Based on 311 review
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Unforgettable tourist attractions liven up the area and the newly constructed La Quinta Inn Suites Lackawanna-Buffalo hotel in Lackawanna, New York places you near them all. Conveniently located off New York State Thruway (I-90) at Exit 56, this 100% non-smoking hotel positions you minutes from Coca-Cola Field, 5 miles from downtown Buffalo, and within reasonable driving distance of spectacular Niagara Falls. As a beloved guest, you'll anticipate delightful provisions such as free parking, FREE Bright Side Breakfast®, FREE WiFi, and use of an indoor heated pool during the course of your stay.O...More details
Check-out ends at: 11:00
Dirty room and bathroom. Incredibly loud.
Reviewed 8 september, 2021
Really dirty room. Hair in bathroom and mold. Could hear everything in the room next door and in the hall. No extra TP. Or toiletries. The front desk was rude and made it feel like I couldn’t say anything.
Reviewed 28 august, 2021
The room was filthy dirty. No towels, shower had hair on walls and drain. Bed sheets and draws had strand of hairs. No toilet paper, dirty bathroom mirror and vent. Complained about it and nothing was done…horrible experience. I was told free breakfast and by 7am when I would go down there was nothing left
Cats not welcome-Even though Hotel Advertises "Pets Welcome"
Reviewed 23 august, 2021
While checking in.....the woman at the front desk sees my cat in its cat carrier. Suddenly, CATS ARE NOT ALLOWED!! You're kidding right? It's like 9:00 at night, I just want to go to bed. Change the website description immediately. Main reason I booked this hotel because it was "Pet Friendly". Unacceptable.
Reviewed 27 june, 2021
Modern building, easy to find, clean, quiet, comfortable. Should rate higher? But: 1) elevator button for 1st floor not working. Ok, sometimes if you giggle it enough, or sometimes not at all. Staff said awaiting new part; 2) only one pod of regular coffee was bad enough until we discovered the cup that holds the pod was missing entirely; 3). At 8:30am the breakfast bar was nearly empty, no effort to restock. All proteins gone. Even the coffee was empty (we did ask for that to be restocked!); 4) there was a waffle machine, but what seemed like homemade mix and syrup that tasted watered down. We usually favor LaQuintas because they seem a step up. Not this one.
Would not recommend to anyone, worst service
Reviewed 2 june, 2021
Had the worst experience at this stay, mostly because of the service. I went with this hotel reading the reviews which were 3.8 but in haste did not read the negative comments but after personally experiencing it, I agree with all who rated poorly, the manager was rude, racist and arrogant had no decency or manners to talk to guests, while checking in he had a completely different attitude and when elevator, phone, key card wasn’t working, he took no accountability whatsoever to services we paid for at the hotel, if anything at the stay is not working the reply would be I don’t know. Very loud and arrogant and would get in your room without permission. Had to call cops for one night stay at the hotel, would change the hotel if it hadn’t gotten late, denied to refund as well, did not feel safe with what happened. Would not recommend to anyone, check reviews before you