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Property LocationWith a stay at Baker's Cay Resort Key Largo, Curio Collection by Hilton in Key Largo, you'll be on the waterfront, within a 10-minute drive of John Pennekamp Coral Reef State Park and Bluefin Rock Harbor Marina. This 4-star hotel is 7.6 mi (12.2 km) from Key Largo Undersea Park and 9.9 mi (15.9 km) from Founders Park. Distances are displayed to the nearest 0.1 mile and kilometer.
- Baker's Cay Resort Beach - 0.2 km / 0.1 mi
- Bluefin Rock Harbor Marina - 1.7 km / 1 mi
- Laura Quinn Wild Bird Sanctuary - 5 km / 3.1 mi
- John Pennekamp Coral Reef Sta...More details
Check-out ends at: 11:00
Pool and wellness facilities.
Reception servicesLuggage storage
POOR CUSTOMER SERVICE, NOT WORTH PRICE
Reviewed 28 november, 2021
My family and I travel a lot, we love the resort life. We were really excited to stay here because we had heard it was great, but unfortunately the customer service falls very short for the price! CHEECA LODGE, Postcard Inn have the same/more amenities, are cleaner, have beautiful grounds plus a nicer staff. Details - there was no staff at check- in to help us with bags, no coffee in the room only decaf, we requested pillows for sleeper sofa and, we got half a pillow?? And to top it off - I checked out early (after paying the full night). Not because of a bad stay, just had to get home early. I did not request a refund at all BUT the woman at the front desk ASSUMED I wanted one? She thought I was trying to get a full night refund? And there was a great deal of confusion and she brought the manager out?? I told the manager I was not trying to get a refund, just leaving early and she refused to give my folio? She said they didn’t have it?? I am offended, they did not apologize for the misunderstanding either. I will not recommend this hotel to anyone. It’s a shame because it’s very dog friendly but so are CHEECA and postcard- and the staff is trained properly on how to treat guests that pay a high premium. Bakers wants to charge RITZ CARLTON prices without RITZ CARLTON service? We will not be back and I will be sending a formal complaint letter with full details on the incident.
Excellent resort with just a few flaws!
Reviewed 14 november, 2021
My family of four and parents spent 4 nights at Baker's Cay in October to celebrate their 70th birthdays and we had a really wonderful time at Baker's Cay. I had booked two rooms on the Hilton App back in February, and we got an amazingly low rate for the hotel (so low I was worried about the hotel cancelling the reservation), but we had just the junior suites which face the parking lot of hotel instead of the beach. I had called the hotel a few weeks before the trip and requested a room upgrade for my parents since it was their birthdays, and without hesitation they upgraded them to a first floor ocean view room which was perfect. Their room was about 30 feet from the water, and being on the first floor prevented them from having to climb up the stairs multiple times a day. We arrived at the hotel late on Thursday evening, around 11 pm, and everything with check in was easy. They greeted us with bottled waters and took our bags up to the rooms. When we arrived in our room we did have the only issue of the 5 days, but luckily it turned out to be the best thing that could have happened. When we were putting our stuff away, a massive 2" cockroach (Palmetto bug) went running across the floor and under the bed, and my 2 young daughters freaked out. We hadn't unpacked so we took our bags down to the front desk and requested another room. The front desk didn't try to argue at all, and was very apologetic when we told her about the roach. It ended up being great though, they upgraded us to a top floor ocean view room that was right about my parents room, so it worked out well. They property itself is mostly great, you can tell it is an older hotel that has been renovated by the layout with the exterior doors to the room, and some things here and there could definitely use some more maintenance. The doors to the room need replaced, and they had painted the concrete walkways and it was flaking and would look better as natural stone or pavers. But the room itself was great, it was clean, the beds comfortable and we had plenty of space. The AC kept the room cool, and our view of the bay couldn't be beat. Also, the renovated lobby and Dry Rocks restaurant were both awesome. They had also added a turf area near the pool that they did kids activities, and had constructed a new walkway to the pools which was nice. We had stayed here years ago when it was a Hilton and you had to walk across the asphalt parking lot to get to the pool which was strange, but the walking path corrected that. The things that really made Baker's Cay fun and memorable were the beach, free activities and the food and drinks. The beach area at Baker's Cay is really really great. It's not a huge beach, but there are tons of chairs, the bottom is soft and sandy, and the water is clear and great for swimming and snorkeling. While snorkeling off the beach we saw a manatee, stingrays, tons of fish, and I actually had a close encounter with a dolphin which was pretty cool. And the resort fee they charge covers all the water sports, which is one thing that is really big advantage over the Playa Largo. Everyone was out using the free paddle boards, kayaks, rafts and other water toys. They also do a fun scavenger hunt for kids where you have to find golden pineapples to spell a secret message. They also did a foam party for the kids, free s'mores, a movie night, RC car racing and pool olympics every day. The pool olympics were an absolute blast, the staff really gets the kids and parents into it, and they give away great prizes for everyone who participates. The adults get any drink they want from the bar, and the kids get big boxes of candy, ice cream, popcicles, etc. Our kids did it nearly every day. If you are travelling with young kids Baker's Cay is great and will keep them entertained for a week easily! Our kids were definitely bummed when it was time to head for home. The food and drinks at Bakers Cay was also excellent. We had lunch at Dry Rocks twice, I definitely recommend the chicken nachos or the taco bowl. I had the steak tacos one of the days, and while they were really good, the bowl is a much bigger portion size. My mom took my wife and 2 daughters up to the rooftop restaurant for breakfast one of the days, and they all said it was outstanding. We didn't have dinner at the resort any, there are a lot of waterfront restaurants in Key Largo that we really enjoy so we just ate off property in the evenings. The service at the bars was always fast, and the frozen drinks we great. My kids would go up to the tiki bar and get frozen drinks and the staff got a kick out of making N/A drinks for them. The staff overall was friendly and did a great job. The guys working the activity hut were nice to the kids, the front desk was helpful and all of the wait staff at the restaurants did a nice job. Our room was cleaned daily, so we had no complaints about the staff at all. One thing I forgot to mention was the staff had left a bottle of champagne and a plate of desserts in my parents room when they checked in for their birthdays, so that was an excellent touch. Overall I would 100% recommend Bakers Cay if you are travelling to Key Largo. We stayed at the Playa Largo back in August and there are things I like about the Playa Largo better, but things I liked about Bakers Cay better. The activities and beach are much better at Bakers Cay, but the Playa is a newer property and is more impressive as far as the hotel goes. But my parents and my family had an amazing time at Bakers Cay, and they raved about how much fun they had on their birthdays. If you have any questions about Bakers Cay, the Playa Largo, or Key Largo in general feel free to send me a message, I'm more than happy to answer. Thanks for reading!
The resort is nice but needs maintenance
Reviewed 10 november, 2021
The room aC handler was leaking on the floor and staff barged in the morning after only one knock. The beach was super windy and cold, the water wasn’t clear and more on the green algae side. The amenities included in the resort fee are listed on a card given at check in.
Reviewed 10 november, 2021
What a beautiful property. Stunning water, great pool, excellent bartenders in every bar onsite. The only disappointment was in the front desk staff, both times we were at the front desk it was substandard service with zero sense of urgency. The internet packages are not great at all in the room. The most disappointing part was the “ocean views” are blocked by the trees and foliage. If the view is important to you, book the Coconut area, or 4th floor.
Perfect Babymoon/Anniversary Trip!
Reviewed 7 november, 2021
Recently returned from a 5-night babymoon/anniversary trip at Baker's Cay. For starters, this is an absolutely stunning property -- pair that with exceptional service and it made for a perfect getaway. Prior to arrival, Carlos was incredibly helpful in preparing for a memorable stay, both ensuring we had a great room assignment and in providing advice about activities and top restaurants in the area. Upon arrival, the bellman, Palin, made a great impression and helped set the tone for a relaxing vacation. We loved the variety of spaces on property -- super peaceful lounge chairs under shade along the waterfront in the "hammocks" side of the property, and bright sunshine, watersports, and "airbeds" on the "coconut" side. Food and drink also impressed, particularly breakfast at Calusa, as well as the lobster and shrimp nachos and margaritas at Dry Rocks. Service at the restaurants was exceptional at all meals except for dinner at Calusa, but it was easy to chalk that up as an anomaly given how fantastic the rest of our experiences were. Loved having so many amenities included in the hotel resort fee, especially daily fishing from the pier (including rod/reels and shrimp for bait!), kayaks, bikes, SUPs, and fun activities including trivia, scavenger hunts, dodgeball and a remote-control car race! Despite being full most nights and having at least one wedding on property during our stay, we always felt like there was more than enough room for everyone and never felt crowded/uncomfortable. I travel regularly within the Hilton family of hotels and was pleased to find that Hilton diamond status was recognized here and resulted in both a nice upgrade to an oceanfront room as well as daily food/beverage credit. Overall, one of the best stays we've had in recent years. Have already recommended to several friends/family and look forward to returning ourselves someday!