Resort has it all except diversity
Reviewed 21 July, 2021
We thoroughly enjoyed our 1-week stay at Kiawah as always. We've been coming there the past 15 years for family vacations. The resort is perfect for active families who enjoy activities like golf, tennis, biking, swimming and more. But I can see how it could be good even for less active families who just want to enjoy the beach and relax. The past two times, we stayed at a 4-BR house on Cotton Hall --- for two families plus grandma. It was perfect. We biked to the beach and pool and we also sometimes took the resort shuttle, which was extremely clean and efficient. The kids (8 and 10) loved the slides at Night Heron. We also did a few of the additional activities such as pottery paining and archery. Both were loads of fun!
One glaring issue I was not happy with was the lack of diversity in your staff. Why does it seem like Blacks represented a higher proportion of the lower level staff and Whites were in higher levels? This disparity must change. I implore you to have a capacity building program so that you can train up staff and they can have equal opportunity.
Another thing I was disappointed by is that Kiawah has not kept up with the times in that it is not fully taking advantage of technology. Everything could be so much more efficient if you could utilize technology a bit more. For example, from the outset at the entrance on Saturday, I was appalled by the long line to get into the gate. Instead of having just the one gate person speaking to new arrivals, you can have a few staff out there tablets to greet guests and direct them. It was truly a waste of our precious vaca time waiting in that line...and for many, they drove many hours to arrive to this long wait. Not good! Another way to use technology would be to allow guests to book activities and dining online. We called many times for activities, only to be met with a recording. If you had an online system, we could even book these at midnight if we wanted. And the same goes for dining. I hope these easy measures can be implemented by the next time we come.
1115 Duneside -- RENTER BEWARE -- WHAT A VIEW! AND WHAT A DUMP!
Reviewed 19 July, 2021
Nice view of the ocean. The beach was immaculate. The villa was the complete opposite. I am tempted to call it a "pig sty", but I don't want to insult a pig, and pig sties are usually better maintained. See my pics. They do not inlculde the filthy toaster, microwave, and frying pan I had to clean upon arrival so I could use them. The unit was just overall filthy and BADLY in need of maintenance. I called the first day and spoke to an assitant manager named Morgan and told her about a number of maintenance items required and the general filth of the unit. Someone came and fixed the fridge but they never came and cleaned the unti which was not cleaned prior to my arrival. And Morgan never followe-up. So I called back and spoke to Kimmy the next day and she sent someone to clean. That helped. After it was cleaned I think the bugs and spiders felt a little safer to come out. What really makes me sick is all the gnats I see flying around my house that followed me home from Duneside 1115. I pleaded with Kimmy to at least fix the towel rack and closet rod so we can hand clothes and towels, but that was never done and Kimmy never followed-up. So after three calls to complain, I gave up and made the best of it. Other issues: dining room table sticky with food debris in a number of places, kitchen surfaces not wiped down and just generally greasy. This was the same throughout the unit with unwiped surfaces all over (coming off a pandemic!), dirty rags left in washing maching, dishes were left in dishwasher, broken screen, broken window blinds, unclean lint catcher in dryer, no coffee filters, garbage bags, or dishwasher pods upon arrival. I arrived at 3:30 and could not check in until 6pm. I could go on.... but I think you get the point. They probably think this beach is so beautiful that people will put up with just about anything. Well people decide for yourself whether you want to put up with filfth and terrible service for that beautiful beach. IMHO -- staying in a unti so unclean during times like these is hazardous to your health, especially with a staff that obviously does not care enough to address issues promptly.
Reviewed 14 July, 2021
It's very nice, but the alligator problem is a GRAVE RISK to pets and to a lesser degree humans. Upon first arriving on the island I noticed an alligator near the tennis club villas was mirroring my dogs movements as he ran back and forth on the bank.
Later in the week I joined a search for a poor lady who's pet ' WENT MISSING' while she had him of leash while she unloaded groceries from the car.
We separated into 2 person groups to look for the dog calling his name. After 20 minutes I said to the other person I paired off with ' at what point do we state the obvious to the poor lady as I think we can all agree the dog did not decide to head over to wild dunes bc he likes the golf course better. It was very sad and all to preventable. If you ask KICA security direct questions about the disappearance of pets from alligators killing them you will get carefully worded/gauge anweres like ' we recommend keeping your pet on leash and away from pond banks" but they will not answer the how many reports of pet diapearences they have received in various time periods or the like.....you'll receive a carefully worded and intentionally vauge politicians response. It's a little understandable bc no one w a pet would dare set foot on Kiawah island otherwise, leading to an inevitable decline in rental income and property values. Very disappointing they can't be more transparent.
BEWARE OF Alligators on Kiawah island!!!!!
If you want to receive a sample of the islands propaganda replies contact the head of security Kent Bold at email@example.com
Reviewed 6 July, 2021
My family and I stayed at 5 Beach Townhouse Lane June 26-July 3, 2021. The place was absolutely filthy and in disrepair. In addition to the filth, the sheets on the beds were short sheeted! The screens on the screened porch were not secure so they would flap in the breeze. Not very effective for keeping out bugs. For a resort that considers itself a luxury resort, it was anything but that. Save your money and go elsewhere. The only way to ever get a response to anything was to call the shuttle drivers and have them transfer you - ridiculous!
Premier property was anything but
Reviewed 27 June, 2021
We rented 58 Fletcher Hall for a week and arrived to a completely filthy kitchen and pool filled with debris. It literally looked like no one had even tried to clean the place before we arrived with the kitchen table and island filled with food crumbs. The overall condition of the furniture was worn to shoddy. For a "Premier Property" and the price we paid, you'd expect exquisite conditions and furniture. I called the concierge to make dinner reservations at three restaurants on three different nights. Upon arrival, none of the restaurants had any record of our reservations being made. We've stayed on Seabrook Island several times and had no issues. I get the feeling Kiawah is losing its charm. It seems like all the staff were harried and overwhelmed. We couldn't get reservations for any of the activities we wanted - fishing, spa. We won't be back.