Reviewed 16 September, 2021
Best location in Istanbul. Close by to Taksim, Old Peninsula and Karakoy Great service from bar, reception and restaurant. Cleaning is quiet good. Very helpful frontdesk staff. Very helpful concierge service.
Radisson Blu Pera Istanbul
Reviewed 7 September, 2021
My stay currently is very satisfying.. even though I had trouble with booking.com regarding my reservation which was partly my mistake, Mr Emrah from reception suck my anger and offered me alternatives and accommodate me and offered more services.
Most customers expect so much !!! With out realizing that hotel staff are only doing what they suppose to do as per their top management instructions especially with COVID-19 circumstances. People expect €1000 for €120 services which really doesn’t make sense.
So hands high for Radisson Blu Pera Istanbul, keep up the good work and good luck!
The most disgusted hotel
Reviewed 31 July, 2021
If I had a chance to rate this hotel as 0 or minus I would definitely do.
Please avoid it. Here are the reasons:
- The staff is not aware what has to be in a 5 star hotel
When I entered the room there was nothing present.
- we had to ask for towels every day. Firstly they gave a towel for legs only.
- there was 0 amenities. No shower cap, no brush… For what did I pay 120 $ per night?
- the floor and room was non smoking but the smoking smell was killing.
As I am allergic to such things I could not breath properly and informed hotel about that. The stuff just laughed at me. Now please dear Radisson Blu pay my doctors visits.
- They dont provide coffee even on request. They don’t give water so make sure you have one.
- I was completely dissatisfied with this choice.
- I have been working for many years in customer service in the airline and you can’t really compare.
I will go further to complain to Radisson Blu to pay me my treatment that happened after staying at this hotel.
I want to urge everyone to avoid this place if you want to stay healthy and in a good mood.
P.S. I don’t write about food as I was even disgusted to try their food to avoid any issues.
Great service from the Bar and Restuarant
Reviewed 3 May, 2021
I have been staying here and have been using the balcony area and bar near the hotel lobby. Pasa has been very helpful and always providing exceptional service to me and ensuring the area is kept clean and sanitised and always providing fantastic customer service.
Black Mould, Sewer Smells, Spoiled Spinach, Some Aggresive Staff
Reviewed 30 April, 2021
As I write this review I am still in the hotel for the next 9 nights which frankly fills me with terror to the point I will be buying my food from outside as I am not sure it won’t be sabotaged here.
I arrived to a great start the front desk staff were lovely and helpful. So even though the location of the hotel being on a busy main road was a surprise which was not obvious when booking, I overlooked that because the welcome was nice.
Unfortunately, it all went downhill from there. For the simple reason that the bathroom of the room I was given was full of black mould (SEE PHOTOS). Further it was only a shower no bath. (This is not made clear in any description of the hotel before booking.)You cannot have a soak if you have joint pains etc. So, I asked for a room with a bath and no black mould. After about 1 hour they called me back to say they only have 3 rooms with bathrooms and they are junior suites and I can be given one at a discounted charge. I called British Airways who I booked with, who were extremely helpful and via their supplier contacted the hotel and spoke with their Front Desk manager: Beyhan. I think this is one of the nice people when I first arrived and checked in. After that, they decided to “upgrade” the room to a junior suite with a bathroom no charge. The suite was attractive but the bathroom was extremely smelly (LIKE A SEWER, FAECES) despite housekeeping pouring disinfectant in the drains, the smell still filled the room. I gave it some hours to see if it would clear, it did not. To make matters worse the man (Emra) they sent to show me the suite was so unfriendly. He was very short and aggressive with me. I had to tell him that he should not forget that the reason we are in this unpleasant situation was NOT my fault but simply because of a disgusting bathroom. He actually told me “ I’ll show you the room and if you don’t like it you stay here” Basically, take it or leave it. He kept walking ahead of me, very ungentlemanly not trying to make me feel understood or even apologetic for the disgusting bathroom etc. He calmed down a little when I counselled him about the point of Hotel hospitality and how the disgusting bathroom was the cause of all this and not me being difficult.
I just do not understand how they were reacting to me complaining about something that is so obviously bad. They should be embarrassed and be trying to make amends NOT BE NASTY TO ME. BUT THEY COULD CARE LESS. In other hotels there’d be a basket of fruit or bottle of wine etc to make amends. NOT AT RADISSON BLU PERA. In fact, I am yet to hear anyone come back to me about the rotten spinach (see photo) served in room service. I also showed the actual plate to the man called Emra, so I am not surprised nothing has been done. I do NOT endorse him acting as front office staff in a so-called 5 star hotel.
Due to the sewer smell, I asked to be moved from the junior suite as I told them I simply want a clean environment not a large suite and I can even forgo the bath and manage only just a shower. So, they showed me a smaller room and I accepted it with some resignation. At least it did not smell and there was no black mould in the shower area. At this point, I just wanted to sleep as I had had a very early flight in from Dubai.
The next day, I ordered food with trepidation, I have seen what happens on television to food when customers complain. As I sit here, writing now, hours after eating my stomach is rumbling from feeling upset, so who knows.
After eating, I asked for 6 (small) bottles of the complimentary water. They brought 3. I asked for 3 more. Then I called the reception and I spoke to a man called ATILA who was very rough with me on the phone. He told me there is nothing about complimentary water written on EXPEDIA booking. I told him I booked via British Airways Executive Club and I do not know who they use as a supplier. It was a disaster. He said I will need to pay for the extra bottles that it is two bottles per day and having given me three that’s enough as one was extra than the maximum of two. I told him given my experience so far, they should be trying to make amends but he kept arguing with me and actually threatened to drop the phone. I could not believe it. I have stayed in many many many hotels from the very top 5 star, normal 5 star and even Holiday Inns but this is the very worst experience I am having. I cannot believe I still have 9 nights here. One of my best hotels stays was at Mandarin Oriental in Bodrum, Turkey. What a contrast in Radisson Blu Istanbul. In Turkey. Radisson Head Office need to come and improve things here. They might get 5 star reviews from some people on Trip Advisor but I urge you to read the low reviews it will not be very different to my experience I suspect. I think they are not used to criticism even when the evidence is clear i.e.
1) Disgusting Bathroom
2) Sewer smell from Bathroom that filled the room
3) Rotten spinach served, still no one has spoken to me about it and I have already paid.
I can categorically say I would not recommend this place and I am usually grateful when people or establishments are good (see my other reviews).