Pets not allowed.
Based on 191 reviews
I decided to book one night here after coming for the spa facilities. I found the check in staff to be arrogant and rude and slightly incompetent. When checking me in, despite presenting them with a British passport, they chose to list my nationality as Turkish. The room was small, and the view from my room was that of a construction site. On a positive note, the room service was quick, although the food was very average. Breakfast was nice, although only one waitress serving everyone.
Excellent service and nice staff
I would like to give the hotel in general 5 stars because of the excellent service and staff, especially Nuran Bahriye, our maid during the stay. During my stay with my daughter she provided a feeling like home. I am looking forward to my next stay at Lionel! I choose to give the hotel 4 stars because of the need for upgrading the indoor swimming pool facilities.
Great recommended experience!
Easy access to everywhere in istanbul - by taxi or by tram (station is just 5 min to hotel!) glorious disign, perfect cleaning.. very attentive staff.. Appreciate to highly professional and communicative guest relation Almira!💗💗
Hotel is quite new and well designed. Service provided was perfect and every single staff was attentive to guest requests. Location is close to all attractions within the city and has easy access via public transportation or car ride. Has a good price performence balance. Definitely suggested for either business or leisure visits to the city.
2 night stay
Stayed 2 nights. We are a group of 36 people, prebooked about 6 months ago with regular updates through our local agency. When we reached, with reminders given 3 hours before arrival, everyone was in a state of surprise (?). From security guys at entrance to reception. So it took a while to sort things out despite presence of our Turkish guide. Anyway, out of five hotels in Turkey, this is the only hotel where we had to bring our luggage to room, and take out to our transport on check out. Room: despite booking king room, was given twin room. I was so appalled by service, I didn’t raise this issue. Room adequate size, adequate amenities. Went down for dinner, OMG. They have no idea that a group of 36 people will have dinner. They served soup, then waited half an hour for the main course, fish. I had diarrhoea that night, only once in my 11 day in Turkey. Wifi was out, receptionist rudely said technical problem, don’t know when it will be functional again. My god, how this train their employees. House keeping was the only saving grace. Five star, my foot. Never again.