Based on 24 review
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The newest addition to Katy, the Holiday Inn & Suites Houston West Katy Mills is conveniently located off of I-10 and Pin Oak Road close to many attractions such as Typhoon Texas Waterpark, Katy Mills Mall, Merrell Center with endless shopping and dining. Travelers appreciate being minutes away from Brookshire, Sealy , & Houston with Grand Parkway 99, Energy Corridor and West Houston Medical Centers . Ideal for business, enjoy close proximity to a wealth of corporations including Schlumberger, Weatherford, Marathon Petroleum, GE Company, Schneider Electric, Shell Oil, Kinder Morgan, National O...More details
Check-out ends at: 11:00
Great building that’s where it ends
Reviewed 11 november, 2021
We stayed here for 3 days while visiting friends, we travel a lot so know what to expect. The hotel it’s self is clean and new with very nice rooms. On checkin the member of staff was really unhelpful, during our whole stay the desk staff were miserable and unhelpful if we wanted any sort of information. Breakfast was a low standard and the guy that runs it is in completely the wrong Position he acts the same to everyone so it wasn’t just us he disliked he even tutted on a couple of occasions. On the second day we left 8.30 in the morning and returned at 6 only to find our bed not made (never had this before in a holiday inn ) called reception and was informed I would need to fill a form out every morning we wanted our room making up..REALLY!!!! Oh and was completely unhelpful. When we come back and we do visit Houston a lot this would be the last place we would stay..!!!! Wish I had read the reviews other people found the same as us..!!!!!
Best Hotel in Town
Reviewed 27 august, 2021
Truly!!! The front desk staff was kind and helpful. I stayed for 3 nights. It was extremely clean and quiet. They also have a nice selection of market items in case you forget something. I also very much appreciate the fact that the hotel is smoke-free, and they abide by this policy. I can’t tell you how many hotels that I have stayed in that say that they’re “smoke free” yet people still smoke right outside the door and one must walk through the smoke to get inside.
Grand baby Trip
Reviewed 30 june, 2021
First this holiday inn was very well maintained and clean. We had one suite and one regular room. Everything in rooms were great and clean. The pool is indoors and was well maintained and clean. Exercise room looks nice but we did not use. We had 5 grandchildren and they just wanted to swim. The only downer was breakfast. The breakfast which we paid for ahead of time was not great. You had a couple of choices. But no milk at breakfast with kids was a disappointment. That means no cereal. The eggs tasted very off. I would definitely stay here again. Just would not purchase breakfast.
Overhead noise was LOUD
Reviewed 1 may, 2021
We chose this hotel because it was relatively new, and that part didn't disappoint. Everything was immaculately clean, tastefully decorated and the front desk folks were welcoming. However, the noise from the people staying in the third floor room above us made sleep almost impossible. It sounded as if a herd of elephants was up there tromping around, both walking and galloping. Did they use any sort of insulation between the floors to address this issue? It quieted down after a while and I was able to fall asleep. However, they got up and started making noise again around midnight that woke me up, even with the background noise of a great AC unit that kept the room nice and cool. I had to borrow a pair of ear plugs from my daughter and find some white noise recordings on my phone to play in order to drown out the noise enough to get back to sleep. Light sleepers (I'm not one!) need to be aware of the potential for lots of overhead noise and request a room on the top floor.
Reviewed 26 september, 2020
We are in Houston for a baseball tournament. I had a reservation at the holiday inn katy mills with the rest of the team, but I called to confirm all was good and was told they cancelled it due to being unable to reach me. That would have been fine had anyone actually called me! I had zero voicemails or missed numbers on my phone. She proceeded to get rude when I pointed that out; I was told they could reinstate, but only a single bed (which we can't use). No thanks. We usually love Holiday Inn; this is a huge disappointment.