Check-out ends at: 11:00
Hilton Waterfront Beach Resort, Huntington Beach, CA 92648, USA - Huntington Beach, California - U.S - 92648
Check-out ends at: 11:00
Beautiful Resort but…
Reviewed 21 september, 2022
No matter how beautiful a Resort is if the first person you encountered does not have the right attitude on how to treat a guest well, it deeply affects and changes your perception of the place. The front desk staff here needs serious training on customer service. Although the manager had reached out to make our experience better and I deeply appreciates her for doing that. Beware of any upgrades offered. Make sure that if you initially booked at the Twin Dolphin Tower, which is the newer tower, upgrade offered must be in the same tower especially if paying upgrade fees. Important points were not not made very clear by the front desk staff. He gave us a so-called upgrade with additional fees but he did not say that it will be at the old tower. The old tower has this musty smell and old furniture. How can that be considered an upgrade? When I changed my mind and decided to just keep my original booking, this lady from the front desk was not very happy about it and she just blatantly exposes her unfriendly demeanor. Very disappointing experience at a hotel that claimed to be 4-star. Advice to the manager: Please tell your front desk staff to never underestimate your guest. Treat all your guests fairly! Be honest and transparent when offering upgrades and being warm and pleasant should always be the nature of a front desk staff! We read reviews and we do research before deciding where to stay especially if paying almost $600/ night. We expect better service!
Mrs Martinez Raduenz
Reviewed 18 september, 2022
Great location in the heart of Huntington Beach, beautiful view to the ocean, everyone’s very friendly my special thank to Mr Daniel for Housekeeing, great Director, always very enthusiastic and ready to make dreams came true. F.Beverages food excelent,any restaurant : boardwalk, dock bard or Surf hero,. Definitely I be back. Thanks.
Reviewed 15 september, 2022
I stayed with my firm at its expense, after providing my Hilton Honors number. Although I am a diamond level member, the property refused to pay me any points for the substantial cost of the room. I have stayed at the Paséa and a Hyatt and found them to be much better properties. The layout of the Waterfront and the decor were not as nice as what I found at those neighboring hotels. I would not stay here again if it were my call.
An Honest Review for this Beachfront Hotel
Reviewed 5 september, 2022
Although this is named a RESORT, the service and amenities are lacking, therefore I consider this a hotel. The location is across the highway from the sand, so be careful when crossing. The hotel offers beach chairs, bike rentals and umbrella's for a charge. HB allows firepit's on the beach and the hotel will provide a space, chairs and wood for $200. The rooms are on the small side and a partial ocean view will have a very small balcony with two chairs and a table. We had to put the table in our room to move the chair positions. It's tight. We faced south and had a good morning view of the sand and waves in the distance. There is a bed and small couch in the room. The bathroom is minimal, so don't expect Q-Tips, shower cap or thread kit. Housekeeping is "by request only" and you must notify the front desk early in the morning if you want service. You will not sleep well if you expect to leave your window open. Pacific Coast Highway is very busy with racing cars, loud motorcycles and poolside partying. No wave crashing melodies. There are two pools, one for families and children, the other for adults. It appears that the hotel doesn't care if children use the adult pool, as it was packed with children. Over the weekend the adult pool had a DJ which was nice. The pool service was terrible. Both days drinks took up to an hour and food took longer than that to be delivered. There were three servers, so the problem was the bar and kitchen. You have three choices to eat a meal on site. The main restaurant serves breakfast, lunch and dinner. They only offered a buffet on Saturday and Sunday for breakfast, no ala carte. We tried to order coffee to take it upstairs and they said we would have to go to the marketplace gift store. 10 people in line, slow help and an hour later we walked away with two cups of coffee and a croissant. This place has a few gift store items, however the snacks available were minimal at best. They do offer a decent (not great) pizza. Although it is advertised as thin crust, ours was thick. The main Boardwalk restaurant has an eclectic array of food and for many, it may be difficult to find something satisfying to eat. We ate lunch and dinner here on one occasion. The third restaurant opens for dinner only. The menu items didn't appeal to us and it's likely others agreed. All three nights there were very few patrons. There was a guitarist playing music on Friday and Saturday evening. If Huntington Beach was your destination and you happened to stay at the Hilton, the location is ideal. You are a 20 minute drive to Newport Beach, to enjoy fine dining in the evening, or visit the number of restaurants next door at the outdoor shopping mall or Main Street which is 1/2 a mile away. It's an easy walk. The crowd on Main St tends to get pretty rowdy at nights, and I wouldn't suggest leaving your teenagers there alone or with friends. It's a big bar scene, but great for people watching. For the amount of money spent over the course of three nights, four days, I feel cheated and expected so much more. A morning breakfast, good service and more hotel variety would be a good start. Feel free to ask any questions, I am happy to answer your inquiries.
Didn’t Want to Leave
Reviewed 29 august, 2022
From the moment I arrived in the valet area until driving away in my car I enjoyed every moment of my stay. Valet was organized and immediately responded to arrival. Was nice being able to park and be centrally located so could eat at property or be within walking distance to a variety of eating establishments that would fit all budgets. Check-in was rapid and felt welcome. All areas of property were very clean and sanitizer stations available. Never had to wait long for an elevator. Room had a safe in closet and bathroom area very large, shower had a handheld shower head if needed and was placed lower, also higher shower head for those taller could be used. Enjoyed sitting out on balcony, watching the waves, sunset or just reading. Didn’t go to pool but appeared those in area were enjoying it and the added bonus of water slide. Hotel has connection/agreement with bike rental place across street which provides a great discount, great trail to ride bike in either direction. All in all a very well maintained property, a staycation that was greatly enjoyed.