Sleep Inn & Suites

Starting at

$ 78

TripAdvisor Review

Based on 177 review

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Dream better at the affordable Sleep Inn and Suites hotel in Grand Rapids, MI, just 10 minutes from the Gerald R. Ford International Airport. We offer great budget-stretching complimentary amenities, like free WiFi, daily hot breakfast and airport transportation. Corporate travelers can make good us...

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Property Info

Dream better at the affordable Sleep Inn and Suites hotel in Grand Rapids, MI, just 10 minutes from the Gerald R. Ford International Airport. We offer great budget-stretching complimentary amenities, like free WiFi, daily hot breakfast and airport transportation. Corporate travelers can make good use of our business center and meeting space for up to 25 guests. Plus, you are sure to enjoy our fitness center, indoor heated pool and guest laundry facilities. Then, relax in your simply stylish guestroom with HDTV, refrigerator, microwave, coffee maker, hair dryer, iron and ironing board. Also, ea...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

several
Elevator
Pool and wellness facilities
Enjoy a range of recreational amenities, including an indoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge se.
Reception services
Luggage storage
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Additional amenities at this hotel include complimentary wireless Internet access, concierge seRelax and unwind with massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an attached winery and a fitness center. AdditionalEnjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a teleRelax and unwind with massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an attached winery and a fitness center. AdditionalRelax and unwind with massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an attached winery and a fitness center. AdditionalTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This apartment also features concierge services and barbecue grills.Relax and unwind with massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an attached winery and a fitness center. AdditionalRelax and unwind with massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an attached winery and a fitness center. AdditionalRelax and unwind with massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an attached winery and a fitness center. AdditionalRelax and unwind with massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an attached winery and a fitness center. 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Additional amenities at this hotel include complimentary wireless Internet access, concierge seTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This apartment also features concierge services and barbecue grills.Relax and unwind with massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an attached winery and a fitness center. AdditionalTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and bicycles to rent. 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This hotel also features complimentary wireless Internet access, concierge servicesDon't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, wedding services, and a televiTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This apartment also features concierge services and barbecue grills.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This apartment also features concierge services and barbecue grills.Try your luck at the casino and enjoy other recreational amenities including a nightclub and an outdoor pool. This guesthouse also features complimentary wireless Internet access, tour/ticket assistanDon't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and bicycles to rent. This Mediterranean hotel also features complimentary wireless Internet access, conciergEnjoy a range of recreational amenities, including an indoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge seEnjoy a range of recreational amenities, including an indoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge seTake advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, Take in the views from a garden and make use of amenities such as complimentary wireless Internet access.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools or 6 spa tubs, you can spend some time at the private Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This apartment also features concierge services and barbecue grills.Enjoy a range of recreational amenities, including an indoor pool, an outdoor tennis court, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge seRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a sauna and a 24-hour fitness center. AdditioTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Don't miss out on the many recreational opportunities, including an outdoor pool, a sauna, and bicycles to rent. This Mediterranean hotel also features complimentary wireless Internet access, conciergBe sure to enjoy recreational amenities, including a health club, a spa tub, and an outdoor tennis court. Additional features at this hotel include complimentary wireless Internet access and a picnic Relax and unwind with massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an attached winery and a fitness center. AdditionalTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and barbecue grills.Take advantage of recreation opportunities such as a seasonal outdoor pool or take in the view from a terrace and a garden. This guesthouse also features complimentary wireless Internet access and a pDon't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a sauna. This hotel also features complimentary wireless Internet access, wedding services, and a televiTake in the views from a garden and make use of amenities such as complimentary wireless Internet access and barbecue grills.Take in the views from a terrace and make use of amenities such as complimentary wireless Internet access and a fireplace in the lobby. Additional features at this apartment include tour/ticket assistTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Pamper yourself with onsite massages and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 2 spa tubs. This hotel also features complimentaTake in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access.Take in the views from a garden and make use of amenities such as complimentary wireless Internet access and a picnic area.Practice your swing on the golf course and enjoy other recreational amenities, such as bicycles to rent. Additional features at this hotel include complimentary wireless Internet access, concierge serMake use of convenient amenities, which include complimentary wireless Internet access and a vending machine.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features concierge services and a television in a common area.Enjoy recreational amenities such as an indoor pool and a spa tub. Additional features at this hotel include complimentary wireless Internet access and a fireplace in the lobby.

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    69

  • Very Good

    40

  • Good

    37

  • Reasonable

    19

  • Bad

    12

Travelers profile
  • Business

    26

  • Couples

    41

  • Solo travel

    7

  • Family

    65

  • Friends getaway

    14

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Waiting game for rooms and other issues!

Reviewed 29 september, 2021

My dad and I had been coming from Wind Lake, WI on a 5 day road trip. When we arrived there at around 7:20 pm, our rooms weren’t even cleaned yet because the housekeepers didn’t show up at all. There were 2 women working and they were VERY disorganized. After several minutes there was this African American woman who asked what my name was and asked me a few other questions that I don’t remember. Even though I was being polite, she gave me an attitude and thought I had an attitude or something. I think she was rude/crabby because the maid didn’t show up for work that day. I remember at one point in that conversation when we were sitting in the lobby she said “Ooh, I don’t think we can get you a room” in a real sarcastic kind of voice which was uncalled for but I ignored it. We waited over 40 minutes and had to keep asking for updates as nobody even bothered to automatically come over and bother to apologize or keep us informed. This part was not the hotel's fault but my dad had informed me that the Lake Express ferry ride back home from Muskegon, MI to Milwaukee, WI was booked for both of the day shifts tomorrow. This along with the rooms not even being ready got me so upset that I had to go outside the hotel to calm down in the nice roofed patio area from crying heavily. I do wish to say though the hotel’s lobby was beautiful and clean looking with a nice big flower in a vase on a coffee table. After a while the same woman came out and apologized if she sounded crabby/mean - we learned she had been there since 5 am because they were short staffed. I forgave her and from that point on she became nicer and more helpful. I explained I was also upset because of the ferry situation and she understood. Still though, our rooms after about 40 mins were not clean so we decided to come back later and eat downtown before the restaurant closed at 9 pm. By the time we got there it was about quarter to 9 pm. That restaurant stopped serving food at 8 pm. This also was not the hotel's fault but the restaurant worker’s for not being more detailed about when the kitchen was closed. We were trying to find Rumors nightclub as well and the dance floor did not open until 10 so at around 9:30 we left downtown. It was late getting back to the hotel because there was a traffic accident on the road and it was very busy. When we finally came back to the hotel at 10:27 pm, I still could not check in because I had to transfer funds to my credit card from my savings account but that only took less than 5 minutes. I could not check in until around 11:12 pm because their computer systems were having issues from last night’s storm. For some reason my dad got checked in right away, probably because he didn’t make a reservation through a third party service like I did. The nice thing was that I was told I could use the pool as long as I wanted to as long as I was quiet but since I had so much luggage organization to do I had no time. I can confirm from a previous review mentioned by somebody else that yes they are still using Wyndham branded room keys. So when I got to the room it was cleaned alright but there was a few more issues. The beds were really firm but once again my pillowtop mattress made it softer. Usually Choice owned hotel beds are softer than that. There was no holy bible in the room at all. I’m not that religious but had nothing to read or comfort me spiritually so that was disconcerting. The TV channels faded in and out - every few seconds there was a static picture (video taken and attached upon request). The wifi came in and out all evening - very spotty. There were no Do Not Disturb signs on any of the doorknobs but luckily I had kept one from a previous hotel plus I made a paper sign.. The shower controls were not accurate. H = really cold and C = hot. I also talked to another guest and they were dissatisfied too. The lady’s A/C wasn’t working at all or the hair dryer and they were having other issues as well. I was told she had been staying there since last Thursday, August 26th. I didn’t use the pool area but I read on a review that it was unclean and the ceiling tiles were shabby looking so I went in there to check. The pool area was actually in great condition and nothing was wrong with the ceiling tiles. Later that night I wanted a late checkout but the 3rd shift woman said she would have to charge me an extra $50 in order to do that unless I was a Choice Privileges Gold member. I said I would have to think about it. Because the room took so long to get, I needed to pay this in order to get more sleep, as lots of my stuff hadn’t been organized yet. Which meant I would have gotten less sleep had I needed to check out at 11 am. I believe I shouldn’t have been charged anything at all for a late checkout as most hotels don’t do that so I wanted that refunded for my inconvenience. So after I got most of the stuff organized I saw how late it was getting and decided that it would be in my best interest to just pay the fee and challenge it later. When I told the clerk I wanted to proceed she remarked saying “I wouldn’t recommend it.” It is NOT her place to give an opinion on a guest’s decision unless asked so that I felt was a bit out of line, however I don’t like nasty confrontations and so I let it go. I did not care for this woman at all - she was a young lady and acted like she was on top of the world or something. Later on my credit card activity online, she actually charged me $57, not $50 like she said. After that night, I slept in very late and told the first shift lady I wasn’t very happy with my stay and the late checkout fee. She was very nice and said she wished she could refund it for me but I’d have to talk to the manager. I did see that on September 2nd on my credit card activity that the fee was refunded so she must have made a note for somebody so that is great. I sent this complaint on Sept. 23rd via email to both Choice Hotels and Hotels.com. Choice answered by saying they couldn't refund me directly and could only provide 8000 Choice Rewards points if I had a rewards account and Hotels.com never replied. But on September 29th, due to my an unexpected busy work schedule with 2 jobs and unpacking from the trip I've been unable to tend to getting ahold of the Sleep Inn manager. I shouldn't have had to have been on the phone over 40 mins on the phone with Hotels.com (called 9-28) and then nearly a half hour with Maxwell, the assistant manager at the Sleep Inn (James the GM doesn't work there anymore) that I called today (Sept. 29th), just to be told I can't be compensated at all. The reason was this stay was over 30 days ago and the hotel's commission fees were already paid. That info should have been printed on the hotel receipt – the timeline for filing complaints. I have never heard of hotel commission fees before either so how am I know that stuff if it's not easily found on either their website, the receipt, or word of mouth from the employees? So I am going to go through my credit card company through a filed dispute in order to get my money back. I did not get up in time for the hotel breakfast so I cannot comment on that but I wouldn’t recommend staying here. I don’t ever plan on coming back and should I need to stay in the GR area again, I most definitely would choose another hotel that is more organized and efficient than this one.

TripReviewer243

staff and breakfast and poll

Reviewed 16 august, 2021

WOW is all I can say, what started off as a horrible experience turned into an extended stay. I had the pleasure of traveling from another state and when I arrived at the hotel the room I checked into has multiple issues. The front desk agent tried her best and could not fix it but then a man came and he was very persistent to make sure everything was perfect in the room. He fixed the TV, fixed the door. first morning we were here the Breakfast was very bland and min options. The 2nd day was like they were a new hotel with upgrades. COVID-19 restrictions were being followed but it went from 1-2 options to: eggs, yogurt, bagels, Danishes, fruit bars. We were so impressed we extended stay and that is when we got to meet James who identified as the new gm. He was polite, friendly and told us we can expect to continue to see improvements.

HomeDepotGal57

Softball stay in July

Reviewed 1 august, 2021

This hotel was part of a stay and play tournament for softball. We will never choose this hotel again. First of all when I checked in they had my rate wrong with what I booked from the third party. They did finally fix this and then I was sent to my room. The first room they gave me had stains all over the carpet and sticky stuff on the counter. I called down and they moved me to another room. This room smelled like smoke. Now I was not very happy because I was hauling around a cart. The third room they gave me was clean but my wife and I sunk to the middle because the mattress sagged. I asked for service of my room during the stay and it didn't happen. I complained to the front desk and took my towels down to the front and got more towels. I complained to the manager and he wasn't very nice about it. He stated we are not a full service hotel and I had an 89 dollar rate. It isn't my issue what rate I had I just wanted my room clean. Other notes the pool hot tub was out of service and looked horrible. The pool room had ceiling tiles all damaged. Another party in our group came back to their room and the maid had all of their stuff bagged up and in the hallway. Apparently the maid thought they were a check out. Can you imagine how unsecure that is. Anyhow my complaint with the manager didn't go over well. He offered me 1000 bonus points and take it or leave it. I left it and called Choice hotels and they made it right. Another interesting tid bit about this stay. They were using Wyndham rewards key cards. I asked if they switched to Wyndham and they said no we were just short of cards. Doesn't look good for the Choice brand.

geraldbC6176TV

Loved it

Reviewed 13 april, 2020

Great place clean had fun they were great at the beginning of this virus. They still gave dry foods even though they did not have to. They were very accommodating thru it all. We were treated very well

266kristye

Best service!

Reviewed 8 january, 2020

John & staff were AMAZING!!!I am very picky and dont usually sleep well at hotels however; the bed was fantastic and the room was beautiful. They accomodated above and beyond and it was so refreshing to see such wonderful customer service!! I highly recommend and will return! Please give these folks a raise!

Jeepmama24