Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 737 reviews
Absolutely wonderful ⭐️⭐️⭐️⭐️⭐️
Great location !!! Easy to access to anywhere in Kyoto very close to the shopping night market for souvenir and stuff, Clean room, Reasonable Rates, Wonderful Staff !!! Wonderful Place to stay, Highly recommended 👍👍👍👍👍
I recently stayed here for 3 nights whilst travelling through japan. The 5 starts are relative to the price band rather than the luxury. If you need a good hotel, comfy bed, clean room and good staff... this hotel does that. The location is great and allows travel across all Kyoto.
Poor front desk service
We had booked a twin room with an extra bed and stated this room would be required for 3 people however, upon arrival, we were provided with a twin room sufficient with for two adults with an extra bed squeezed in. This was a severe health and safety hazard to anyone staying in the room as follows: 1) the bathroom did open fully as the additional bed had been put in the walkway of the room 2) not only did we not have space to put our luggage, we unable to actually move some suitcases into the room due to obstruction from the additional bed 3) the bathroom was extremely outdated and does not match what was shown in the images 4) overall the entire layout of the room was a severe health and safety hazard due to lack of space 5) there was nobody at reception with appropriate authority to deal with the issue 6) we had gone down to the reception to voice the issues we had with the room and our concerns over health and safety however it was demanded that we pay 20,000 yen initially for an ‘upgrade’, which was subsequently reduced to 10,000 yen because we challenged it. Location wise the hotel is great but I would not recommend you stay at this hotel due to the fact that we were not provided with the room we had booked and the issue was not sufficiently dealt with by management.
Convenient location! Comfortable and clean!
Stayed in this hotel for 4 nights, it has everything you need and more. Very clean and well serviced, friendly staff. Check in was quick and easy. The location is wonderful metro station was right around the corner from the hotel!!!! and bus stop nearby (1min walk if that). So many restaurants and convenience stores and a cool arcade market walking distance! The room was slightly bigger than Japan's standards for hotel rooms. Would stay here again!
Lovely Little Boutique Hotel has everything an avid traveler needs!
Firstly, I need to applaud the staff for being so gracious and patient. They were sweet and helpful. Our travel agent booked us through bedsonline dotcom and that site totally screwed up our reservation (JUST USE TRIPADVISOR! Never any probs with any of their reservations!). After much back and forth between me, the booking company and the hotel, 3 HOURS later we finally got our room. Much bowing and appreciation for mutual perseverance, we settled in our small, but just-big-enough double twin room. The beds were moderately firm and comfortable, and even in midsummer heat (95F/35C) the AC kept it a comfortable at 68F/20C. The location is a 5-10 minute walk to three different train stations, right near the shopping district and just over Sanjo Bridge to Gion, a historic Geisha District. Nijo Castle, Fushimi Inari, and other attractions were a hop-skip-jump via train! I must stress that I am a utilitarian traveler. I pack for a week and go for two, utilizing the hotel’s coin-op laundry. I go for the adventure, not luxury. I want my hotel room to be clean, my bed to be comfy to sleep, and be able to take a refreshing shower after a long hot humid day out. I don’t need room service (there is no kitchen/restaurant) or pampering. I’m going to eat locally and find the delicious food the city has to offer. I want LOCATION over amenities, I want value for my money. GRAN Ms KYOTO accomplished ALL of that in a cute and classy way. If/when I come back to Kyoto, I would most definitely stay here again! 🙏🏻もう一度ありがとうございました、HOTEL GRAN MS‼︎