Based on 74 review
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This lovely hotel is set in Jackson area. The premises count with 78 welcoming 78\. In addition, Wi-Fi access is offered at the null. null are welcomed in a lobby with 24-hour reception. Unfortunately, there are no 78 where null can ask for a cot for the little ones. This null understands that accessibility is important to all guests. For this reason, it features wheelchair accessible 78 and is fully adapted for easy access. Parking facilities are available for guests' convenience. This null follows green practices. Some services may be payable.
Check-out ends at: 11:00
Reviewed 7 december, 2021
I would not recommend this place, the sheets were very thin, looked dirty, and were dirty, so they were switched out for more thin sheets. The phone didn’t work the first day. The pot smoke was thick in the hallway 3 days out of 4.
Poor staff not promised room booked way in advanced for wedding
Reviewed 23 november, 2021
Booked for a wedding. Booked a queen two bed room. When we all got there. They said they had given them all out. Was also questioned about why we needed sheets and pillows for pullout couch. We’ll definitely not be staying here or country inn and suits
Rude and Incompetend
Reviewed 19 november, 2021
We reserved 2 rooms with two queen size beds for two nights several months ago. .The never send the confirmation email so we called them back a month later and we were again confirmed that our reservations were all set for two rooms with two queen size beds each. We again called last weeks since we still didn’t receive the email confirmation, and again our reservation was confirmed. We called again two nights ago, because we had still no confirmation e-mail received, both my daughter and me in separate calls (we didn’t know until after the call that the other one called), and we were again told that our rooms reservation were all set. When we arrived tonight at 5 PM with 3 children after an 8 hour drive, the gentleman at the reception, Taylor, told us that our two double queen rooms were given away and there were only 2 king suites available. When we told him this wouldn’t work for us, he explained that he can’t do anything about it. He was not the one that gave our rooms away. We asked if we could have a third room, he said no other rooms were available. We asked him for a recommendation for a hotel close by and he said that those would be competition, and he wouldn’t do it. He also would not allow us to cancel our reservation, even though they did not have available what we had reserved. Taylor also refused to allow us to speak with a manager, said nobody else is available but him. Meanwhile, while we were talking to him, he had the headphones from his phone in his ear and appeared to be communicating with someone else, clearly showing that he could care less about us. We ended up finding another hotel ourselves, one that was almost twice as expensive as our reservation was, since there was some sport’s tournaments in town, and this hotel does not include breakfast. Needless to say, this hotel has no idea of what customer service is. It doesn’t even reserve one star.
Worst hotel Ever
Reviewed 3 november, 2021
I would never, ever return to this hotel. We are senior citizens, and arrived late to this hotel, after driving hundreds of miles, in the rain. When we took the elevator, to our room, and stepped out on out floor, there were bags of trash and debris all over the floor. Went down stairs, to complain to the manager, about the hallway looking dirty. He tried to tell me, that it was from construction work. It just trash, and debris. The hallway had not been vacuumed. The manager didn't do anything, so I went back to the room, and called the Radission Corporate office customer service. The man I spoke with, asked me to take photos of the trash and hallway. While I was doing that, the manager came up, and told me, that they were calling the police, and having us evicted, I asked about the $144.00 we had paid to stay there. He said there would be no refund. Armed police came, and escorted us, out of the hotel, and told us, to never set foot on the property again. My husband is 75, and I am 73. We are a threat to no one. It is 11:30, at night, it is raining, and we have no place to stay, in a strange city. We finally get a room, at a Marriott hotel. The next morning, I call and speak, to the day manager. He advises me, that he was the one who told the night manager, to evict us. He tells me, that the night manager told him, that he felt threatened by us. It should be noted that the night manager was 6 ft tall and at least 40+ years younger, than my husband and I. Then he tells me, he will look at the tape, and call me back, about refunding our money. I get a message from him later, telling me, that we will get a full refund. NO apology. No I am sorry, for the way we were treated. He was almost as rude, as the night manager. My recommendation, if there is no place else available, in Jackson, TN, sleep in your car, before you spend any money at this place. We are both Navy veterans, and we will be spreading the word, about poor cleaning, etc. We can't address anything else, as we were thrown out, and evicted. I have bee to every state, in the union, and 22 countries, and have lived over 7 decades, and this was my first time, having the police escort me, to my car....
Reviewed 14 july, 2021
Truly disappointing My wife and I stayed here in July 2021. The room was so-so clean. Pillows on the beds were just mush. Breakfast was a waffle maker. This didn't stop the hotel from charging us like it was a 5 star resort. I suggest that you look for other options in Jackson, TN.