TripAdvisor Rating
Based on 315 reviews
See all**Property Location**.With a stay at La Quinta Inn & Suites by Wyndham Houston West Park 10 in Houston (Memorial), you'll be within a 10-minute drive of CityCentre and Memorial City Mall. This hotel is 11.2 mi (18 km) from Katy Mills Mall and 17.3 mi (27.9 km) from Sam Houston Race...
More about the hotel
Terrible Experience with Front Desk Associate
I have been staying here for a few weeks now due to business/personal reasons. The room itself is fine, property is good. The ladies that I have dealt with before are super nice. My low review is for the experience that I had this morning with a lady named Adella. I went to pay for my week this morning and this woman was so mean and rude to me. I was being very nice asking questions about a deposit that I had to pay, just normal questions about it and she continued to be so mean to me. Everything thing I said or asked she responded with a very angry tone. I finally asked her why are you being so rude and mean to me? And she responded, "Because that's how I am". I said, well maybe you need to be nice to guests, and she responded more attitude and asked, "So you want me to change just for you?" "I'm not going to". I just stood there in awe, and asked for the manager. She said, "I'm the manager." I said, well there has to be someone else above you. So I found out who her manager was and emailed him but I haven't received a response. This is by far the worst experience I've ever had with anyone at this hotel or any hotel at that matter. This woman should not been dealing with the public in my opinion. I've invested hundreds of dollars at this hotel and I'm a Wyndham Rewards member for whatever that's worth and she doesn't seem to care about that. Terrible. No one should be treated that way.
Unsafe and Outdated
The card swipe door entries on the side and back doors of the hotel do not work. There are signs that say you need a card to get into the building through those doors but that's not true. They actually are open and you can just pull the door open. That's VERY unsafe since anyone can walk into the hotel from the back or sides without walking through the lobby. It gets very dark outside and around the building. I don't know if the lights are not working but it's pitch black at night in some areas where you park your vehicle and walk. There was trash in the hallways even though I saw the cleaning people walk right by the trash many times. The rooms are outdated and need improvement.More
Not the best stay!
Had issue with front desk staff, no breakfast for eight days. Room was not up to date along with bathroom. Shower tub was clogged had to call for fix. Room had some weird smell, parking lot was not up to date.
great place to stay and worth the price
My first time staying here here and the place was very clean 100% satisfied. this will be my favor place when I travel from OH to Houston the front desk customer service workers were very professional and always with smiles great job thank you.
Disgusting
This hotel is very dirty. Rooms smell and common areas are disgusting. Will never stay here again. Worst La Quinta I’ve been to. Floors are dirty. Bathroom in room Is dirty. Only plus was the lady at the front desk was very helpful