Check-out ends at: 11:00
1375 Boulevard des Laurentides, Laval, QC H7N 4Y5, Canada - Laval, Quebec - Canada - 745
Check-out ends at: 11:00
The timeless art of deception
Reviewed 21 september, 2022
Booked a "superior, 2 queens" at Hotel O'Laval, prepaid on Expedia. Ended up in a Motel Newstar room next door. Seems like they do this a lot judging by reviews so unless you are booking the fancy LED light rooms, don't expect to be in an actual hotel building. When we pulled up they had lost our reservation (and the one of the couple in front of us but they were resolved quickly) and eventually claimed Expedia never sent them it. At first, we were promised a 15% refund (we prepaid)- but once he called his offsite manager, who called Expedia and 30/45 minutes later had our reservation- that refund was suddenly not possible (great, thanks). We were told that the room we booked was the motel room we were given, so I don't think it was the messed up reservation that caused the swap ( I would have almost understood if they were sold out of "our" room and the only thing they had was a motel one, but that was apparently not the case). We drove 4 hours for a concert and arrived at the hotel (sorry, motel) early hoping to relax but the nice hour+ long check in hassle really put a damper on everything. Two good things: 1. the guy at the reception was nice and spoke perfect english 2. the beds were comfy memory foam Bad: 1. all the above issues 2. no curtain or door on shower so water sprays all over the floor (every wondered what it was like to shower in bathroom where the contractor said "ahh, good enough" and left early- here's your chance!) 3. the front door had a window beside it that had crappy slats covering it- not super comforting when changing nearby or the fact that the one bed faced it so in the morning it was very bright Anyway, don't trust a thing they say is the summary of this and check other reviews on top of the ones that show on Expedia etc. The overall rating shown is very skewed because of the couple good rooms that are obviously nice and get highly rated. We were also initially thinking of renting an electric car and this was one of the places that had said it had a charging spot- but it was a faded marked spot with the charger in a garbage bag, so good thing we didn't (granted it looks like they took that off their listing now).
Reviewed 30 august, 2022
Not impressive when you first see it as it has a motel attached so first impressions were not good however it was clean and decent in the suites. Area around Laval not great and a bit industrial but ok
Reviewed 5 july, 2022
I booked a reservation for June 18 2022 back in April. $89.10 per night. Received a confirmation email from the hotel with a confirmation number. We show up on June 18 and they have no record of my reservation. Showed them my email and they said 'Sorry'. Asked if there are any rooms available and they said 'No', plus rooms are now $500 a night. Turns out the Montreal Grand Prix was that weekend and all hotels were charging at least $500 a night. We had to drive an hour north to find b&b we could afford. I emailed the hotel and asked them what happened. No response. Do not trust this hotel with your reservations. Seems they threw away our reservation so they could cash in on the Grand Prix weekend.
Really liked the Room
Reviewed 26 september, 2021
Modern, clean, comfortable, reasonably priced. Fast food Dining places within walking distance. Just here for a stopover & to play golf & was pleased with our accommodation choice. Our room suited our needs. The showering lighting was fun, great walk-in shower. Peeked in on 2 different rooms on way out next morning, both different, both much larger, separate tub & shower. Not located in a scenic area, mostly strip malls & businesses. . Ok for us as not there for touring.
OK for price
Reviewed 18 june, 2021
Hotel room is updated and comfortable. Decent value for the price but definitely not in the best area as no restaurants or shopping close by… Area appears a bit run down in my opinion. Basic accommodations but good for one night. Front desk clerk was friendly and check in was easy.