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Excelente precio y comfort
Opinión escrita el 24 de Octubre de 2013
Muy cómodo hotel, en la recepción la Srita. Amy Grover nos atendió de maravilla!, muy simpática y atenta! El hotel cuenta con un desayuno incluído en la tarifa excelente! tiene de todo para comer, muy completo. Las habitaciones son grandes, cómodas, modernas y limpias. Lo recomiendo!!!
Opinión escrita el 10 de Septiembre de 2021
$275 for a room for one night. This is a low end motel with minuscule bathrooms and very high prices.No where near the level of Hampton Inns. It does have a good location within walking distance of fast food. No EV chargers nearby.
Opinión escrita el 30 de Julio de 2021
Basic hotel. Room was decent size, king size bed with couch pull out. Large color TV with Direct TV including two movie channels. Bathroom was small and the toilet felt low to the ground. The inner shower curtain was to short allowing water to soak the floor with every use. The bathroom did have a phone and included dispensers with shampoo, conditioner & body soap. The room provided a fairly large refrigerator & Kuerig coffee maker. The king size bed was comfortable and the pillows were actually firm. The hotel provides breakfast, but you could not serve yourself because of virus protocols. The hotel was having a hard time finding employees, so you had to request housekeeping each morning if you wanted new towels and your garbage removed. Thank you to the employee who called me when I left my credit card in reader and the employee who went out of their to get us towels and remove our garbage last minute. Would stay there again!
A Bad Stay overall
Opinión escrita el 16 de Octubre de 2020
I stay at IHG locations when I travel because of their quality and service. The Keene location fell far short of my expectations. I booked a 7 day stay because of business in the area. Upon arrival, there were signs posted everywhere that stated masks were required. I was also required to sign a form acknowledging I was aware Keene city ordinance required employees and guests to wear a mask or risk a fine. Ironically, the desk clerk, the man mopping the lobby, and a woman sitting in the lobby were not wearing masks. However, this was not my main concern. I arrived late so I went to bed immediately as I had a business meeting the next morning. Upon getting up, I found the carpet was soaked from the AC unit to the bed. This explained the musty smell when I arrived in the room. I went to turn on the shower and....no water. The shower knob had been stripped and would not turn on the water. This has me questioning how thoroughly the room was cleaned prior to my arrival. Needless to say, I had to attend a business meeting UNSHOWERED as I didn't have time to wait for a repair. I did however have time to go to the desk to inform them of the room condition and that I was cancelling the remaining 6 days of my stay. The only response I got was, "OK. Sorry about that." The desk clerk's attitude was not rude but was basically, oh well. To her credit, she did waive the pet fee that was charged for our dog. Literally minutes after I had returned to the room, a man barged into the room without knocking or announcing himself, then slams the door shut yelling, "Sorry! Maintenance! Sorry!" My wife was getting dressed at the time and of course was justifiably freaked out by this. When I opened the door, the man was visibly angry but very apologetic, stating he was told we had checked out. Regardless, the protocol should always be to knock first and announce himself just on the off chance the room was still occupied.
IHG ensures guests that they follow CDC guidelines for cleaning and that providing a safe and clean environment for guests is important to them. However, this location fell far short of that promise.
To be fair, I sent an email to the General Manager and Corporate IHG and received this response fairly quickly.
“There is no explanation I can offer for an experience that is that flat out poor. No words can express how sorry I am. I will certainly chat with staff because I find no record of this in the COMM Log or Maintenance Log - and it should be there. I do apologize for our complete meltdown - you deserved better. I will find your reservation information and refund your payment. I am hopeful that is seen as a proper gesture to make amends.”
Sincerely and with best regards,
Holiday Inn Express
No refund has been received at the time of this post.
Great Staff Help Phone & Arrival Foliage Crush
Opinión escrita el 11 de Octubre de 2020
Wow. "Lisa" and "Shannon" were tops on quick phone help, welcoming, and opening a reservation back next day when found all hotels local full up due foliage crush on Columbus big weekend. Sure, some USBs would be great, but not worth concern these days. Older place but excellent clean and everything worked perfect. Beds really excellent. Great stay and greatest staff. All following Dr. Fauci guidlines.