Based on 166 review
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This lovely hotel is in Suburb. The 121 welcoming 121 offer a perfect place to relax at the end of the day. Wi-Fi internet connection is available on public areas. Courtyard Chicago St. Charles provides 24-hour reception. Courtyard Chicago St. Charles features a choice of business facilities in order to offer the perfect combination of comfort and convenience for a corporate trip.
Check-out ends at: 11:00
Food & Beveragerestaurant
Pool and wellness facilitiesIndoor pool
Reception servicesLuggage storage
Business Facilities / FacilitiesBusiness Center
Reviewed 11 october, 2021
We stayed two nights with family for a funeral. The public areas are very nice and well arranged. However, the room was a big disappointment. Worst we have ever had in a Courtyard. The room was very dated. Needed a big overhaul. The bath tub porcelain was worn off. The shower head was rusted and very disgusting. The floor edge was dirty. The sink area is much too small for two people. I can not recommend this unit and would discourage staying there.
Water tastes bad
Reviewed 8 october, 2021
Stayed 5 nights and was very comfortable. On arrival the hotel appeared to be clean. Desk staff was very welcoming. Our room was very clean. The tub surface was pealing and the calking was a brownish yellow. This gave the tub an awful dirty appearance. I bought my own cleaning items (I’ve done this for years. Its just the way I am) and did my own clean and discovered that the tub was in fact, clean. It doesn’t look that way and someone should resurface and re caulk the tub. Towels are not soft at all! The tap water doesn’t taste good. We went out and bought water. I got ice from the ice machine and when you hit the button to dispense there was a rotten egg smell. It was very nasty I’ve never stayed in a hotel where the cleaning staff were not friendly. The house keeping I encountered would not make eye contact and would look away or down. After a couple of days it dawned on me that the only time housekeeping wore a mask was when they were in the lobby. They looked away to hid their maskless faces. On Thursday the 7th there was a maskless mgr behind the desk without a mask. At checkout at 4am on the 8th the desk clerk had no mask. Doesn’t matter if one thinks masks work or don’t, should or shouldn’t be worn, but if you put signs up stating “masks are required “ on your entrance doors, the employees need to wear them also.
Beware: Super thin walls and ceiling
Reviewed 22 july, 2021
Had to change rooms after the first night because the noise from the people above us was so terrible we had little to no sleep. The rooms were very clean and nice. Typical courtyard. But the room was equipped with 2 small styrofoam cups for the tiny coffee maker. No cups for water. Had to rinse out the cup. The coffee maker only made half a cup at best. I get reduced amenities but really, can't provide 2 cups per person??? Lobby was very clean and inviting. Staff was friendly and helpful. Not the best courtyard I ever stayed in but not the worst either.
Check room before unpacking; make sure locks (and TUB! work)
Reviewed 17 june, 2021
We were staying for one night because our son was in an event nearby the next day, so we didn't arrive until after 5 p.m. However, the room we had reserved wasn't ready. I was surprised, but no big. So we went out to eat first with our luggage in the car, as opposed to being able to stow it away and change. My husband had booked a jacuzzi tub for us, because he knows how much I like tubs. However, when I tried to fill the tub the next morning, it was hard to tell which faucet was hot and which cold, so it took a while. There was NO SPIGOT, just the ability to turn the two knobs and then the fresh water came out of the jets. Odd, but not impossible to work with. What was impossible to work with, was that the water never got hot. Maybe this was because we were trying in the morning, when everyone was showering, but I'm not sure what the reason. I used the dial on the wall for the time, then turned on the jets, thinking that would make the water less luke warm, but that didn't help either. So I tried sitting in a luke warm tub for a few minutes and decided it just wasn't worth it. Not comfy. Then it took the next 2 hours (before we left for the event at 11) for the tub to drain, and it wasn't even done by the time we left at 10:30. ANNOYING. On top of that, I had to shove a chair under the front doorknob overnight (we were on the ground floor near the lobby - Room 104) because the deadbolt didn't work. All in all, very disappointing. The only saving grace was that the room usually goes for like $700, and we only paid $161. Would never stay at again, no matter what the price! The only highlight was the man who checked us in, who texted us at the restaurant when our room was ready. He was very friendly and helpful, but it didn't make up for all the other negatives.
Reviewed 19 october, 2019
I stayed here 2 nights for a friend's wedding. Everything was wonderful. Rooms were clean and staff was very knowledgeable and friendly, especially Priscilla and Cameron who worked the night shift. They went above and beyond to make our stay awesome. Thanks guys!