CARLSBAD PLAZA Medical Spa & Wellness Hotel 5* Superior

Starting at

$ 151

TripAdvisor Review

Based on 182 review

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This lovely hotel is set in Karlovy Vary. A total of 152 152 are available for guests' convenience. Those staying at this null may surf on the internet thanks to the Wi-Fi access ready to use on public areas. null are welcomed in a lobby with 24-hour reception. null may choose to pamper themselves a...

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Property Info

This lovely hotel is set in Karlovy Vary. A total of 152 152 are available for guests' convenience. Those staying at this null may surf on the internet thanks to the Wi-Fi access ready to use on public areas. null are welcomed in a lobby with 24-hour reception. null may choose to pamper themselves at the health facilities available at the null. The null features its own business facilities suitable for seminars, training or meetings of any type.

Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services

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Scores Summary
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  • Rooms

  • Service

  • Sleep Quality

  • Value

Almost luxury

Reviewed 10 october, 2021

I booked the hotel on the hotel website and got half board instead of just getting breakfast if I would have ordered it on the booking dot com site for the same price. The hotel is very beautiful with classical luxury style. All the time you feel a personal attitude. On check in you are served with a welcome drink. After filing the papers you are guided to your room with a reception person. They also enter the room with you and give an explanation about the room's amenities. Nicely wrapped fruits are waiting for you in the room. Classical music in the halls. Three kinds of luxury cosmetics are available to choose from. Fruits, a bottle of water, and a small piece of chocolate are in the room every day. Coffee machine in the room with different types of capsules. In the dining room you may ask for a special meal in case of some food intolerance. There are 9 kinds of loose tea to choose from. For dinner you have ice cream. Breakfast and dinner are very good in general. The mineral water fountain near the reception. Valuables in the safe are insured. Couzy inner yard. Ordered a classical message and the massagist was a real professional. I felt a different man after the message. And on leaving you get a nice farewell gift. Also on leaving you are asked for feedback which are thoroughly recorded and promised to be reviewed.  And now some things to improve. You need to ask for vegetarian or lactose free milk, it's not served by default. No tea bags in the room, only coffee. I didn't find an electric socket near the bed. In the spa zone I would improve several things. No hooks to hang your robe at the pool area. Shelves to put glasses and small things are not near every sauna. The same is regarding showers near saunas - no curtain on every of them. Confusing instructions for sauna usage rules. At the entrance to the spa zone it's written that entrance to the saunas is without swimsuits. But there is a separate instruction for every sauna and removing swimsuit is required for only two of them. Also I got the impression that message prices are one of the most expensive in the town.


Extremely rude behaviour

Reviewed 26 september, 2021

I was considering accomodation in the hotel and wanted to take a photo of the lobby as a basis for decision making. Unfortunately, I was rudely accosted by a middle aged to elderly employee in front of the hotel (note it was not the porter) who said I could not take a photo and began to make derogatary remarks and threatened me. When I asked him to identify himself he refused. Needless to say I took my business to the client friendly Hotel Imperial. Not recommended. Such rude and aggresive behaviour is totally unacceptable. Good luck in surviving covid with employees such as these!!!


Not impressed

Reviewed 22 august, 2021

If Pupp is fully booked, thats the only time, you should go to Carlsbad Plaza, unless you are crazy about all kinds of procedures that they offer. Wellness area is truly outstanding, however whole hotel is full of weird rules and procedures, which are simply hard to understand. For example you book a hotel and the breakfast is not included automatically, you have to pay extra. Car is not at the hotel, but on some external parking, so actually you have to wait 10 minutes for them to give you your car. Elevator was not woking, AC was not working, got info, that it is under maintenance and should be up and running soon, that never happened. Every day between 13:00 and 14:00 they close saunas, because they clean them. In the middle of the day when people are there, therefore all of us had to leave and then come back ? I asked why they dont clean them in the evening or morning when people are not there and the area is closed ? No solid answer. So after those small things which pile up in the end I decided not to come back. Pupp is in the approach to a client and service way higher.


Great SPA with no nudists around ✅

Reviewed 18 february, 2020

Me and my husband spent one week at this lovely SPA hotel and we really enjoyed our stay! The SPA was great! Nice and friendly atmosphere, mostly Russian guest and no nudity in SPA which was very comfortable and relaxing. Many different saunas with different “rules” however there was no even one person who attend the sauna naked, everyone has been wearing their swimsuits and showed respect to other guests. The pool is not so big about 16 meters long, but it is enough space to swim for about 4 people at a time and water is very warm. The hotel rooms definitely need some maintenance and refurbishment, but the spa and the atmosphere was really great and we are happy we found a place In Karlovy Vary to relax without nudists around which actually was our major concern. We will be glad to spent another lovely holidays here!



Reviewed 16 january, 2020

Our stay was short however long enough to feel good and in comfort. Quitness and respect attracted most. Failed to find 'Ukraine' in lower right-hand box designating the region while filling out this Form. Woukd you please introduce