Bugs, dirty floor, bathroom was never cleaned
Opinión escrita el 23 de Enero de 2021
I want to first start by saying I tried really hard to be understanding and look past a dirty floor because we all make mistakes and miss something however. It did it in for me when there were bugs in the tubs, the bed, floors were filthy and had stains, the toilet had hair and dirt on it from the previous stay, there was soap rings left not little stains like thick ones where the shower had never been cleaned. I wanted to shower just to feel clean and knew we were only staying for one night but after we got back to the room with dinner take out and I got in the shower to clean off and then I grabbed a towel that felt like it had never been cleaned and was brown it did it in for me. Especially during a time of covid we left after two hours and went up the road to a hyatt. We The manager who checked me in that morning was very nice and accommodating when I made a mistake on my reservation which made me really want to power through staying here but I couldn't. It was past the point of my comfort zone. She did refund my money which I'm appreciate of but no one should have to walk into a room like this. I loved in an extendastay for two months before and it was nothing like this.i wish I had gotten a picture of the bugs in the tub but I had to yell at my husband to go and kill them.
Anywhere but here.
Opinión escrita el 20 de Septiembre de 2020
Found this motel on internet and after looking at photos and info, decided it would be best choice for a 1 night stay.Boy was I wrong.No better than the cheapest places in town. Lobby was not as represented, at all.Room smelled like a wet mop and sleeping was difficult due to putrid air. The website states"Fully equipped kitchen with refrigerator, stovetop, microwave, coffee maker, cooking utensils, dishes, and cutlery." Only thing there is a microwave and refrigerator and not a coffee shop anywhere near.People milling about parking lot all night, so worried about break in.Do more research than i did and don't believe photos or their claims.
Piss Poor ... EVERYTHING! (DAMN THIEVES)
Opinión escrita el 29 de Junio de 2020
First, the place is way too damned expensive. I traveled there to take a job and I was intent to stay until at least the beginning of August, and they still charged over $1,000 for a room exactly 300 square foot in size for the first month, and close to $1200 for the second month. That's $34/night, which is all the place was worth, but had I not scheduled out to the beginning of August, it was going to be $67 per night, otherwise, which is highway robbery!!!
My 'job' there ended very early so I came home. I checked out at 8 am on the 16th of June, just 13 days ago, which MEANS I should have received back half of the $1144 I paid for the month for this tiny room, which should have been $572, and I just got back, this morning, $305. THIEVES!!!
My first three weeks there I had an invasion of ants into my room. I am a clean person, I keep my living space close to tip-top shape, if not tip-top; I wash my dishes every night, I keep my towels and clothes off the floor, I don't leave food in places it does not belong, but I was invaded by ants, anyway.
I paid $32 for a month of high-speed internet and that internet was up and down bandwidth and speed-wise all the time; I was told in my first few weeks that a new system had been installed, but I was still having problems the second month I was there.
The last WEEK of my first month there my card-key was continually locked out, where I would be bringing home heavy groceries and having to leave them in front of my door -after the ant problem was taken care of- so I could have my cards re-initialized. This happened EVERY AFTERNOON FOR A WEEK, until I could resolve my internet bill and my rent for the new month. That is just asinine.
Finally, while I was there, the daily breakfast was unavailable, due to COVID, which is asinine in and of itself, but the every day prices should have been dropped by at least 30% of highway robbery.
Now, before I move on... the cleaning staff and, for the most part, the front desk staff, were very nice, and helpful. Chuck, the on-site maintenance man is responsive and good-natured, even-tempered. The internet tech support folks were very nice and helpful.
However, I will NEVER EVER recommend anyone stay at this place, or any other ESA. I was ultimately surprised that the prices were not solid, at all, and the further out one is booked to stay, the less expensive the place is, but it starts from a premium hotel standpoint. My wife and I just stayed in a five-star hotel over this last Anniversary weekend, and it was $145 for one night, INCLUDING the Anniversary package and two meals for each of us. That hotel is well-appointed, beautiful, clean, has a courteous staff and excellent food. Did we have to wear our masks? Yes, but only until we got to a table. Our hotel room was 750 square feet and well-furnished, with a huge television and an air conditioner that was brand new and didn't sound like it was breaking down all the time.
There is no comparison, this ESA in Huntsville and, I would presume, ESAs across the nation, have bad policies regarding booking, stays, and refunds, and are not worth the time or money. Fortunately for the ESA in Huntsville, every other Extended Stay place I checked out, there, was a crack house of some kind, all with really bad reviews. Well, ESA Huntsville, you just took a step down.
I thought I was VERY understanding while I was there, but now that I see this last straw of $305 rather than $572 refunded, you will never have my business, nor my recommendation EVER AGAIN!!!
Terrible manager experience!
Opinión escrita el 14 de Mayo de 2020
I broke down on my way to the hotel two days ago and was dropped off via a rollback wrecker.
Yesterday I had to order a new water pump and have it delivered to the hotel so that I could fix my truck. I made the repairs myself and went on with my evening.
This morning I walk out to a note TAPED to my window saying that someone has complained about me working on my truck and some antifreeze in the parking lot and I needed to come see the manager! I went to the office and she was not in, so I left my number and headed to work.
Later I get a call from the manager, Angela Ray, who called with an attitude. She proceeded to berate me and talk down to me and tell me it is against hotel policy to work on vehicles in the parking lot. I asked her if there was any posted signs that said this and explained that no one from the staff had said ANYTHING to me when I picked up my parts at the front desk! (She acknowledged that there was no signs and nothing on the check-in paperwork that says anything about working on vehicles.) She then proceeded to tell me it is common knowledge.....but obviously it isn't! I continued to try to explain that I did not have a choice on fixing my vehicle since I was from out of town, but she continued talking down to me and telling me I could not be working on my vehicle in the parking lot.
I then told her that I had called ESA Corporate, and she just laughed. Later, when I called back to ESA Corporate they told me Mrs. Ray had called and had made a report regarding the incident (trying to cover her butt! Imagine that!)
Let me also mention, before I left the hotel this AM, I went around and took pics of all the parking places full of oil and other chemicals from all the work trucks that park here at night. This evening, on the way back, I went by AutoZone and picked up a bag of ChemDry to soak up any antifreeze I might have spilled. I am sure this will not be acknowedged and I still have to get the tape residue off my truck window!