Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Calidad del sueño
Opinión escrita el 23 de Decembre de 2016
Un hermoso lugar para visitar con niños y en familia, atracciones muy llamativas y divertidas! Ideal también para días de lluvia. No se lo pierdan ni en sueños! Entrada aprecio razonable. No dejen de ir!
Bonito lugar y limpio
Opinión escrita el 4 de Julio de 2016
Es un lugar bonito y limpio albercas para niños y grandes jaccuzi y albercas afuera con salvavidas
Cine para los niños los cuartos cuentan con refrigerador microondas licuadora tostadora cafetera chimenea balcón barra y comedor
En fin fue de mi agrado
Opinión escrita el 23 de Agosto de 2021
First off my Children ages 9 and 1 loved this place. I liked it for the most part but there was some things that bothered me.
--My room was not ready when I showed up at 4pm check-in... which to me is late and my room should be ready..
THE BEDS DID NOT HAVE FITTED SHEETS.... THEY DID NOT STAY ON ALL NIGHT :(
--The jets in the tub did not work which I looked forward to for myself after chasing kids around all day.
--the dishes in the "clean dishwasher" were dirty still.... shouldn't that be checked? ]
--As stupid as it sounds the elevators were SMALL and EXTREMELY slow... not a huge problem because we did not mind the stairs since it was only a few flights but I literally watched people wait more then 15 min for a ride.... that is insane.
The water park was wonderful and the kids loved it as well as myself, The lifeguards are on point and every pool was open for use and we got our moneys worth out of them.
even though our room was not ready we were able to get access to the waterpark which helped.
The room was large and had plenty of room for my small family and more to join.
Opinión escrita el 4 de Agosto de 2021
I never heard of this hotel and waterpark until I was invited for an overnight stay with family to celebrate my nieces birthday. I booked a one bedroom suite in advance with a hero honor discount (law enforcement 10%) and still found the rooms to be a bit pricey for one night stay on a Sunday. Arrived at check-in (4pm) on 8/1 to find the line wrapped around the corner. Surprised in this day and age and pandemic there was not an option for contactless check in. To any avail, the room was not ready, however my family that booked a two bedroom was in their room at 230pm the same day. We were told we had immediate access to waterpark and hotel, however the keys did not work. Went to grab a bite to eat and ended up eating in our car in the parking lot. Two hours later, the room was ready. Walked into the room to find it is definitely outdated for the price, stained table, two towels for four people, dirty carpet. You have to ask for everything, dishwashing soap, sponge, towels, ice, etc and it will take forever, that's if they end up bringing anything you requested in the first place. A staff member tried to enter our room until she realized we were there, then she backtracked and said she was at the wrong room. Despite being two hours behind for check in and access to the room, we were not allowed a later check out than 11am. They took the resort fee and tax off the room ($27.13) as a comp *rolls eyes*. All in all, turn the other way and go to Wisconsin Dells or Gurnee, this was an absolute horrible mess and waste of money and I will never return again. Facilities outdated, understaffed, horrible service, overpriced!
Opinión escrita el 1 de Agosto de 2021
This place is absolutely disgusting, my family and I were very disappointed in the hotel and water park. The water in the pools are murky and you can’t smell any type of chlorine. Our room had stains all over the carpet, stains on the lamps and we found a cockroach in our bathroom. The manager was supposed to give us a full refund and never did. Overall this place is overpriced and was a complete disappointment. I wouldn’t recommend anyone to stay here. I have a very hard time believing all the positive reviews about this place.