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TripAdvisor Review
Based on 878 review
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This comfortable hotel is situated in Kingston. The 171 welcoming accommodation units offer a perfect place to relax at the end of the day. Pets are not allowed at Four Points by Sheraton Kingston.
More details
This comfortable hotel is situated in Kingston. The 171 welcoming accommodation units offer a perfect place to relax at the end of the day. Pets are not allowed at Four Points by Sheraton Kingston.
Check-in starts at: 15:00
Check-out ends at: 11:00
Values realeated to administratives fees are already included at the moment of purchase at the HURB website. Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
restaurant
Pool
Elevator
Luggage storage
TripAdvisor
Excellent
218
Very Good
343
Good
183
Reasonable
68
Bad
66
Business
187
Couples
238
Solo travel
29
Family
269
Friends getaway
62
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Reviewed 20 July, 2021
I’ve used to live in Kingston and now return frequently for business. I’m a loyal Marriott Bonvoy member and us usually stay at the Delta or Residence inn, also located downtown. I thought I’d save a little money and try the Sheraton out over my usual spots, BIG mistake. This hotel is extremely dated and doesn’t look like it’s be update since it opened 20 years ago. The fitness “centre” is laughable, extremely small with a couple of really old treadmills and bikes. The pool is a glorified bathtub that is dingy and gross. The staff are without a doubt the most unprofessional and completely lack any sense of customer service. Do yourself a favour and stay at one of the other Marriott Branded hotels downtown, you’ll be treated much better and experience much higher quality. This hotel is a dive.
Mobstar99
Reviewed 11 July, 2021
Wonderful location in downtown Kingston. Walking distance to dining and attractions. The room was welcoming and well designed. The beds were definitely in need of upgrade. The parking surcharge seems extreme. Covid protocols are being followed. Please be sure to call ahead to know what facilités are available on site.
Poopdisturber
Reviewed 22 May, 2021
Dirty, dated, parties in the rooms during the stay at home order, the staff didn't care. Homeless man using the lobby and bathroom. Location is good and beds were comfortable, but no way would we return.
freq-traveller011
Reviewed 6 January, 2021
I booked the hotel for new year eve. Hotel has there own parking for which they charge $20 and they don’t have any security for your vehicle. Somebody broke the glass of my car and they did not have any surveillance cameras to put as proof to police or insurance company. I went to the front desk, they said they know it happened but they were not bothered to inform me and Since it was new year everything was closed, I could not drive back home which cost me three extra nights with my child. The hotel management was not even courteous to look after the incident or offer a stay or refund my stay. They did not acknowledge anything. The people who works at front desk, don’t even know about the hotel policies and are so arrogant. I asked for a manager but nobody was available and did not get back to me ever. I highly recommend not to book this property if you want to enjoy your stay.
akanshalochav
Reviewed 7 November, 2020
Stayed at this hotel in July for a staycation. We paid extra for a room with a balcony to enjoy the awesome view. It was disgusting! The balcony was beyond filthy. We called the front desk and someone came up with a vacuum to get rid of the mess. She was able to get rid of some of it but the balcony was unusable. We were very disappointed. It was clear the balcony hadn’t been cleaned in months. How does this meet the standards set for Covid? I called twice to speak to the manager and was told both times he would look into and get back to me. He never did. The room itself was dirty as well. Fortunately we brought Lysol wipes and were able to clean it ourselves. But in the evening we did find spiders in the corners of our room. We normally stay at the Holiday Inn but we they were booked. We should not have bothered to stay here! We checked out after one night!
Kathy H