Not my best stay, Covid recovery?
Reviewed 14 July, 2021
The pool area looks nice but not clean. Room had hole in wall where a blow-dry should be. Had to borrow one from a neighbor. Toilet took several flushes. Front desk guy difficult to deal with, had to ask four times for something, seemed overwhelmed, not able to multitask, unfriendly. Business center did not work to print Covid rapid test results. Meat and vegetables tasty, dessert gross. Xavier, the server, was awesome. Attentive, pleasant.
Honest good service
Reviewed 16 June, 2021
I've been a fan of this place for many years. Great events, music, food, etc.
Unfortunately, the pandemic has done a number on this iconic hotel's infrastructure. However, the staffers' good spirit dedication and good honest customer service make up for anything else. The crew who took care of us were nothing but outgoing, proactive and sensitive to our needs.
Please remember these names; Adrian & Mario - Front desk
Patricia & Reyna- House Keeping , Josue -Jazz, Pedro & Fernando - Quattro.
During the 8 days we were under the care of this hard working group of people we were treated like jet setters. We trust this place will come back strong. I'm looking forward to my next trip to Costa Rica and stay with here again.
Sun Valley, Idaho, USA
Stay somewhere else
Reviewed 28 February, 2021
This place is really run down. The retreat we were going to recommended this hotel, but they told us at the retreat that they are updating their recommendation to a different hotel because they were well aware of the fact that this place is in bad shape.
Hope COVID doesn’t kill this hotel.
Reviewed 11 January, 2021
If we can get the pandemic under control, I’m sure they’ll take better care to maintain the facilities. Staff was helpful, but not enough maintenance being done to check the decline of the common areas.
Very old hotel
Reviewed 12 November, 2020
The hotel is under reconstruction but the rooms that have not been rebuilt are very old, the gym looks very old as well and the restaurants dont match the price charged for the stay. I would highly recommend to stay here if you need to go somewhere walking distance but if you are looking for a place to rest and enjoy look somewhere else.