Intruder In My Room
Reviewed 13 September, 2021
I was in town to attend a work training which ended each night at around nine. On Friday, I didn't get to the hotel until 9:30 or so, and immediately I could see that the lobby wasn't really clean and everything was very run-down and in disrepair. The pool was closed and being used for storage. There was painters tape across some of the exit doors. Someone was on the phone complaining to the manager while I waited to check in. When I went upstairs, the elevator was visibly dirty. The hallway windows were open and had no screens. In my room, the chair was broken, the bathtub faucet was broken, the sheets, towels, and bath mat had been laundered but all had stains, and the room smelled. I ended up turning off the air conditioning for the duration of my stay, which helped, but my window also had no screen. The cable on the TV wasn't working and was all fuzzy and pixelated. It was bad enough that I checked the mattresses for evidence of bedbugs and wasn't comfortable putting my belongings on the floor, but at that point it was so late I just stayed, though I didn't sleep much. The next day I put all my things in my car, thinking I could look for another hotel during the day if I had time. I left a Do Not Disturb sign on the door so no one would enter. We worked right through our meals, so I didn't have an opportunity to change hotels, and I again didn't return until near ten. I told myself they'd already charged the card, I didn't want to drive around an unfamiliar city searching for a room late at night, and I could deal with it for one more night. The room appeared untouched. I put on my pajamas and got onto the unmade bed, where I put my toes under the folded down covers. My toe touched something wet, then bumped something hard. I jumped out of bed, pulled back the blankets, and found a fresh beer bottle leaking beer onto the sheets. I packed in a hurry! I called my husband, who started searching for a new room online, and went to speak to the manager. She didn't seem particularly surprised or upset. She was the only hotel staff member I'd seen on my way out that morning, and I'd watched her clock that I had all my stuff, so make of that what you will. She gave me the runaround about a refund, and is currently doing the same to Priceline. I will never stay in a Best Western again. If this is the franchise bar, it's dangerously low. That said, the Hampton down the street was perfectly lovely, and a coworker who stayed in the Four Points Sheraton likewise had no problems. Another attendee at my training told me Sunday she'd stayed at this location also and had ended up tracking down a friend and sleeping on their couch Saturday night because she was afraid to return.
Reviewed 8 September, 2021
I was at this hotel in September for the holiday. I was a little skeptical but when we arrived I saw that the airline pilots and stewards were checking out. I thought, if they are here it must be good! I was not disappointed! It’s reasonably priced, the host was friendly, the food was good, the room didn’t have a smell and the room was great compared to other high priced hotels! We had to drive a short distance to downtown Chicago but it was worth it. There are lots of restaurants, stores, Walgreens, etc. on the street so if you need anything it was not far to get to. Stay here! You want be sorry!
Not up to Best Western Standards
Reviewed 17 August, 2021
I have stayed at several best western properties across Canada, and this Best Wester "PLUS" fell extremely short of the quality I would expect from Best Western. The elevator smelled, the hallway leading to our room smelled like pot and smoke, and our room smelled like someone had explodes a can of cheap air freshener. It was absolutely terrible. We had to sleep with the window open (and as a result were kept awake by train and other noise). There was almost no water pressure in the shower, and the toilet required several attempts to flush.
Clean, comfortable and close to airport
Reviewed 8 August, 2021
Had an early flight and needed a place that was clean, comfortable, had free parking and was close to the airport. Check and check - front desk was super nice, place was clean and bed was comfortable. Super close to airport. We needed to drop off our rental car and location was 10 minutes away.