Based on 516 review
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The Hilton Garden Inn Irvine East/Lake Forest hotel is ideally located in Foothill Ranch, California close to Irvine, Lake Forest, Mission Viejo, Rancho Santa Margarita and Laguna Hills. You'll find everything you need, including an in-room microwave and refrigerator along with complimentary high-speed Internet access and remote printing provided by PrinterOn, in all guestrooms. Our fabulous Three-Diamond amenities and services are certain to appease the sophisticated executive or leisure traveler. The Hilton Garden Inn Irvine East/Lake Forest hotel in California features were designed with yo...More details
Check-out ends at: 11:00
Do not stay here if you care about cleanliness!
Reviewed 1 december, 2021
I stayed here for business in late Nov/early Dec 2021. My room was filthy (see pics-zoom in for details!!) and I was missing key items (reg. Coffee, creamer, TV controller etc). The sheets on my bed had stains which is gross. I get if sheets don’t come out clean but if that is the case, than throw them away! My remote for TV was dead so I had to keep getting up to turn off or change channel or volume. The floor was FILLED with rubber bands from someone’s braces which I told the front desk about after my first night but came back to a dirty room with rubber bands that same day. There was black hair on the bathroom floor which does NOT belong to this blonde chick! The shades to the room were broken which also annoyed me but I didn’t NEED to see outside. The final straw was that the drink cooler in lobby is warm!!!! How are you going to close the bar and not have cold drinks to take to the room!!! I would never stay here again!
Good location, but not a great stay
Reviewed 15 november, 2021
Ice machines out of order, poorly stocked store, coffee cups and lids don’t fit, was told to walk across the parking lot to see if another hotel had the normal complementary toiletries. Also had a leaky shower and the room could have been cleaner.
Good location and nice staff
Reviewed 9 november, 2021
The room was quiet and ventilation was good. The beds were comfortable and pillows okay. Overall, it is located in a very convenient and safe area. The only disappointment is that this property would benefit from a renovation. While the rooms were well maintained and clean, it was clear to us that they needed an update.
Do not stay here-so gross
Reviewed 8 november, 2021
I have never in my forty years asked to be moved from a hotel room until I stayed at this dump. I have pretty low standards I'm actually usually a motel 6 kinda gal if that tells you anything. I thought Hampton would be an upgrade actually. I stayed in room 110 and it is the worst room I've ever stayed in (and I've stayed in hostels in third world countries) There was no garbage can, no toilet paper roll holder, it looked like a child made the bed, the ac unit panel is broken along w the thermostat on the wall so I couldn't use it, the tv does not work, some sort of white liquid stains on the chair (use your imagination), spatters of food, blood, or feces on the wall in the bathroom and on the curtains, no stopper in the bathtub to use it, no washcloths, And peeling paint on the bathroom ceiling (I'm sure from a leak). Oh also the non functioning ac unit is propped up with a board covered in carpet which I'm pretty sure is illegal. The kid who checked me in was brand new and had no idea what he was doing. We've all been new so it's not his fault but but why would you put the new guy all alone on graveyard shift? Bad management. He didn't know if they had a pool did not know where breakfast was. Again not his fault but managements fault he should not be alone on shift yet clearly. This hotel obviously doesn't care or they would not be renting rooms out in this condition. I don't have super high standards but this room was ridiculous. Front desk guy the next day moved me to a new room in their sister hotel next door and was very nice. Whatever you do don't stay at this hotel. Apparently this was an UPDATED room too! They are undergoing construction. A.) if this is their updated room I would hate to see their other rooms. B.) just because you are undergoing construction is no excuse to put someone in an absolutely filthy room. If you can't handle renting out normal rooms while under construction then shut down your hotel until you can. Gross!
A little weathered looking
Reviewed 27 october, 2021
General maintenance of this property was lacking and I have many Garden Inns to compare as a base line. Dirty carpet in common areas, elevator was awful. Blinds in room were broken, light fixtures broken. I know it’s a tough time for hotels but this place fell short. Staff was friendly but property needs some TLC.