TripAdvisor Rating
Based on 1095 reviews
See all**Property Location**.With a stay at Hawthorn Suites by Wyndham Jacksonville in Jacksonville (Southside), you'll be within a 15-minute drive of St. Johns Town Center and VyStar Veterans Memorial Arena. This hotel is 10.9 mi (17.6 km) from TIAA Bank Field and 6.2 mi (10 km) from...
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Terrible
This has to be the worst hotel in which I have ever stayed. It looks like a trap house. The Good: The lobby is the nicest part of the hotel.That is where it ends. The Bad: I regularly have to choose a hotel last minute due to my employment. My expectations were quite low but evidently I had set my bar too high. Once I found the building in which my room was located, I approached the exteriour door and noticed that the key only entry was broken and the door was accessible to anyone. The door was absolutely filthy on the interior and exterior side of the door. I found my room and attempted to close the curtains and noted that there were blood like stains on the curtain. I looked closer and there were chunks as if this was fresh and not a stain. Now I'm speculating it's blood but I have worked in this industry for some time and have seen many scenes. As if it does not end there I check my linens and one of the pillows had ink pen markings on it. Obviously the sheets were not clean or changed from the previous person who stayed there. Now knowing what I know, luckily I brought my own linens to throw on top of any bed because I know that sometimes I have to stay in hotels that are available where I would not normally do so. This would be the case. Be sure not to exceed the use of your two towels regardless of length of stay because there will be none brought the next day. There will be no trash removed. There is no servicing of your room between days as one might expect at a hotel. This is what I have expected and received at every hotel I have stayed at except this location. Last but not least, I went to check out and the customer service person behind the desk was not wearing a mask. If I am expected to wear one, as are you. Absolutely disgusting and I'd sleep in my vehicle before I'd stay there again.
A relatively bad experience
When we first check in nice lobby and was impressed. It was the top of the hill went down from there. Now I work for a hotel brand and I know standards differ and usually more gracious to over look a few minor issues, In this case I have to let the management know that I would not stay there again. The bed and location are great but everything else bad. We first entered the room and had a musty smell had to leave the door open and spray freebeze . The kitchen was not clean open the drawer and found dirt in the draws. the silerware tray missing items not that we we going to use them because the tray they were in was dirty. Went to get a coffee cup and when I looked into it had balck spots on the bottom. The bathroom had mold in the shower that I did even take a shower till I arrived to my final location. the tray in the bathroom you could see dirt particle in the draws. You may ask why we stayed in the room it was for one night and we left 10 hours later. We did noteify the front deask agent when we ask for sheets for the fold out sofa. When she came we showed her the issues. I knew and said I know it not her fault but she did not take ownership and offer anything but I agree. W wanted to make sure she told the manager about this, I do Q and A's for my property and if I had to do one here I would not finish it and tell them in not passing clean it all again. This property if it a one they give a flag floor should be taken away because it not up to the standards of this brand. Willing to give them another chance but with this happens again we will never select this brand at all.
worst stay hotel
Room was filthy and the interior was not updated so therefore items such as carpet coming up from tack strip, Entry door had dirt all over it, microwave had fingerprints all over it. coffee pot was filthy, kitchen cabinets drawers were falling out of their tracks and the bathroom was disgusting with the old tile looking like it was caving in with the grout all starting to fall out. Not staying here again in the future. Also not to mention someone yelling outside the room until 2am in the morning because they were locked out of their room.
NEVER AGAIN
The absolute worst experience I’ve ever had staying at a hotel! The building smells of mildew and cigarettes. There were holes in the walls and ceiling. Mold from patch work repairs. Window blinds that were outdated , broken, and discolored. Stains on all the furniture as well as the carpet. Rust in the fridge and corrosion on all metal from water damage and poor ventilation. The walls are paper thin and the floors creek terribly!! I wouldn’t recommend the worst of the worst to stay there! You’re better off sleeping in your car! There are major health code violations there.
Horrible
Ghetto hotel wasn't expecting much but wow. Dont waste your time or money. Go stay someplace else. The staff here really dont care if your comfortable or enjoying your stay. Even spoke with property manager and you could tell he didnt give a care.