Ithaca Marriott Downtown on the Commons

Starting at

$ 269

Property Location With a stay at Ithaca Marriott Downtown on the Commons, you'll be centrally located in Ithaca, steps from Ithaca Commons and within a 5-minute walk of The History Center. This hotel is 0.6 mi (1 km) from Cornell University and 0.7 mi (1 km) from State Theatre of Ithaca. Distances...

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Property Info

Check-in starts at: 15:00

Check-out ends at: 11:00

<h3>Property Location</h3> With a stay at Ithaca Marriott Downtown on the Commons, you'll be centrally located in Ithaca, steps from Ithaca Commons and within a 5-minute walk of The History Center. This hotel is 0.6 mi (1 km) from Cornell University and 0.7 mi (1 km) from State Theatre of Ithaca. Distances are displayed to the nearest 0.1 mile and kilometer. <br> - Ithaca Commons - 0.2 km / 0.1 mi<br> - The History Center - 0.2 km / 0.1 mi<br> - State Theatre of Ithaca - 0.4 km / 0.2 mi<br> - Dewitt Park - 0.5 km / 0.3 mi<br> - Kitchen Theater - 0.8 km / 0.5 mi<br> - Cornell University - 0.9...

120 S Aurora St, Ithaca, NY 14850, USA - Ithaca, New York - U.S - 14850

Property Amenities

Check-in starts at: 15:00

Check-out ends at: 11:00

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    112

  • Very Good

    52

  • Good

    17

  • Reasonable

    9

  • Bad

    12

Travelers profile
  • Business

    33

  • Couples

    37

  • Solo travel

    8

  • Family

    75

  • Friends getaway

    3

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Avoid Disrespectful Guest Services Manager Kellen Calale

Reviewed 15 june, 2022

Due to flight issues we had to adjust our plans with a last minute need to reduce our stay from 3 nights to 2. After multiple phone calls to the front desk that went unanswered, I called Marriott corporate and they graciously modified my reservation. When we got to the hotel the next day, they wouldn't honor the updated reservation and still charged me for the full 3 nights even though I had an e-mail confirmation of the reservation adjustment. The guest services manager Kellen was indignant with me, and wouldn't even look at the updated e-mail confirmation or just have a mature discussion. After numerous attempts with Marriott to resolve this issue, the hotel never responded so I had to go through my credit card company to dispute the charge. To this day I still have not received a response from the hotel which appears to be part of the Urgo Hotels & Resort portfolio. This place has so much potential, but it is so poorly managed.

mikesM2390KE

Everything went well. The front desk, parking valet and restaurant service were excellent.

Reviewed 7 june, 2022

Stayed at this Marriott from June 3-June 6 for a wedding in Ithaca. The front desk, valet parking, bar and restaurant service was very helpful and attentive. Had a few breakfasts and dinners at the restaurant which we found to be very good. Overall the customer service and and room was also very good.

664caryg

Great location- horrible customer service

Reviewed 12 april, 2022

We stayed for several nights and the only friendly staff members were the valet personnel. The front desk was beyond rude. I was charged for parking two cars and the woman at the front desk did not believe we only had one car. She basically called me a liar. My husband is a lifetime titanium member and I have to say this was one of his worse experiences!

Adventure597028

Unremarkable, even for Marriott brand

Reviewed 22 march, 2022

Stayed here for one night with family. Navigating to it is a little difficult given the one-way streets, but what's worth is self-parking is FAR offsite and a little sketchy in the neighborhood. The hotel itself was pretty pedestrian, even for a Marriott. Check-in was very lengthy and slow. Our room had this crazy blue random streaks of paint on the wall, which I suppose was modern? Bathroom had a decent stand-up shower. Two queen beds were comfortable. The Commons area around the hotel was pretty noisy outside, from bars blaring music to street barkers hustling for money. I don't think I'd stay here again.

world t

Clean but not a four star hotel as advertised

Reviewed 16 march, 2022

The Ithaca Marriott Downtown on the Commons is the kind of hotel, like the bland pictures on its walls, that no one would notice, or even recall, if it disappeared tomorrow. As a guest one senses that the staff works there because they couldn't find a better job anywhere else--don't expect to see the same faces if you return a few months, or a year, later. My family and I stayed overnight on a Monday in March. The valet attendant wasn't happy we didn't use his services. Instead we were given instructions on how to reach "our parking garage" (as we were told by the hotel staff) a couple blocks away. It turns out this is anything but the Marriott's parking garage. Did I lack an "elemental common sense" (as the staff person later suggested to me on the phone) for parking in one of the many empty spots with a small sign that apparently says something like, "Parking reserved for Hotel Guests of Hilton Garden"? It was nighttime, after a long day of driving -- fatigue reigns in a parking garage with reserved spots for a particular hotel. Signs are misread as "Parking reserved for Hotel Guests." Or maybe I parked in that space because I was told by Marriott staff that it was "our garage"? And wouldn't common sense today suggest Marriott and Hilton are owned by the same corporation that owns everything else? No, this was entirely this guest's fault: no "elemental common sense." And the price of this ticket: on top of the $12 a night parking fee, a $30 fine that the Marriott didn't think it worth offering to compensate. O, the inhumanity! The dry, stuffy air in the Marriott hotel room; the broken ice machine on our floor with a sign of apology (yes, they posted a sign instead of fixing it); their version of the Big Dig right next to the hotel so that guests can wake up to the relaxing sounds of a jackhammer. Fortunately, the room came with four complementary foam earplugs and a $10 voucher for the restaurant downstairs where you can buy a cup of lukewarm coffee, stroll outside and around the corner to one of the many vape shops, or take your kids on a field trip to the very adult gallery a two-minute walk away (next to the theater). To end on a positive note having nothing to do with the Marriott: Maru Ramen and The Milkstand are excellent restaurants and more than make up for any hotel hardly worth its overnight costs. Two stars as our children enjoyed meditating during the slow elevator ride to the tenth floor.

jryirv