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TripAdvisor Review
Based on 188 review
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Property Location A stay at Residence Inn by Marriott Houston West University places you in the heart of Houston, within a 5-minute drive of Greenway Plaza and Richmond Avenue. This hotel is 1.1 mi (1.8 km) from Lakewood Church and 1.2 mi (1.9 km) from Main Street Theater - Rice Village. Distances...
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Check-out ends at: 11:00
TripAdvisor
Excellent
75
Very Good
61
Good
34
Reasonable
11
Bad
7
Business
47
Couples
28
Solo travel
23
Family
59
Friends getaway
11
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 30 September, 2021
Been going to this RI in Houston for over two years now. Something has happened between May and September 2021. Laundry areas are filthy and machines are not working and the laundry rooms are smelly like mold; there are water leaks in top floor rooms and resulting bubbling of drywall; only saw one person cleaning rooms the entire week I was there; towels and garbage are DIY; service levels down. Need major changes asap.
W7355XAdennisg
Reviewed 5 September, 2021
On the surface this RI looks ok. After being here a couple of nights I have found they don't clean the stairwells, there is a piece of dog food on the floor under the sink, and stains on the carpet in the living area. The room is old and has been touched up but it still has frayed carpet edges at the door ways, damaged then repainted door jams, ultra low flow in the bathroom sink. I would have stayed at the RI medical center and dealt with the traffic had I known this is what this site was like. The other part that is no fault of the hotel is that there are a LOT of people from SE La that have evacuated from Ida. So there are a significant number of loud children.
Wendy-CakeTurners
Reviewed 20 August, 2021
When we arrived they couldn’t give us the 2 BR unit, so they gave us 2 1BR, which made everything better and comfier. The FD staff is super friendly, and welcomed me and my family with a cold bottle of water. (It was really hot outside). I wish we could’ve stayed longer, it was a really nice place and would totally repeat. Breakfast was good.
tin_pacheco
Reviewed 3 July, 2021
We stayed at a 2 bedroom suite. The room was deteriorated and the AC kept breaking down. The room had a musty smell. House cleaning had to be requested in advance and even after we requested it, they did not always came to clean the room. The hotel constantly smells like food and people leave their trash outside of their room adding to the smell. Manager is rude and does not care. Security is non-existant. My car was vandelized steps away from the front entrance. All 4 tires were stollen. Hotel did not take any responsibility since it is park at your own risk. There are no cameras on the property. Not safe nor sanatary. If you have pets, they will get fleas since the grounds are full of feces and managment wont clean up.
FJRB21
Reviewed 25 June, 2021
The hotel shows its age, but it is a reliable comfortable stay in West U. It's between Buffalo Speedway and Kirby, and is the best uncontested Houston home base for us every time we visit here for whatever. This weekend we just wanted some of the City.
deepsixman