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Opinión escrita el 9 de Septiembre de 2021
I realize this isn't a five-star hotel, and that's not what I was looking for. I was on a cross-country trip, and I was just looking for a clean, affordable, decent place to sleep. I would arrive late, and leave early the next morning. I didn't need a fitness center or 24-hour room service. I arrived at this hotel at about 10 p.m., without a reservation, and the staff was friendly, professional, helpful and accommodating, and my room looked very nice. It seemed like a clean, affordable, decent place to sleep. (Arrived 8/31/2021, Room 215)
I can't say for a fact that my room had bedbugs since I didn't actually see any, but I woke up the next morning with dozens of itchy red bumps on my lower legs. The itching woke me up at about 4:30 a.m., with me clawing at my legs. I got into the shower and washed my legs, and that relieved some of the itching. (I don't usually travel with itch-relief cream. I will from now on.)
I was still tired, but I wouldn't get back into that bed, so I tried to sleep in a chair for the next couple of hours.
On a trip like this, I usually don't make reservations, since I don't have a set schedule or itinerary. I drive until I get tired, then look for a place to stay. If I'm planning to spend several days in a destination, I'll research and read the reviews before picking a hotel. Had I done that in this case, I would have seen the previous post about bedbugs.
Three days later, even with lots of applications of itch-relief creams and ointments, my legs are still itching.
Despite the friendly staff and affordable prices, I definitely do not recommend staying at this property.
I contacted Choice Hotels management to inform them of my experience. After a few likely computer-generated emails, I was told that they could not refund my room charge (or the cost of the medications I purchased to treat the bedbug bites), but they could offer me points if I joined their customer loyalty program. I told them that I was not interested in joining their customer loyalty program (and providing them with even more personal information), as I would never be staying at one of their properties again.
The WORST Hotel you can deal with.
Opinión escrita el 7 de Novembre de 2020
I made a reservation for 2 Adult and on the day of check -in they only have one queen bed for 2 adults!!!!!!!!!!!! and I want to get a king bed or two queen beds I have to pay extra. This is cheating. I didn't check in but they still refused to refund my money.
Opinión escrita el 27 de Octubre de 2020
Not the ritzy-est of hotels, but clean, comfortable and very pet friendly. Staff goes above and beyond. So nice!!!
I was traveling with my dogs and my puppy had an accident on the bedding. They were awesome about it and told me not to worry. They even found the kong toy for my puppy mixed in with my linens and took the extra time to pull it out and save it for me at the front desk.
Made the mistake of staying in West Des Moines at a Best Western Plus... trust me,
Stay here instead
Could be better
Opinión escrita el 8 de Marzo de 2020
Hotel is across the street from the fair grounds so works out nice if you’re a vendor at one of the shows. We stayed on the top floor in a king suite. Room was “tired”. Sink didn’t drain very good, shower insert looked new but furniture was very old! Not enough staff at front desk to handle check ins in a timely fashion. Front desk had a long list of items that needed to be attended to for maintenance (no hot water in one room, air not working in another, hot tub was over flowing). Breakfast was pretty sad and again not a dedicated staff member to tend it. So all in all could be a decent hotel if managed better.
By fairgrounds - easy access
Opinión escrita el 25 de Novembre de 2019
This motel had easy access off of the highways. Located by the fairgrounds, it makes it convenient if you need to be located in that area. Close to the middle town, Yet you can follow the main road east straight out of town. Inexpensive and clean.