clean and there were many stores located close by. Beds were comfortable and WiFi was good. I would stay again. I was given a breakfast bad every morning. Doors were locked at night to lobby for safety.
Amazing new property
Stayed here for a weekend visit to Houston. I absolutely loved the view from the second floor outdoor pool. The room was clean and comfortable and the service at check in was great. I liked the parking garage. It made me feel safer about parking.
stay away, dirty room, unprofessional and dishonest staff including the managers
I would stay away from this hotel because this hotel’s employees, including the front desk manager and the general manager, were dishonest to customers. On 11.15.2019, I checked in at the Holiday Inn Express & Suites Houston Westchase – Westheimer. On my reservation request, I asked for 2 quiet rooms away from traffic. The front desk lady stated that she has selected two quiet rooms away from the traffic for me and my family. At 11 pm, I woke up from the traffic noise and realized that both of our rooms were located directly on Westheimer Road (a major road in Houston, TX). I went down to the front desk and requested a room change. The front desk lady gave me a room right next to the pool. I was thankful and went to the new room. However, this new room had hair and stains on the bed and hair in the shower (see the attached pictures), and it appeared unsafe and unclean. I called and went down to the front desk again to express my concern, the front desk staff refused to give me another room. I ended up staying in this dirty room and did not sleep all night. In the morning, I called and requested to speak to the hotel manager. I went to the front desk and spoke to the front desk manager, Carter. I showed the pictures on my phone with the date and time (11/15/2019, 11:12 pm). Carter apologized for the inconvenience and stated that she will train the front desk staff to be more familiar with their actual guest room location and will notify housekeeping for the dirty room. Carter stated she will give me 5000 points for my inconvenience since I booked 2 rooms with points (20000 points total) and I only had trouble with one room. Carter said the 5000 points will be posted in 5-7 business days. I was upset that I did not sleep at all but did not want to create any trouble, so I was very polite and thanked Carter and left. This was where the nightmare begins. Two weeks later, the hotel did not return the “5000” points as the front desk manager (Carter) promised. I called IHG rewards customer service number regarding this issue. IHG customer relation created a case for me. One of the IHG case managers, Jessica, said she will follow up with this case and the hotel. I spent about 55 minutes on the phone. Three weeks later, the hotel still had not returned the “5000” points. I called IHG rewards again and spent another hour speaking to another case manager. The case manager called the hotel and talked to Carter. Carter lied to the IHG case manager and said she already refunded “2000” points to my account. The IHG case manager searched my IHG account and could not find any points activities associated with this hotel. The IHG case manager apologized for Carter’s unprofessional and unethical behavior: lying to the customer and to the IHG case manager. The case manager said that she will follow up with this issue and made sure the hotel will be penalized for its unprofessional behavior. The case manager also said she will make sure the points will be posted to my IHG account. On 12.18.2019, it had been 31 days since the incident. I checked my points in the morning around 10, there were no points reflected from the Holiday Inn Express & Suites Houston Westchase – Westheimer. I called IHG rewards again and followed up with this case. I found out this case was closed with no points returned and with no explanation nor apology from Holiday Inn Express & Suites Houston Westchase – Westheimer for their unprofessional and unethical behavior. The case manager then asked me if I wanted to talk to “upper management” and transferred me to Holiday Inn Express & Suites Houston Westchase – Westheimer’s general manager. The general manager said he reviewed from the video footage and saw that I agreed to “2000” points instead of “5000” points with Carter. I asked him if I can either view the video footage or listen to the recording since there were just me and Carter at the front desk, so no privacy of any other customer would be involved. The general manager refused my request for viewing the video and stated that his employee, Carter, is a good employee and has been with him for 6-7 years. I questioned the integrity of both the general manager and the front desk manager. I stated that I would not recommend anyone to stay at this hotel. The general manager said, “that is fine” and hung up the phone without any other acknowledgment. after this conversation, I reviewed my IHG account again and saw that "2000" points was posted right after this conversation with the general manager. I guess he was embarrassed and knew it would make him and this hotel appeared worse if he did not even post the "2000" points (even though his front desk manager clearly promised "5000" points). After the conversation with Holiday Inn Express & Suites Houston Westchase – Westheimer’s general manager, I called IHG rewards again and requested to speak with a senior case manager. One of the senior case managers, Mika, answered my phone. She was cold and showed no empathy for my situation. Mika said there is nothing she can do except document my concern. I asked to speak to her supervisor or to get her supervisor’s contact information. Mika refused to provide any information. After the conversation with the senior case manager (Mika) I called IHG rewards again and expressed my concerns to Shemar, another senior case manager. He was empathetic and documented my concerns. Shemar, the senior case manager also stated that Holiday Inn Express & Suites Houston Westchase – Westheimer should be able to let me view the video or listen to the recording if other guests’ privacy is not involved. However, it is up to the hotel whether they would let me listen to the recording. In conclusion, stay away from Holiday Inn Express & Suites Houston Westchase – Westheimer. The employees will lie to your face. I suspect that the second room they gave me was so dirty because it was a guest room specifically reserved for their own employees, because the front desk lady said she had slept in that room many times, and that it is very quiet.
Great business hotel
Stayed here for 9 days with my wife while she was in Houston for business. Hotel ideally located for oil and gas offices in Westchase and the Energy corridor. Staff pleasant and helpful with good service. Breakfast was a little bit stale with not a lot of variety apart from that amenities within the hotel where good with us making use of both the gym and pool areas.