The Pelican Residence & Suite

Starting at

$ 54

TripAdvisor Review

Based on 262 review

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Offering quality accommodations in the spas, beaches, romance district of Krabi, The Pelican Residence & Suites Krabi is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel o...

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Property Info

Offering quality accommodations in the spas, beaches, romance district of Krabi, The Pelican Residence & Suites Krabi is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations. At The Pelican Residence & Suites Krabi, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, 2...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

Reception services
Concierge

Guest rating

TripAdvisor

Travelers rating
  • Excellent

    98

  • Very Good

    77

  • Good

    40

  • Reasonable

    19

  • Bad

    28

Travelers profile
  • Business

    0

  • Couples

    67

  • Solo travel

    3

  • Family

    130

  • Friends getaway

    36

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Holiday Cancelled due to COVID, no refund, no correspondence, broken promises - be very careful.

Reviewed 1 november, 2020

Hi - a different review as we never got to stay in this hotel, we had a family vacation booked for the 3rd of April 2020 that we paid for in full in November 2019. When COVID struck our holiday and flights were cancelled so we applied for a refund. After weeks of emails and phone calls we were told that we were only entitled to a 50% refund due to COVID, we accepted this and told it would be processed in 12 weeks. We were sent details from their bank showing the refund and the timeline of 3 months, which we obviously took on face value. 3 months came and went and we heard nothing, again after several emails we finally got a contact from the "new" manager, he profusely apologised told us the old manager was sacked and used our case as an example of previous poor management. He then told us he would sort out our 50% refund - again we had to wait around 4 /5 weeks but once more the promised deadline came and went with no refund. Now they refuse to answer any emails. No doubt it looks to be a nice hotel but with the way we have been treated along with the broken promises and in essence lied to I would seriously consider booking here. They are only OK when they have your money, doing the right thing by their customers when things go wrong is obviously not in their customer service booklet. We accepted 50% refund as it only seemed right to share some of the pain of the curse of COVID and I know this hotel has also suffered, for them not to honour this agreement after it being promised twice is very very disappointing. Buyer beware!

Chris W

Beautiful, Realxing, Simply Amazing

Reviewed 6 august, 2020

The place has an amazing calm around it. The resort is beautifully designed. We booked the deluxe pool suite for 3 nights stays and it was very comfortable. The check in was smooth. We reached early, almost 2 hours prior the check in window due to early flight. They were kind enough to accommodate our early arrival and offer us the pool access which is very much appreciated. Within few minutes they got the room ready and allowed us to check in. The rooms were spacious, well maintained, clean and hygienic. All the basic amenities like a Fridge (I was surprised to see the full sized refrigerator), a kitchenette, dishes and best part a small, clean and cozy pool outside the room. The staff is very polite, very helpful, always wear a smile and receptionist (unfortunately can't recall the name) was simply great. Great job People !!!! Keep on creating great experiences. When I come back to Ao Nang (which I definitely will) this is where I can be find.

deva9990

Such a huge mistake!

Reviewed 18 july, 2020

The hotel communication is very lousy and very rude service. Due to COVID19, we couldn’t travel as scheduled. The Hotel E-commerce Manager, Jiradech, gave us 2 options 1) cancel booking and get 1/2 of the payment back 2) Change the staying period to anytime between May - Oct 2021. So, we had no choice but to choose option 2. However, we never got a confirmation on the change of staying period from them. Called them numerous time. Promise to reply our email but never did. I called them again last Thursday. This time May from the Reservation picked up the call. She wanted us to resend our email to her which I did. At the end of our phone call, she agreed to reply by end of that day. But again, no reply. Really regret booking this hotel!

Muzie

Don't book here!!

Reviewed 8 july, 2020

We had booked this hotel for July 2020. Unfortunately due to corona it is not possible to enter Thailand. Like all other hotels, we tried to cancel the booking. However, only this hotel doesn't want to cooperate. The service is extremely bad. Communication sometimes takes weeks. Despite the measures, the hotel is not willing to move the booking or (partially) cancel it. I had expected more from such a luxurious accommodation. I lost 500 euros in full. Please don't book here! If something is going on you have lost everything...

m_bram99

No complaints at all

Reviewed 21 april, 2020

Lovely modern hotel in a quieter part of Krabi, just up the road from Ao Nang. We're a family of three and had a huge apartment style room, two big bedrooms, living room and kitchen area. Very clean. Decent wifi. We had a problem with one of the wardrobe doors sticking which meant we couldn't get to the safe. Told the staff who struggled to fix it and was immediately offered a new room which as we were only there for a couple of nights we refused, but were very impressed with the offer and how helpful they were. Nice long pool, decent breakfast. Just across the road to the beach, plenty of beach bars and restaurants. Wish we could have stayed longer. Should we return to Khlong Muang we'd be more than happy to stay here again.

Spafon1 .