Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 144 reviews
Amazing staff/ harika personel
The hotel is ok but my 5⭐⭐⭐⭐⭐ are for the amazing staff not only helpful and professional but very kind and make you feel home the whole team was great a special thanks for Erhan, in top of he is a good hotel worker he is a great writer Thanks everyone 🙏🙏🙏🙏
Had a 4 night stay at this hotel and had a great laugh. Customer service was excellent and the staff was always at hand to help. Great location only a 10 minute walk to the grand bazaar and some of the main features of istanbul. Will miss istanbul Would definitely come back!
Poor Hotel you can get so much better for the same price or a little more
The treatment of the receptionist was dodgy. He came across very sneaky and accused me of being a money lover when I told him I didn’t want extra services. Also tried convincing me to buying his book for charity purposes!! When he looked quickly at my bookings.com paper he told me that I hadn’t paid! I was really upset because he was clearly trying to con me in order to pay more... I then opened the paper and showed him the check in and out dates. He said this doesn't mean anything... when I kept showing him the dates and trying to explain to him it’s already paid for, he finally accepted and still tried to argue that he is right! I was extremely upset and asked to speak to the manager, he said it’s ok! t’s all paid!. When I insisted he said he will come in two days but thats not a hundred percent. He told me check in is after one and to leave my bags in the lobby area. After this kind of experience I was very upset and didn’t feel it was safe to do so, so I took my hand luggage and left the big one in the lobby area. When I got back he didn’t assist me with the bags up the stairs nor did he seem cheerful or apologetic for earlier. I took my bags up alone as there is no left. And the stairs are quite awkward to go up. When I got into the room the disappointment continued. There was a TV that didn’t work an air conditioning system that didn’t work either. The TV turns on but there is no signal, I tried over and over but to no avail. I tried to turn on the air conditioning many times but the controller was just not responding, I tried to do it from the system itself but that didn’t work either. In the bathroom it took me ages to get the water to reach lukewarm after a while a bit more than lukewarm is the hottest I could get it to. The toilet seat cover fell off as I lifted it. The hanger behind the door was hanging upside down and thus unusable. The room didn’t get cleaned at all while I was there. The windows didn’t have very good sound cancellation so I could hear people outside and police sirens.
For what we paid it's ok. Room service was ok. They gave us enough information what to visit in Istanbul. The breakfast was also ok. Wifi was working perfectly. One of the recepsionists especially was very friendly and vey helpful.
is oky well
not so oky hotel but ekonomik hotel fdor as is so nice smol hotel and not big roome and brekfest is oky riçh for nexs time meybe yes no l don t know resapşın vas help as for ebaout istanbul inform he i helpfull