Property Location
With a stay at Sheraton Indianapolis Hotel at Keystone Crossing in Indianapolis, you'll be connected to a shopping center, within a 10-minute drive of Fashion Mall at Keystone and Glendale Town Center. This 4-star hotel is 7.3 mi (11.7 km) from Butler University and 11.1 mi (17.9 km) from Indiana State Fairgrounds and Pepsi Coliseum. Distances are displayed to the nearest 0.1 mile and kilometer.
- Fashion Mall at Keystone - 0.3 km / 0.2 mi
- Castleton Square - 4.6 km / 2.9 mi
- Glendale Town Center - 6.2 km / 3.8 mi
- Indianapolis Art Center - 7 km / 4.3 mi
- Waterpark at Monon Community Center - 7.3 km / 4.5 mi
- Climb Time Indy - 7.4 km / 4.6 mi
- Flowing Well Park - 8.1 km / 5.1 mi
- Carmel Arts and Design District - 8.4 km / 5.2 mi
- Booth Tarkington Civic Theatre - 8.6 km / 5.4 mi
- Center for the Performing Arts - 9 km / 5.6 mi
- Holliday Park - 9 km / 5.6 mi
- Carmel Visitor Center - 9.2 km / 5.7 mi
- Ritchey Woods Nature Preserve - 9.8 km / 6.1 mi
- Roche Diagnostics Corporation - 10.8 km / 6.7 mi
- Community Hospital North - 11 km / 6.8 mi .The preferred airport for Sheraton Indianapolis Hotel at Keystone Crossing is Indianapolis International Airport (IND) - 40.7 km / 25.3 mi.
Rooms
Make yourself at home in one of the 395 air- conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Dining
Grab a bite to eat at Keystone Cafe, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Indianapolis? This hotel has facilities measuring 7344 square feet (682 square meters), including a conference center. Self parking (subject to charges) is available onsite.
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I do not know how Marriott even puts its name on this hotel. The room smelled like an adhtray and with weed too.
The shower was five feet off the ground with a broken bathroom door. Was a shame and major need of an update. Who would ever stay here? Bad idea we had and planned too late. They have a big pool and good parking but it needs a major management upgrade in housekeeping QA.
Dated rooms with an unpleasant odor
We stayed here while in town for a baseball tournament. Check in was easy, staff was friendly and the hotel offered free garage parking as well as breakfast. However, our room was dark, dated and had a very unpleasant odor. It’s hard to describe the smell, it wasn’t smoke or musty but more old & dirty smelling. I’d really like to see updates because the location & amenities have much to offer.
Excellent Experience!
I am fortunate enough to be a Marriott Bonvoy lifetime platinum member and unfortunately, have had some real issues with Marriott services lately, or lack there of (no room upgrades, no late check outs allowed, etc.) but not here. We felt “wowed” during our short stay at this property. Every employee here treated us like royalty. Please note that this hotel connects to Keystone at the Crossing mall which is the premier mall in Indianapolis. Amazing stores and some exceptional restaurants (Sullivan’s, Cheesecake Factory, PF Changs, etc.) in this area. In fact, prior to our arrival I received an email from the General Manager asking if there is anything I needed prior to my arrival. I emailed back and just asked if I might be able to check-in to the room around 1 pm. He immediately copied me and his housekeeping manager asking that the room be ready at that time, which it was. The only bummer, which is not the hotel’s fault, is that the club level lounge was closed due to COVID. My daughter ordered room service for breakfast, which literally took 5 minutes to get to our room! She said that the banana/blueberry pancakes were awesome (see picture). We then requested a late check-out for 1 pm which was immediately granted, no problems, no questions asked. Highly recommend the Sheraton Indianapolis Hotel at Keystone Crossing when visiting the north side of Indianapolis! 5/5 stars!
Unprofessional treatment by Front Desk Manager
My wife and physician daughter stayed at the Sheraton to celebrate Mother's Day and were provided with a room that contained an unknown chemical substance on the bed, which caused a large bleach stain on my wife's pants (see photo). We immediately called the front desk for a new room and were told to come back down to speak to the manager, Will Foster. When we spoke to Mr. Foster, he was adamant that the substance was not bleach but did not provide an apology or reasoning for the stain. He later followed up stating that he could not identify the chemical on the bed but did not apologize or try to remedy the situation. I explained that a further investigation should be done, but Mr. Foster was very dismissive and insinuated that the chemical was placed by us. We were quite disappointed by Mr. Foster's handling of the situation and felt very insulted by his demeanor and lack of professionalism. We were surprised by Mr. Foster's representation of Sheraton which soiled the trip for my family. I travel quite frequently and I have never written a poor review previously. But my interaction with Mr. Foster was beyond unprofessional and hope that future guests do not experience similar treatments.
Absolutely Unbelievable.
I stayed here for 9 days with no issues whatsoever. my youngest son, who has neurologic issues stayed in our room 99.9% of the time. Day eight the entire family was gone from hotel 14 hours. Day 10 we were asked to leave. After relocating we discovered thousands of dollars of personal items were missing.