Check-out ends at: 11:00
501 Southard St, Key West, FL 33040, USA - Key West, Florida - U.S - 33040
Check-out ends at: 11:00
Very expensive, very mediocre
Reviewed 10 july, 2022
Because we went on July 4 weekend, it was very expensive for a mediocre experience. The hot water in the (very nice but cramped) shower was barely a trickle with very low water pressure. The pillows were not very comfortable (although each bed had 4) and the staff was polite but not terribly friendly. I would not stay here again. The air conditioner was noisy but it worked OK.
Time to change hotels
Reviewed 23 june, 2022
My husband and I have been coming here for over 25yrs because of where it is located right on Duvall st. It’s nothing special, simple rooms, cold breakfast and really nice pool area. We had always dealt with the noise and expected it from the street but this year was horrendous. We stayed 3 nights and every night there were vehicles driving up and down the street constantly blaring their stereo so loud it we could feel the room shaking. This started around 10pm to at least 2am. I noticed these two trucks with the under the body lights following each other blaring the music each night. Granted we asked for the room overlooking Duvall, as I said before never had a problem with the noise.
Low quality, massively overpriced
Reviewed 6 may, 2022
Centrally located but the rest is max 1-2 stars quality, i.e. infrastructure like air conditioning unacceptably loud and on/off, breakfast requires a lot of tolerance, staff unfriendly etc. Price is rather four stars, three of them where not there…
A surly check in and not helpful responses on a question of over charging on our bill...
Reviewed 30 april, 2022
Room was nice enough, if you like noisy. Location is good but we were disappointed with the response of the front desk when we challenged an overcharge on the bill. Got a number to call to resolve and after a week of trying, no response. Thanks for nothing.
Reviewed 6 january, 2022
When I first came to the hotel, I said that I made my reservation on booking.com, but they said to me that we do not consider the reservations made there, and they told me to cancel my reservation and proceed directly with them. So I cancelled my reservation that I booked by the booking.com since their price offer is better than booking.com. Bu I saw the real reasons after that ; this is a hotel that claims to constantly change prices from the first day to the last… 1 day before the check out date, they called me to the reception and said that they had to refund the balance and asked for my credit card. I was going to the beach too and I don't have my credit card with me and they told me to refund you back from the beach. When I came back from the beach, they tried to take extra payment from me, claiming that my check-out date, which appears in the system tomorrow, is today. They make me do all the crap they can not pay me my remaining amount of Money and the pricing policy of this hotel is not ethical at all and they are taking action aimed at ripping people off. Beside this, During my stay at the hotel, the noise was never stop, staffs are not friendly. It was a complete mistake for me to stay in this hotel