TripAdvisor Rating
Based on 1654 reviews
See all**Property Location**.With a stay at Royal Sonesta Houston Galleria in Houston (The Galleria), you'll be within a 5-minute drive of Greenway Plaza and Memorial Park. This 4-star hotel is 4.9 mi (7.8 km) from Rice University and 6.5 mi (10.4 km) from Houston Natural Science Museum. ...
More about the hotel
Wonderful customer service at every turn!
We just stayed at this hotel for a couple of nights, and had a delightful experience. In these strange days of COVID, we found ourselves almost alone at this wonderful property. From check-in to check-out, everyone at this hotel was awesome. While services were reduced, i.e. no bellman, concierge or valet parking, they still had a restaurant and bar open for business, and we found all the employees very attentive. Our room was extremely clean, as was the entire property including the on-site gym facility. Special shout-outs to Tugkan and Michael who staffed the bar for great drinks and conversation, and Rosie in the Cafe for going the extra mile in accommodating special dietary needs on the fly. As our son just relocated to Houston, we will definitely be back and will be staying at this property!
Not wonderful
When we got to our room, the strongest marijuana smell you can imagine seeped through the walls. Couch was torn. Terrible service at the front desk with a clueless man when we complained. Would not come back.
Nah!
Come on! Where are all the good reviews coming from? We are in a pandemic. I checked into the room and what do I see when I open the door- a crumpled up blanket near the TV and a bathroom totally and completely not cleaned up from the previous person complete with gross smudges and toothpaste on the countertops and trash in the basket. When I went back to the desk, the person assured me that the hotel “would never do such a thing on purpose” although I don’t see how this makes it any better. The second room was marginally better, although I still saw gross black hair clump in the shower. Even for Houston, the standard is simply too low. Don’t waste your time at S(tain)esta!
Far beyond our expectations!
As Hurricane Laura pushed us westward, we found an incredible place to hunker down and stay. The front desk staff was so pleasant as well as caring. We did not want for anything during our “Hurrication”. Their total can do spirit and willingness to listen and then take care of our needs and wants. The hotel is beautiful and so inviting. We shall return during a more pleasurable time! Below is a photo of our hosts for our time there— thanks so much!!
Outstanding hotel
Royal Sonesta Houston is an outstanding hotel. its clean and the environment is very serene and friendly. The staff here go above and beyond to make you feel special. Their hospitality services are top notch. I had one of the best hotel experiences and I will definitely come back to these place next time I'm around. 5*****!!