Ok place to sleep.
Opinión escrita el 4 de Agosto de 2021
The room was clean, unusual check-in, standing outside. The air conditioning was cold, and blew hard. There was no breakfast, not even a grab bag to go, and there was no coffee except the little pot in the room.
Owner is highly unethical! DO NOT STAY HERE!!
Opinión escrita el 3 de Junio de 2021
My son visited this establishment for a 1-night stay last week. A few days later he noticed that there was a second charge on his bank statement for $250. He attempted to contact the location and was hung up on. He and I both attempted to contact the location for an entire day and no one answered their phone! I called the customer care number listed on the Wyndham hotel site and also had a very difficult time getting an actual person on the phone. When I finally did speak with someone (Ray), he was very polite but could not even find my son’s stay in their system at all! Obviously, this Jackson location can not be following proper protocol when booking rooms if my son is not in their system. Ray also attempted to contact the Jackson location and did not get an answer. I sent the owner an email and when he responded, he claimed my son was charged a fee for “smoking weed” in the room. This did not occur and I believe he was racially profiling these three young black men. He went on to lie and say that there were 5 kids in the room, which even if there had been, his establishment rented the room to them thus permitting it. However, I know my son was only in Tennessee with two other boys since I was with them for the majority of the trip prior to this hotel stay. Seeing as how we are from Missouri and not Tennessee and I left the 3 boys just an hour or so before they checked in, I’m doubtful they found two strangers in Jackson, TN at 10:30 at night to join them. I asked the owner to provide any documentation of a policy my son would have signed regarding this $250 fee he was charged for smoking, any evidence he had that they had been smoking marijuana, as well as for video footage of these “5 kids” he claimed visited his hotel. He of course claimed he had all of these things but could not produce them, instead telling me he is a multimillionaire and doesn’t need to steal from my son. Multimillionaire or not, he is a liar and a thief! Seeing as how the Jackson police assisted my son in locating a hotel and even transported the boys there, it is absurd that this owner would lie about the number of young men that showed up that night as it is verifiable even by the local law enforcement agency. I hate that I couldn’t rate this lower than a 1. DO NOT GIVE THIS ESTABLISHMENT YOUR BUSINESS.
WORST SERVICE EVER. THEY OPEN YOUR MAIL AND ARE SLOW TO PROVIDE THE NECESSITIES NEEDED FOR THE ROOM! DO NOT STAY HERE!!!
Opinión escrita el 1 de Julio de 2020
We are livid!! We want to make certain that in your search for a motel in Jackson, TN, that you do not make the same mistake that we did and choose the Travelodge at Wyndham, Jackson (North) TN, 38305. We had initially wrote this review in all caps, but could not submit the review with the caps. If we could have, we would have to denote how upset we are with this motel and its owners.
The manager here, "Andy" was not conscientious or respectful to us as paying guests that choose to stay at his motel. First: (1) Non-Functional necessities in the room. We noticed that the refrigerator was non-functional in our room so we politely asked for either a new room or a functional fridge to be placed in our room. We had to ask Andy 4 TIMES on different days! When asked, Andy would reply, "Ok, someone will be there in 15 minutes." 15 minutes came and went. Finally, the 4th time that we asked, we explained that we had purchased food items to be placed in the fridge and that we needed a fridge immediately. Again, Andy said "15 minutes." I stated, "Ok." and I waited right there and just stared at him with my arms crossed. Most likely, Andy realized that I wasn't going anywhere until he handled my issue, so he came out of the office and then gave us a fridge from the room next door. Why couldn't he have done that initially? Why did we have to go through that as paying customers at his motel? Unfortunately, by the time that he actually gave us the replacement fridge, it was too late because our food items were destroyed. (2) Mail Tampering. The last straw for us was their mail tampering. I had a package sent to me from Amazon. It was addressed to me, with my name and room number. This Travelodge is a single floor dwelling, with no stairs to climb, so all rooms are easily accessed for deliveries, etc. I received notice from Amazon, as is their custom, that my package was delivered. The package had been delivered to the office.
I went to the window of the office (all business is conducted from a "teller-type" window, due to Covid-19) and politely asked for my package. Andy asked me for my name and I stated my name. At that moment, Andy turned beet red and slowly turned around. He retrieved my package and gave it to me through the window. To my surprise, the package had been opened!! The package appeared to have been cut open with a knife or some other sharp object because the lines were clean and indicative of something precisely cut!!! Andy had opened my package!! I was so upset!! I stated to him, "Did you open my package!??" He hesitated, stuttered and said, "Uh... I found it on the ground below the window... the package was already opened... the mailman opened the package.." What an absolute liar!! One of the things, apparently, that Andy does not know about an Amazon delivery is that Amazon not only tells you "when" something is delivered, but they also tell you "how" something is delivered, i.e front door, porch, back door, etc. Amazon stated that my package had been delivered to " the office/service window of the residence" - which meant the "teller-type window" of the motel. Amazon had delivered my package properly to a office recipient (Andy) at the motel via the window; not on the "ground below the window!" Andy had opened my package, most likely to satisfy some weird curiosity of his. I just can't get over that: sliced my package open!!! Well needless to say, we had had enough. We immediately contacted USPS and opened a case for mail tampering with the USPS here in Jackson. We also opened a claim/case with Travelodge at Wyndham Hotels. An investigation is currently underway. We pray that something is done, but even if we get no justice, at least claims/cases have been filed against these owners with both USPS & Travelodge Wyndham and they have been made aware of the the behavior of the individuals operating this motel and for us, that will be satisfaction enough. We have showed these owners that ill-treatment of customers that patronize these businesses will not be tolerated! Customers cannot be disrespected and treated poorly and the thought that there will be no repercussion due to their actions. The proper thing for this owner to do would be to refund some if not all of our money due to everything that they have put us through. We are here on vacation and they have nearly ruined it. If we could get our money back, we would have done so and moved to another motel, but of course, these owners state that all monies given are non-refundable. This is most likely an excuse to treat customers poorly, and then offer them no restitution due to their non-refundable policy. This is not the way to do business!! Lesson learned. We are so shocked, because usually Wyndham hotels are the best and we chose this hotel based on that fact alone. These owners have tarnished the stellar reputation of Wyndham, for us. As stated, we are on vacation here in Jackson, TN and our vacation has nearly been ruined by this terrible motel owner. (3) Wrongful DeActivation of Room Keys. They also deactivated our room keys for no reason at all! We had just paid for our room and our room keys were deactivated TWICE within the same week!! Who does that and what excuse would they have for doing so after we had just paid them one day or two prior??! After a long day, we came back to the hotel to just go in and rest and we could not even get into our room! We had to go to the office, ring the bell, wait for one of them to decide to come to the window, to have the keys reactivated again. This is just the absolute worst hotel, owners, and trip experience ever! My husband is livid! Now we know and we will never stay here again! I have made it my personal mission to let everyone know about this motel.
I have warned you. Please do not stay here as we do not want this experience to potentially happen to someone else that has taken their family on vacation for fun and relaxation. I hope that this honest review helps you.