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Opinión escrita el 10 de Septiembre de 2021
I found the staff very entertaining and interactive. Made it a very pleasant stay. I even joined this site thingy just to please and help him out. I doubt anyone reads this far but I must have 200 letters before I can load it
Worst hotel experience
Opinión escrita el 11 de Julio de 2021
Stayed at Surestay Best Western in Bettendorf. Every part of the hotel was dirty (pool area, window seals, carpet, carpet odor in halls, yellow color on bedding that was likely urine, bug in bed, hair on towels and shower/tub, lint and dust buildup in air conditioning unit, excessive rust on ceiling sprinklers, etc. Took pictures. I considered complaining and requesting a refund but then I read other reviews and decided that would be pointless. Adter my teenage son found the bug in his bed he understandably refused to sleep in the bed and ended up sleeping in my vehicle. It was a terrible night for my family and I don't want another family to have to suffer through it. Based on previous responses from owner I'm sure they'll say I never stayed there but I unfortunately did and have proof of it (pictures, receipts, video). Your only job is to provide a CLEAN space for guests and if you can't do that then close the doors.
Worst hotel we have ever stayed in!!!
Opinión escrita el 8 de Mayo de 2021
We wanted to have a stay cation for my grandson's 7th birthday, some family time, swimming etc, this was a disaster! Upon check in, our room was prepaid for, the rude front desk person sprung it on us we had to provide them our credit card to hold a $150 "incidentals" fee, which was a hidden undisclosed cost and still has not been refunded. After that we were headed to the room and a brawl broke out into the hallway of the building between some guests. That was our first 5 min into the stay. We went up to the room to find it was nothing like the photos online it was dirty, small, the towels were stained and some dirty, the tv kept shorting out and the lightbulbs were unscrewed and we had to screw them back in and the mattress was stained with what appeared to be urine. We then got to the pool the hot tub was freezing cold and when we went to turn on the jets a putrid smell came out of the jets, it was disgusting! The pool water was filthy! The towels at the pool too were stained and dirty. After swimming we went back up to the room and were awaken by some alarm going off at 5am. We got up shortly after to go down to the lobby where they had listed free breakfast would be available. The free breakfast consisted of expired milk and yogurt, 1 old package of oatmeal, no cereal, the orange and apple juice machine was not working and the whole area was filthy. We prepaid initially for the room for 3 days and 2 nights and it was so disgusting we left early and are now out over $400 because of this dump! Its totally not up to code and should not even be open, by far the most disgusting hotel we have ever stayed in and the front desk staff is rude, nosy and cared nothing about our experience, all they cared about was lining their pockets! We should be refunded the entire stay! I would NEVER in my life recommend this place to even an animal! In fact our local animal shelter is cleaner than this place was! Do not waste your hard earned money and stay here its horrible!
Opinión escrita el 16 de Febrero de 2021
My husband & I were attending our grandson's basketball games in Bettendorf. We had points for a free stay so we decided to not risk the bad weather they were predicting and stay in the area instead of driving each day as it was a few hours trip. We did not use any of the amenities...pool, breakfast, etc. so cannot comment. We stayed only 1 night and had a king bed which was comfortable. We only had contact with 1 staff (think the owner) who was friendly & helpful. Older hotel with new carpet & paint.
Exceptional exerience and amazing staff
Opinión escrita el 24 de Enero de 2021
The staff here are absolutely wonderful and very quick to help any issues that may arise if any. I really enjoyed how updated the room is and the refrigerator. Additionally the location is very convenient in Bettendorf, Very easy to get to anywhere you need to in the Quad cities! I would recommend this to anyone looking for a place to stay when visiting the QC!