The Ritz-Carlton, Kapalua

Starting at

$ 1356

TripAdvisor Review

Based on 4290 review

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The Ritz Carlton Kapalua is magnificent hotel part of the Kapalua resort situated on the renowned island of Maui, very close to the historic town of Lahaina and with direct access to the quiet, award-winning Fleming Beach. The hotel delivers the finest dining, entertainment and leisure activities as...

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Property Info

The Ritz Carlton Kapalua is magnificent hotel part of the Kapalua resort situated on the renowned island of Maui, very close to the historic town of Lahaina and with direct access to the quiet, award-winning Fleming Beach. The hotel delivers the finest dining, entertainment and leisure activities as well as the best quality facilities. A premier full-service establishment bringing the privacy and exclusivity guests deserve and providing the opportunity to escape from the rest of the world.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2741

  • Very Good

    827

  • Good

    415

  • Reasonable

    192

  • Bad

    115

Travelers profile
  • Business

    356

  • Couples

    1927

  • Solo travel

    60

  • Family

    1095

  • Friends getaway

    169

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Excellent Service

Reviewed 29 december, 2021

The front desk agent that helped us was named Grace. She was very helpful and sweet. The room that we stayed in was awesome and right by the pool. I enjoyed everything about the resort. The water at the pool wasn't to cold, so it made a perfect atmosphere for me and my toddlers to play around. There was a man there named Travis who was very welcoming and extremely kind. My wife also enjoyed great service from the pool attendants by the names of Ziah, Brandon, and Natalia. They made us feel like we were at home. The property was also Beautiful. Mahalo and thank you for your services

I4195DPedwins

Ritz was Great again

Reviewed 28 december, 2021

Maui was wonderful as was the ritz. From check in to check out everything was perfect . The only downside was my trip was short. I will be back and stay at the ritz. Kapalua golf course was everything I expected and only minutes away.

Bill G

A great choice in Maui

Reviewed 22 december, 2021

A 1 hr drive from airport might be the only negative I have of this place. The resort is simply amazing with rooms over looking either the pool area or ocean, a secluded beach, close to other popular beaches and great staff. My kids loved the pool area and it is huge with multiple pools. The grounds are vast and I suggest a evening walk to just soak in the resort atmosphere. There ate even tennis courts and the golf course is right next to the resort. A small grocery/snack place is just outside the resort if you have missed packing anything or need a quick bit. Also appreciate the laundry machines within resort building since you will need it on a multi day trip in Maui. The bamboo restaurant has a nice vibe though I personally am not a big fan of food within resorts from a value standpoint. There are a great multiple options in Lahaina downtown 15mins away which I would suggest. We did visit another big brand resort for a dinner event and am glad I choose Ritz Carlton since the other resorts do not seem have the same great mix of island vibe and amenities.

bpr81

Soooooooo disappointing

Reviewed 20 december, 2021

We recently stayed at the Ritz Carlton in Kapalua. This trip was a splurge for us and definitely not our normal brand of hotel. Our expectations were high for staying at the cream of the crop. Unfortunately, the reality turned into scraping the bottom of the barrel. We were expecting Club level access as advertised on the website. We were told it was supposed to open in November but was delayed and was not available to us. We arrived late in the evening and ordered a medium rare hamburger and chicken wings from room service. The hamburger was extremely well done and the chicken wings were cold. They did send up a medium rare hamburger later but we considered this too late. We later learned the switch on the large floor lamp was broken and you had to turn the light bulb to turn the lamp on or off. We called for service, and they said they would replace the lamp the next day. That did not happen and required another phone call and several disruptions. On our first morning subsequent to the late arrival time the night before, I showered and discovered there was not a single bath towel in our bathroom. This required yet another phone call. For 3 of the 5 nights, our dirty glasses were not picked up, nor were they replaced. Nor were the toiletries replaced. Yet, more phone calls. We were told upon checking in that valet service was $45 a day and not given a choice to self park for a lesser charge. Later, I overheard that option being told to other guests. The website boasts upgraded internet service. However, the wifi was constantly turned off. Finally, on a more subjective note, the shower is so small, it barely accommodates a normal male. The bed was uncomfortable and the bed linens dated and tired. The small chairs in our room were tasteful, but uncomfortable to sit in. This was not a relaxing trip. Save your $1500 a night for another brand.

ej611

Amazing!

Reviewed 19 december, 2021

What an amazing place! Thank you for a world class holiday at a world class resort with superb management and service. Special thanks to Mr Delgado for ensuring our holiday was perfect! We will definitely return.

brianlB4330YJ