Best Western Southside Hotel & Suites

Starting at

$ 105

TripAdvisor Review

Based on 525 review

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Welcome to the Best Western Southside Hotel %amp; Suites, located off I-295, Florida. Our south Jacksonville, FL hotel is only two miles from Naval Air Station Jacksonville. We are 11 miles south of downtown Jacksonville and 23 miles from Jacksonville International Airport (JAX). Sunny skies illumin...

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Property Info

Welcome to the Best Western Southside Hotel %amp; Suites, located off I-295, Florida. Our south Jacksonville, FL hotel is only two miles from Naval Air Station Jacksonville. We are 11 miles south of downtown Jacksonville and 23 miles from Jacksonville International Airport (JAX). Sunny skies illuminate the sleekly designed lobby of the Best Western Southside Hotel %amp; Suites - Collins Rd. Our hotel is located near attractions and businesses. Travelers have plenty to see during their stay in the Jacksonville, FL area. Our hotel's location is convenient to Veteran's Memorial Arena, Everbank Fi...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Pool and wellness facilities
Outdoor Pool
several
Elevator
The establishment is cleaned with disinfectant productsThe establishment confirms that it is implementing additional measures in the area of customer safetyThe establishment confirms that it is implementing additional measures in the field of cleaningSocial distancing measures are appliedEssential workers only: NONon-smoking establishmentHand sanitizing gel is provided to guestsLaundryEmployees wear personal protective equipmentIndividually packaged meals available for breakfast24 hour receptionFree wireless internetFrequently touched surfaces are disinfectedWheelchair access (there may be some limitations)Coffee / tea in common areasThe use of a mask is mandatory in the establishmentIn-room accessibilityShower room adapted for wheelchairsWheelchair accessible bathroomTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Take advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities including a sauna and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access and tour/ticket assistance.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake in the views from a terrace and make use of amenities such as complimentary wireless Internet access and concierge services.Pamper yourself with a visit to the spa, which offers massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities aTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesBe sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge sTake advantage of recreation opportunities such as a lazy river or take in the view from a rooftop terrace and a garden. Additional features at this hotel include complimentary wireless Internet accesMake use of convenient amenities such as complimentary wireless Internet access, a television in a common area, and tour/ticket assistance. This motel also features barbecue grills and a vending machiTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional amenities at this apartment include a picnic area and barbecue grillsTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and tour/ticket assistance.Relax on the private beach or enjoy other recreational amenities such as an indoor pool and a spa tub. Additional features at this motel include complimentary wireless Internet access, a picnic area, Take advantage of recreation opportunities including a sauna and bicycles to rent. Additional amenities at this hotel include complimentary wireless Internet access and discounted use of a nearby fitnRelax at the full-service spa, where you can enjoy massages. This lodge also features complimentary wireless Internet access, babysitting/childcare (surcharge), and shopping on site.Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, a television in a common area

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    241

  • Very Good

    111

  • Good

    72

  • Reasonable

    53

  • Bad

    48

Travelers profile
  • Business

    125

  • Couples

    94

  • Solo travel

    35

  • Family

    184

  • Friends getaway

    27

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Disappointed

Reviewed 10 november, 2021

As a regular Best Western customer I must admit this was the worst room I ever had. Old room with a lot of cosmetic problems from mold, wallpaper falling off the wall, holes in Sheetrock to burns in material in chair. Definitely not worth the price.

jamess2ner

Egregious Hospitality and Room Experience

Reviewed 19 october, 2021

What a horrible experience. I had to change my room three times due to moldy smell, smoke, and mildew. The fan is extremely loud in the room and ac barely works accordingly. Internet never worked. I also heard loud construction banging in the room in the morning that woke me up early. Bathroom felt nasty, ceilings cracked and wood flooring splintered in my foot. AWFUL! This building should be torn down. No apologies from staff. This should not be a best western

TravelKingKaj

Stay elsewhere

Reviewed 11 october, 2021

Staff nice, check in was easy and good breakfast selection. Everything else was terrible. Room was HOT, a/c was in heat setting and set to 70, so essentially off. FL was in the upper 80s/low 90s so it was very hot and muggy when we arrived at 9:30pm. Shower reached lukewarm temp at best so only one person managed to shower before it was completely cold water. Carpet in wet areas (gross) and not clean, daughters scraped her knee on something in the carpet and caused her to bleed. Drawer on night stand between beds would not stay closed. Also not enough seating available for breakfast, we had to sit in the floor. Can also hear highway traffic. Definitely do not recommend. Spend your money somewhere else.

Kristin20032007

I would never stay here again. It's just not worth it.

Reviewed 2 october, 2021

The staff at this hotel are very nice. I really liked the front desk staff that I interacted with, during my week + stay, The cleaning people were equally nice. Really lovely people. That's pretty much all that can be said of this place. The hotel itself, leaves much to be desired. It is old and tired...so very tired. Lets start in the lobby. Nice space, but seeing as there's no actual eating area for breakfast, it can get quite crowded, but I never had trouble finding a spot. There's a 'gym' on this floor, which has some equipment which I think has never been maintained at all. Pretty much everything is broken, or about to break. Not safe at all. There is a laundry on the first floor also. During my time there both the washer and dryer weren't working. One of the lovely front desk ladies actually let me use the hotel equipment to wash my clothes. which was so very nice. Outside is the pool. A pool that I am sure is rarely, if ever cleaned. It was just plain filthy, yet people were still going in and out (mostly kids). I don't know how they could use it, as it was really disgusting. The room was a refection of the rest of the property. I had an upgraded room, which was great in terms of space, but it wasn't the cleanest. I didn't use the living room sofa or chairs, as there were a lot of questionable stains everywhere. The room did have a kitchenette with a microwave that I used quite often. That was helpful. The AC in the bedroom was loud enough to wake the dead. Two TVs was nice, though. Occasional roach roaming around. Yeah...ok. Bathroom was really dated. Toilet weak and inefficient. More occasional roaches roaming around. Ohh..lovely view of that disgusting pool from my bedroom window. I think the main issue was the quality of people that stay there. They are the type that don't consider others around them. Loud and thoughtless. You'll hear loud conversations and 'get togethers' in the hallway at 2 -3 in the morning. During my extended stay at this hotel there were several knock-down fights between couples. The police were there several times during my stay. For some reason I think they're accustomed to being called there. Oh, for your convenience, If you do need to buy drugs, I'm sure you can be accommodated in the parking lot, with perhaps a hooker or two to go along with it. I think that's their 'amenity package'. Yup...class act this place is. On the website they prominently display COVID 19 safety protocols that are practiced at the facility. Don't believe it. It's not at all true. I was the only one wearing a mask (I'm from up north in NYC). Both staff and guest were behaving as if there was no pandemic. No social distancing; people pack into the elevator (when it was working..50/50 chance), and just plain irresponsible behavior by not requiring mask. Overall, there is no compelling reason to stay at this hotel. None, whatsoever. I'm so sorry to leave a less than positive review...but 'it is what it is.' Hope this helps.

mapglobal2

Bobby the GM is the best!!!!!

Reviewed 20 september, 2021

From the phone call to the front doir to the room Bobby has been the best. The rooms are super clean and his staff is impeccable! Him and his staff made my stay so pleasurable while I am in transition. I love the hospitality of the staff, the breakfast is THE BOMB.com. This crew is the best and I have ever experienced. I’ve stayed in a lot of hotels and hands down Bobby and his crew are the best!!!!

zylialan