Altamont Court Hotel
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9
Quarto casal executivo
2 Double Beds
Overlooking the garden
Internet - Free WiFi and wired Internet access
Ent...
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Cancellation Policy
Amenities in this room:
Max 4 adults
Max 3 children -
Immediate booking
6
Quarto executivo, 1 cama King, para não fumantes
1 King Bed
Overlooking the garden
Internet - Free WiFi and wired Internet access
Entert...
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Cancellation Policy
Amenities in this room:
Max 2 adults
Max 1 child -
Immediate booking
6
Suíte júnior, para não fumantes
2 Double Beds or 1 Twin Bed
Overlooking the mountains
Layout - Bedroom and living room
...
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Cancellation Policy
Amenities in this room:
Max 4 adults
Max 3 children -
Immediate booking
4
Quarto superluxo, para não fumantes
1 King Bed
Individually decorated room
Layout - Dining area and sitting area
Internet
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Cancellation Policy
Amenities in this room:
Max 2 adults
Max 1 child -
Immediate booking
6
Suíte superior, para não fumantes
1 King Bed
Overlooking the mountains
Layout - Bedroom and living room
Internet - Fr...
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Cancellation Policy
Amenities in this room:
Max 3 adults
Max 2 children -
Immediate booking
3
Deluxe 2
2 Double Beds
Overlooking the garden
Internet - Free WiFi and wired Internet access
Ent...
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Cancellation Policy
Amenities in this room:
Max 4 adults
Max 3 children -
Immediate booking
1
Deluxe A
1 King Bed
Overlooking the garden
Internet - Free WiFi and wired Internet access
Entert...
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Cancellation Policy
Amenities in this room:
Max 2 adults
Max 1 child -
Immediate booking
Property Info
Check-out ends at: 11:00
1-5 Altamont Terrace - Kingston, Saint Andrew - Jamaica
Property Amenities
Check-out ends at: 11:00
Guest rating
TripAdvisor
Travelers rating
Excellent
63
Very Good
91
Good
37
Reasonable
25
Bad
12
Travelers profile
Business
75
Couples
33
Solo travel
27
Family
29
Friends getaway
25
Scores Summary
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Disappointed at what should be stellar Jamaican hospitality
Reviewed 22 july, 2022
First, to anyone staying here, check your credit card charges before you leave. I feel there is a lot of bait-and-switch going on in this place. as in: you book your room thinking you are getting certain amenities and these are not there when you show up. My young son and I stayed at the Altamont in July of 2022 along with several family members of Jamaican background and we were all amazed at the mediocre way things were done in this hotel. I have worked at the front desk of a hotel myself and all I can say is that all of the bad reviews are spot on. Some of these date back to 7 years ago and apparently not much has changed , despite the occasional note from the hotel manager here on TripAdvisor. Operations are seriously lacking and some staff seem to not realize that they work in a service position and are not really aware of their job, besides trying to get as much money out of a guest, especially new ones. From the moment I walked into the reception I was faced with an employee whose demeanor was particularly friendly. It seemed forced. After leaving the reception desk I walked into a stuffy, musty-smelling room that was NOT what I had booked and just paid for, fees and taxes included. No water bottles were provided as stated on the hotel website. A relative told me that you had to ask for it. So back to the front desk. I was told a convoluted story about the booking system having an issue and that the operations manager was trying to be reached. Then I was asked to please stay in the room till the next day and the room configuration I booked would be arranged. I had found out that you had to ask for complimentary water bottles. One family member got hers, the rest did not. I asked for mine and was told that they have no water bottles, as there was a supply problem. That evening when my young son was asking for water I went to the restaurant to see if I could buy some, it was already closed. But, inside, I could see a lighted fridge full of chilled water! I told a maintenance man passing by that I needed a water bottle for my son and within 2 mins he was back with one. The next day, I went to the front desk after spending some time with my family and I was treated in a condescending manner by the same attendant who checked me in. I was asked if I had been there all morning. I replied yes, but I had stepped out with my family. (We had gone to a supermarket to buy, among other things, water.) I was told that she was expecting me to come early in the morning and that I could have used the phone to call her. So as a person who has done this very same job, I told her that the phone works both ways and it was HER JOB to call ME and tell me that she arranged my room, that, again, I had already paid for! At this point she seemed to wake up. She then said that I could pack my things and she would send a porter to take me to another room when it was ready. Ok great. Then I informed her that she should have told me WHEN I CHECKED IN, that I was not being provided the room that I booked. Again I could see that she realized that she had not been dealing with things properly. So I went to my room to pack my things and not long after, she came along with the porter and gave me my new room keys and brought two bottles of water. Ok very good, I find it commendable when someone tries to do the right thing. She made an effort to put things right and I thanked her genuinely. However, my stay had already been tainted. Upon my stay return home, I checked my credit card and on the same day that I checked in, I was charged about $75US for who knows what. I never approved or signed for this charge. This amount was almost the same amount as my taxes and fees, which again, where ALREADY paid! So, I have disputed this with my credit card company. While there, my father was also charged $80US, but to his face was told it was for some vague fees and taxes. Sadly he let it go, when he should have demanded justification and paperwork for this for charge. My family was in Jamaica for a huge celebration, but our experience at the Altamont will remain a stain on it all. And many of us left there, surprisingly disappointed. I was at least glad that it was not a noisy place and one could get a decent night's rest. This actually a lovely little hotel that just needs some upgrading. I understand that this is not always easy. But, all that could be made more tolerable if certain staff really did their best to make their guests' stay as easy as possible. Some staff however, were friendly, kind and helpful, mainly those on the lowest tier. The manager should make an effort to train staff properly.
Lilbluemarble
Comfortable stay
Reviewed 4 july, 2022
I stayed a night at Altamont. The first impression I got after entering the room was, it's clean and comfortable looking just like the online images. It met my expectations. It could use an upgrade on the, as it was not a smart tv but that's just me being fussy. As far as flaws go, the light switch for the bathroom light needs fixing for that room. It worked sometimes and in other times did not. There is some lose wire there, which I believe could easily be fixed. It is not a deterrant though as I would gladly use Altamont again and recommend them to my close ones.
Voyage23182906161
Business Trip Altamont Court
Reviewed 4 june, 2022
I thoroughly enjoyed my stay, I was traveling from 4:00am on my day of check in not only was I accommodated with an early check-in but the staff was so professional and welcoming. Be prepared for some lovely art 🖼 in and around the hotel!
michelletulloch876
Birthday stay
Reviewed 26 april, 2022
Clean space the room was okay.Love the pool it was clean. It's a quiet environment. Didn't get free breakfast you have to pay for that. But i liked it and i will definitely book again. I enjoyed my little birthday get away.
shushannar2020
Very disappointed
Reviewed 20 april, 2022
I had a very bad experience from the time of arrival. 1. Upon arrival, the receptionist was very cold, unwelcoming. After getting my info and paying for my stay, I was given my key and some basic instructions. 2. The room clean, but the fridge was not plugged in. The A/C was not on. 3. There was no coffee/tea in the room. 4. There were no cups in the room, or bathroom, and they did not have any available at the front desk. 5. TV reception sucked. 6. Room was musty. 7. The safe was not working throughout my whole stay, even they they came an serviced it. 8. My room key did not work after day 2. 9. Hot water was only available for 2 days because of a plumbing problem. 10. The bar was not opened after 7 PM, or during my whole stay. 11. The restaurant closes at 8 PM, but stop taking orders at 7:30. 12. No room service. On the good side: 1. The breakfast choices was very good. 2. Breakfast was fresh and well prepared 😋 3. The breakfast staff very friendly and service top notch. 4. My transportation arrangements was handled satisfactorily. 5. The king size bed was very comfortable. Like one review said, this place was more of a motel than a hotel. I would not stay there again unless they step up their game.
bossviller