Keystone Lodge and Spa
Check-out ends at: 11:00
22101 US Highway 6, Dillon, CO 80435, USA - Keystone, Colorado - U.S - 80435
Check-out ends at: 11:00
Up and down
Reviewed 11 march, 2023
room large with balcony - good bed and bedding - plenty of towels. Cleaned every other day - but not much dusting. My room was far end of hotel so I carried ski boots to one elevator bank - must have walked 5 miles in a week. Ski valet system was good - would not take poles. Shuttle and public bus to keystone base was fine - except when it snowed and shuttle replaced by SUV - getting back at end of day took a good 45 mins. Long haul to ski at Breckenridge with shuttle to bus stop. Food - restaurant seems to be franchise owned separately - cannot connect from front desk and no one answers phone - same day booking on website did not work for us. Limited staff so hard to get table even in bar which required waiter service. However if you sit at bar you can order same things! Food good but entrees very pricy. Bar was good - only one bar person - both from Argentina who worked very hard to deal with food and drinks. Spa and pool nice except for kids in hot tubs. Front desk uneven - a few knew nothing - no printed information. Place needs a renovation. Except for shuttle was not seeing 4stars
Reviewed 6 march, 2023
We reserved a King Room with a Loft but was told when we were checking in that the room was only available for one of the two nights we reserved it. We were downgraded and still charged for the larger room. Management was not helpful and the front desk staff was rude. The facility is mediocre at best. The rooms are very small. The food is disappointing. The thermostats in the rooms are basically useless. If you want an enjoyable and comfortable stay, stay somewhere else.
How did this get 4 stars? Place is disgusting.
Reviewed 22 january, 2023
Pretty much every aspect of the hotel was lackluster. Called the day before to ask for early check in. Was told it wouldn’t be a problem. Hotel is empty when we arrive at 2pm. They tell us room won’t be ready until 4. Valet won’t park our car until check in at 4. On site lounge says it opens at 3 but no bartender is there. Restaurant service was horrendous. Food was actually worse than the service somehow. Shocked at how that’s possible. Hotel itself looks like it was due for an upgrade about 20 years ago. Room itself says housekeeping every other day…but what they mean is you need to repeatedly request that they come and they still don’t show. Called to ask them to come clean the room on my third day. Was told someone would come after 4:30. No one came. Next morning I requested house keeping before 1 so my son could nap. They said they would be right up. Never came. Came to my room at 1:30 when my son was napping. Manager on duty just smiled and smirked at me when I was visibly upset sharing my frustrations. She made it seem like it was weird someone four days into their stay wanted their trash emptied and room cleaned. Hotel obviously places a premium on cheap unskilled labor, it shows across the board. No hospitality. No service. Dirty hotel. Outdated facilities. Would not return. Would not recommend. Hands down the worst lodging experience I’ve had in years.
Not so good for family
Reviewed 21 january, 2023
We stayed there for five nights, but housekeeping never came once. When we called, we were only given extra coffee cups and a set of towels. We had made several requests, but none of them were honored. We were traveling with an 8-year-old and a 2-year-old and when we asked for an early check-in (at 1:30 PM instead of their usual 4 PM), we were told to wait until 4 PM. We also requested a one-hour late check-out (at 12 PM instead of 11 AM) and were denied. Additionally, the shuttle drivers had a condescending attitude. I had to take the shuttle to get to meetings multiple times a day and even though I tipped them a few times, they would still shove their Venmo QR code in my face, which was embarrassing. I paid a good amount for the room, and on top of that, expecting me to tip 4-5 times a day is unreasonable. Overall, this was not a good experience.
Keystone - good value for the price
Reviewed 4 january, 2023
The room and overall hotel decor is a bit dated, however, the amenities, the shuttle, restaurant, ice skating, and welcoming staff made it a very nice vacation spot. I would recommend staying here. One thing to note - you want to shop/dine/ski at River Run versus Mountain House.