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**Property Location**.With a stay at Sheraton Indianapolis Hotel at Keystone Crossing in Indianapolis, you'll be connected to a shopping center, within a 10-minute drive of Fashion Mall at Keystone and Glendale Town Center. This 4-star hotel is 7.3 mi (11.7 km) from Butler University...
More about the hotel**Property Location**.With a stay at Sheraton Indianapolis Hotel at Keystone Crossing in Indianapolis, you'll be connected to a shopping center, within a 10-minute drive of Fashion Mall at Keystone and Glendale Town Center. This 4-star hotel is 7.3 mi (11.7 km) from Butler University and 11.1 mi (17.9 km) from Indiana State Fairgrounds and Pepsi Coliseum. Distances are displayed to the nearest 0.1 mile and kilometer. .Fashion Mall at Keystone - 0.3 km / 0.2 mi Castleton Square - 4.6 km / 2.9 mi Glendale Town Center - 6.2 km / 3.8 mi Indianapolis Art Center - 7 km / 4.3 mi Waterpark at Monon Community Center - 7.3 km / 4.5 mi Climb Time Indy - 7.4 km / 4.6 mi Flowing Well Park - 8.1 km / 5.1 mi Carmel Arts and Design District - 8.4 km / 5.2 mi Booth Tarkington Civic Theatre - 8.6 km / 5.4 mi Center for the Performing Arts - 9 km / 5.6 mi Holliday Park - 9 km / 5.6 mi Carmel Visitor Center - 9.2 km / 5.7 mi Ritchey Woods Nature Preserve - 9.8 km / 6.1 mi Roche Diagnostics Corporation - 10.8 km / 6.7 mi Community Hospital North - 11 km / 6.8 mi .The preferred airport for Sheraton Indianapolis Hotel at Keystone Crossing is Indianapolis International Airport (IND) - 40.7 km / 25.3 mi. **Rooms**.Make yourself at home in one of the 395 air- conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.**Dining**.Grab a bite to eat at Keystone Cafe, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.**Business, Other Amenities**.Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Indianapolis? This hotel has facilities measuring 7344 square feet (682 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
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Unacceptable!
I pre-paid for a King size room for an anniversary weekend. When I arrived at 10pm, I was told my room had sold out, and my only choice was 2 double beds. I want to make it clear I did not "reserve" the room, I specifically pre-paid to ensure I would receive the room. The check in staff was extremely rude, saying I had no choice as they were "real busy", and if I had checked in earlier I could have gotten my room. Unacceptable.
Essential Break Needed
I stayed at the Sheraton Keystone at the Crossing right before the holidays in December 2020. As an essential worker in the hospital, it was definitely a break that was long overdue. The check in process was very simple and the front desk staff were extremely helpful. The manager named Josh S. went above and beyond his job duties to ensure that every aspect of my stay was well received. He also provided me with free room service. When I say that I haven't received the kind of hospitality provided by Josh in many years and given the stress and strain working at the hospital during a pandemic can cause, it was absolutely appreciated. The room that I stayed in was a King Suite on the club level. The bed is very spacious and extremely comfortable. The room faces the east and has floor to ceiling windows which makes for a fantastic view of the early morning sunrise. It also comes with a walk in shower which was perfect because I had a broken foot and made for easy access. There are 2 large flat screen tvs in the living room and bedroom that also include access to streaming services which is a bonus. There is ample closet space and a standard desk area for work purposes. I absolutely enjoyed my stay at the Sheraton and will definitely be staying there in the future. I recommend rooms 927 or 1227.
Average only because of location Location - Hotel itself is Very so-so
We stayed in room 823. Staff is great - location is great. Dining and shopping within walking distance. There Hotel is showing its age. Carpet in our room was filthy. Room smelled like cigarette smoke. Hallways smelled like pot smoke. parking garage was Mad-Max-like, Lined with Trash and vomit. Even with the good price, we would not stay here again.
Disappointing to say the least
There was a smell of marijuana in the halls and in the elevator the whole weekend. Dirty and dated. Used to be a nice hotel. The price of the room was good but also reflects the condition and activity
Excellent Location but few things didn't work
Excellent location, room was good. But few things didn't work. The room key didn't work for parking garage even though I paid a parking package. There was a complete lack of clarity on how and where to use the Breakfast Amenity ( no answer on the amount of credit) at this time, when there are reduced services ( no Club, no pool, stopped by restaurant twice, looked close to me). Even though advised during the check-in, that breakfast for 2, can used for Room Service, but was charged for full amount of breakfast items ordered through room service. During Check-out was told that it can be used only at the cafe!!!, was advised that Manager on Duty would call to further discuss on this issue, nobody called back. Bad experience, in future, probably need to record any check-in and check-out conversation, when they don't have their rules documented anywhere.