THE HOTEL LANCASTER - Official Site
Precio por noche desde
$ 250
Más detalles
Información de la propiedad
Check-out hasta las: 11:00
26 E Chestnut St, Lancaster, PA 17602, USA - Lancaster, Pennsylvania - Estados Unidos - 17602
Comodidades de la propiedad
Check-out hasta las: 11:00
Calificación por los huéspedes
TripAdvisor
Calificación de Viajeros
Excelente
21
Muy bien
11
Bueno
5
Razonable
7
Mal
8
Perfil del Viajero
De negocios
9
En pareja
7
En solitario
2
En familia
14
Con amigos
3
Resumen de puntajes
Calidad del sueño
Habitaciones
Limpieza
Relación calidad-precio
Servicio
Ubicación
Affordable hotel downtown
Opinión escrita el 9 de enero de 2023
The hotel is a good value. The location is very good. The hotel itself is clean and functional. The staff is friendly. Easy parking next to the hotel. The hotel is modern, but has a retro feel - room size and layout, paper receipt under the door, friendly check-in staff.
jpalkewicz
Small dark room with broken bathroom light.
Opinión escrita el 5 de decembre de 2022
We stayed at this hotel for a wedding. Room was small and dark. Bathroom light was broken and flickered on and off like a strobe light. Bathroom shower didn’t have any hot water. No waters were provided in the room. I wouldn’t stay there again.
Psujo
Nice hotel, friendly staff, good location
Opinión escrita el 4 de decembre de 2022
The staff was incredibly friendly. Jeff checked me in, & he also gave me some suggestions for nearby dining. I spoke with several others at the front desk, & all were very friendly & talkative. The hotel itself is nice. The lobby looked great decorated for Christmas with the wreath above the counter & tree off to the side. The room was modern, with a great clock. I love when hotels have the clock that displays the time not only on the front but on both sides (so it can be seen from beds on either side)! The location is right downtown, easy walking distance to many things. Parking is available in the garage right next door, which is convenient. The garage is under construction currently, though; lots of lower level parking spots are blocked off. The only cons I have is that I wasn’t offered my welcome amenity bag or points upon check in and two (of 3) treadmills in the fitness room were out of order. Overall, I would not hesitate to stay here again.
MichaelS848484
Great location, good value
Opinión escrita el 18 de novembre de 2022
This is the second time this month I’ve stayed at the Holiday Inn in Lancaster. They have the friendliest helpful staff. The rooms are lovely, clean and very good sized. Parking is very easy and adjacent to the hotel and reasonably priced. It’s a great location to walk to the Fulton Theatre , which you should not miss, or the Ware Center.
177tomp
Poor Customer Service
Opinión escrita el 29 de septiembre de 2022
My dad and I both had rooms, and since I know he won’t write a review, I’ll include both our experiences… Dad- He specifically asked if there was daily housekeeping and was told yes. He asked twice. The first day he did not get it. Second day he did but also got a non functioning toilet in the process somehow. One of their keys did not work after checking in and a new one being made then caused the other one to stop working. He was particularly upset there was not coffee available before the restaurant opened at 7 and was super annoyed it was only grab and go breakfast Monday and Tuesday. Me- Since my dad was told there was housekeeping I didn’t ask. Big mistake! I have two toddlers which lead to huge messes when eating that grab and go breakfast in our room and a lot of smelly trash! I tried calling the front desk to ask about it and the phone did not work. My room was not ready until 3 hours after check in. I was told they’d comp parking but did not. Speaking of parking, the structure is a nightmare! It’s not run by the hotel, but staff did know the steps and elevator were out of service and did not warn us. Walking through that with two toddlers was scary. The cribs I requested were not in the room when it finally was ready. I had to remind them at check in that I paid for breakfast, and the restaurant hostess told me they often forget and it’s a hassle for her. My husband asked the night front desk person a question and he basically said he did not know because he just worked night. What?!?! Our bathroom tub stopper was broken, shower made a terrible knocking noise, and the door would stick so bad we tried not to close it. Another minor issue was the pool was not heated, but their site claims it is. If the front desk staff had been kind and maybe even just better trained I would’ve forgiven the rest and given 5 stars. But their rudeness really just makes it hard to give a good review or recommend this hotel at all. The woman who handled my check out was the only one who did seem to know what she was doing and was nice. The other three people we dealt with sucked.
Mkurple