Reviewed 15 October, 2021
Since I tried to reach out to management by leaving a message at check-out, emailing them, and lastly leaving voice-mail message, here we go. We were very excited about our stay here, we've enjoyed both ACE hotels and renovated old motels and thought this hotel would be a great fit for us. The room wasn't what we were expecting. The biggest issue was the shower drain was not working properly (room 306, if assigned, find another room, though I suspect its not the only room). The basin filled up almost immediately after we started the shower, within 10-15 secs. We would have to turn off the shower every 30 seconds or so to make sure it drained. There were pieces of grout missing, the tile was uneven, the parquet floors had pieces missing, the room was drafty, partly because the AC unit was left in the window and there was a gap. It basically seems certain aesthetics were priority, and plumbing, windows, flooring were not. Lipstick on a pig really. Overall, this was one of our most disappointing hotel stays to date (way overpriced as well). The only positives from our stay: on-site espresso machine, happy hour sangria between 4 and 6 PM and on-site parking.
The website was misleading…
Reviewed 8 October, 2021
This converted motel seems hip and cute on their website and was recommended by travel sites I trust but we were disappointed. The front desk staff wasn’t very friendly or welcoming when we checked in and although we understood parking wasn’t guaranteed we thought we would have more helpful service around the lack of parking. Please keep this in mind if you are planning to arrive later. There is absolutely not enough parking for all the guests and the street parking is also very limited and the only other option is a parking garage that is about a 10 min walk. We normally wouldn’t have minded that walk but had a car full due to the purpose of our trip and it didn’t feel safe to leave it all in an unattended garage all night. The rooms themselves are very basic. Pretty comfortable beds but everything else is so-so. The a/c unit was a window unit (totally fine) but it was poorly placed and tape was used to try and seal the edges, this lead to a poor seal and since we were staying next to smokers that smoked all night outside, the inside of our room smelt like a smoking room. Stay on top floor of you can because our room was ground floor and the noise from above was very loud. Walls and ceilings paper thin. Overall I thought the Anvil was a cute basic hotel but just not worth anywhere near the almost $500/night price tag! You are paying for the Instagram ready lobby in my opinion! We are at their restaurant Glorietta and it is very cute and the staff were absolutely amazing - our pasta was great but the salmon was almost inedible so overall and ok b not superb experience there either. If you can get a good deal this is a great place but don’t pay the expensive rate - not worth it!
Reviewed 6 October, 2021
Sadly, we were very disappointed with the Anvil, especially given the room rate. The rooms were fine, but the outside of the hotel looked shabby - very much in need of a paint job and repairs to one of the outside stair rails which was very wobbly. That said, neither of these things would lead to our poor rating.
What really did matter to us was the fact that all but one of the staff members seemed completely disinterested, unfriendly, and preoccupied during our entire 4-day stay. The Anvil staff clearly needs some significant customer service training. If nothing more, a friendly greeting each morning would have made a big difference, and it's such a simple thing to do.
We had just come from the Lark Hotel in Bozeman and Turpin Meadow Ranch in Moran. The contrast was striking. The staff at both places were incredibly friendly and genuinely seemed to care about our experience. They felt like family by the time we left, and we look forward to returning to both places.
A warm, welcoming staff is far more important to us than the physical hotel, and because of this we would not consider returning to the Anvil. There are plenty of other options in Jackson.
Reviewed 29 September, 2021
From the moment we arrived, Monday afternoon, we were greeted with coffee, a "sangria" and helpful and welcoming staff.
Due to covid we didn't have daily upkeep of the room which was expected. When we asked for additional towels, we were handed some on the spot. The room itself isn't huge, but we used it mainly for sleeping as there is so much to do in Jackson and surrounding.
For the price and location this hotel hits all the marks.
Not what the pictures show - you can do better.
Reviewed 26 September, 2021
My wife and I spent two nights in the Anvil Hotel while visiting Grand Teton National Park. All of the pictures on all of the travel websites show this hotel at its Instagram ready best. This hotel is, at best, an updated motel. Parking is terrible with about 20 spaces for what I would estimate to be 40 rooms. When checking in, the front desk associate suggested I park on the street if I could not find a space. Fortunately, I found a spot on the street in front of their restaurant, Glorietta, but only because the restaurant was closed on the Saturday night we arrived. The second night we were able to find on-site parking but only because we returned to the hotel by about 5pm. The person at the front desk was not welcoming at all and kind of on the cold side. The room had cool current colors but could not hide its motel past. The sink was clogged and we had to contact the front desk twice (once by text and the second in person) to get it fixed.
The one thing the hotel had going for it was location (which is why I rated it 3 stars). It was right in the heart of the downtown area with easy walk to restaurants and bars. However, for $300/night, I expected far more than this place could ever deliver. I'm aware that Jackson is expensive, but I think it's the equal of other motels in town that cost far less per night than this place. You can definitely do better.