Best Western Penn-Ohio Inn & Suites

Great service, very clean but the pullout sofa bed was very uncomfortable for our 11 yr old and the jacuzzi rooms are super noisy. If you get a jacuzzi room, note that due to the way they ran the plumbing, the noise from other tubs above you, below you and next to you are very loud, kept us up most of the night. The hostess was very nice, probably would have moved us but we thought people would hit they hay and honor the 2 a.m. shut off. Pool was clean and we were able to reserve it and swim by ourselves. Would go back for this alone. Would have been 5 stars but we thought a jacuzzi would be something fun, different, just so loud.

Hotel is actually pretty nice , but if you are CLC and save your rewards points then avoid this hotel. Owner/ manager refuses to give points to corporate lodging guests. This is the only Best western that I came across that refuses to give points. Guess I will be staying somewhere else.

I was travelling eastbound on I-80 and needed a place to stay for the night. I selected the Best Western Penn-Ohio Inn & Suites for the stellar cleanliness reviews, which are particularly important when traveling through a pandemic. The grounds, lobby and room were indeed very clean. The bed was comfortable. The staff that I met were all very friendly. I would normally add to the chorus of 5* reviews for that, but I cannot. The front desk person when we checked in was not wearing a mask, despite the sign posted on the door of the hotel informing guests that masks were required. I figured that he didn’t because it was very quiet late at night, but I would have liked for him to have slipped one on when he saw us come in. He did not, so I kept my distance as much as I could at check in. When I left in the morning there were 3 staff clustered around the front desk and NONE of them were wearing masks. It wasn’t just one rogue night time rule breaker on the staff. ALL of them ignored the mask mandate of the state of Ohio and the requirements set forth by Best Western to utilize PPE. I cannot recommend in any way a hotel whose staff flagrantly disregard both corporate and state safety rules and guidelines. It’s obvious to me that management allows staff to not wear masks and simply does not care about the health and safety of the guests.

Our group had five rooms. Rooms were very clean and comfortable. Housekeeping did very well. Front desk and owner/manager were very accommodating. Covid protocols were in place our four day visit. Meant restaurants nearby. (Try DiSilvios and Station Square Restaurante). Many inexpensive golf courses nearby.

We stayed overnight as we headed to PA and the next morning i forgot my grandmothers pillow in our hotel room (smh, i know). Well the morning manager offered to have it delivered to our home! That shows alot about their staff. The hotel was off the interstate but it was in the back so there wasnt any traffic noise, and it was nice and quiet. It was also clean, our only exception is that the mini fridge didnt work, but it wasnt a big deal. We let the manager know when we checked out. Would definitely stay there again!